Western Dental & Orthodontics

Had a very nice experience with the service and attention I received from Celia and the manager Roxana made my appointment to run smoothly. I am also very pleased with the doctors and specialist who saw me to take the time and attention to explain in detail what I have and options to move forward. I recommend this place to anyone that wants and needs dental work to be done.

I arrived to this office after an unpleasant visit at another Western Dental location and Unfortunately received treatment of discrimination. I was in so much pain from a cracked tooth because the prior visit at another location couldn’t accommodate my emergency needs, so they referred me to this location. The receptionist Valire was ruined to me upon my arrival to the front desk. Before I could ask the question to receive more information regarding my visit. She dismissed my concerns, however she did respond with put your mask on very abruptly and abrasive. I told her I was drinking and she said she didn’t care and I couldn’t drink or eat in the lobby. Which I could understand, however I couldn’t understand that she allowed two individuals of a different ethnicity to approach the desk without a mask and had a least a ten minute conversation with both individuals without mandating nor informing neither of them of the mask mandate.This made me feel uncomfortable and caused my anxiety and pain level to rise. I am a mental health patient and I couldn’t take receiving treatment like this for two days in one week. I asked to speak with the supervisor about the situation and the supervisor told me the receptionist will ask everyone in the future to put on a mask. The mask is mandatory for entire and the reception was aware that everyone should and will be told that it is mandatory. The problem is the receptionist was aware of this policy before I arrived. This situation of blatant discrimination racism and bias has to stop. There’s more then one ethnicity that receives services and all should be treated the same. The entire staff should have culture training and should treat everyone equally. I
have reached out to the Western Dental Cooperative offices but haven’t received a response yet. I am taking further legal action. I wouldn’t recommend Western Dental to anyone.

I don't usually post reviews, but I've had nothing but horrible experiences in this office. If you're a busy person or a person who values their time, I suggest looking elsewhere. This office has no regard for their OWN scheduling. I waited for over two hours the first time I went in. I figured because I set my appointment for a Saturday, it would take a little longer to be seen. I expected maybe a 15-minute wait, only to be seen roughly two hours later! After that, I gave them another visit, thinking the first time was just a one-off situation. This time, I set an appointment for a weekday and for months in advance. On the day of the appointment, I came in early to check in and again waited and waited. When I finally asked when I would be seen, I was told the wait was for over two hours. What kind of office gives you an appointment, only to attend you two hours later? What a mess! You can clearly see that everyone in their waiting area is frustrated. But that's just the scheduling. The service is another thing. Their staff are not courteous at all and don't speak clearly enough for you to understand or feel welcomed. They're better, more organized offices out there. Please don't waste your time.

I wish I can give it 0 starts I was a new patient trying to get braces. First of all i had to wait about 25 minutes for them to call me and when I asked them about the prices they charged me 7000 my old dentist only charged 3200 but I had to switch dentist for moving reasons They were so rude except the dentist (lady) that did my cleaning. She was so sweet

I came in on emergency, and Linda and Anet took care of my problem quickly. The staff at Western Dental are the best. Thank you Anet and thank you Linda keep up the great work.

for ortho: I have had over 4 different providers they cant seem to keep a provider
for general : the provider is horrible he smells like cigarettes he does not communicate with the patient i went in for my ortho appointment since they took off my braces for a new wire they said "hey while you are here lets do a cleaning you are due" I agreed to save time... the provider stated I have no cavities I explain to him and the staff my concerning's for one specific tooth they told me everything is fine... One week later that same tooth that was "fine" was causing pain I went to a different location office and they told me I have cavities and they were able to help me that same day
Scheduling and staff: to make an appointment has not been difficult for me the waiting time has improved, the max I have waited to be seen is like 10-20 min , personally once wait 20 15-20 min and I have not been called in I will reschedule they waited my time they will get in trouble for seeing less patients per day. The staff I have notice those that help the providers are nice and helpful will answer questions if you have any the Front desk is the issue they do not greet people always seems like the patient is bothering them for something they are short staff in the front they only have one girl helping in the front which I understand by if I wait until she has the time to help me please fix your attitude I waited for you gave you the time catch up fix it please... and than they get mad if I use the corporate number to make an appointment and not the front staff.
*personally once I remove my Braces I am never coming there again

DO NOT USE THIS BUSINESS! Worst dental office I visited. I took my son for his appointment and we waited over one and a half hour! What was the point for an appointment? I will complain to my insurer and hopefully they will remove them from their list.

My visit was amazing. Celia was the best. She was very kind to me and very nice with me. My visit was fast and good and I thank Celia for that. The office was very clean and all the workers treated with the up most respect.

I have arthritis and it's very difficult get in and out of any doctor's office. At western Dental the help me and have the patience to do it at my own pace. I need dental work and western Dental is the place that takes care of my teeth with care and professional

Total Care Dental & Orthodontics is an amazing place! This was my first professional dental service in years, and they took care of me at the right time. Dr. Moe was amazing... made me feel comfortable and safe (first time patient) and as-well Zenaida! Rad name Rad girl! She know how it go. Keep it up 👌🏽