Pacific Heights Dental

I do not recommend this dentist office. There have been instances where I arrived for a dental service and am told I have to pay hundreds of dollars without notice. The excuses given were because they didn't know how much my insurance was going to cover. The front office should have figured out what insurance will cover and what payment is necessary prior to my appointment. It's unreasonable to expect a patient to pay a lot of money without any notice. Especially because the situation is totally avoidable. I have been made to wait in the lobby for 20 plus minutes because they were running late. When I was finally called back the hygienist told me no one from the front desk informed them of my arrival. No apology was given. She passed the buck on to reception. This is not good customer service at all. The dentist doing my crown was visibly and verbally frustrated. She made comments about how it was impossible to do the work. She even walked away from the room to gather herself. I know because she walked back in saying she needed a moment. That's so unprofessional. She is the dentist. I am literally paying her for the service and she is blatantly frustrated because of the difficulty/angle of the tooth she is working on. There are too many dental offices to choose from rather than continuing to give these people my money. I needed a receipt to give to my HSA. I called them multiple times- they didn't answer. It took them two hours to email me the receipt. I had to follow up with them. When they emailed me the receipt, it was the wrong receipt. I learned I have a credit on my account. Why wasn't I told that or offered a refund? When I inquired they said they would send me a check. They overcharged me, kept my money and only offered to send me a check after I inquired about it. There are too many issues with this office, particularly the front desk. This office needs major customer service training. They are expanding to a new location and will have even more patients soon. They need to do a good job at this location and with their current patients before they consider expanding. I wont be back. I gave them numerous chances over the last two years.

I called to confirm this provider was in network / accepted my insurance before my appointment which they said yes and I find out after my visit that they are not, resulting in a high out of pocket cost for me. Very disappointing.

Updating my review as the office was willing to make the situation right

First time with Dr Eriksen and hygienist Tina. X-rays are always a bit mysterious, but the 3-D imaging of my teeth and photos of problem areas were great tools to clearly show me the areas of decay and then discuss options for repair or preventative treatment. The photos also made it abundantly clear how much tartar had built up while I was neglecting getting my teeth cleaned since pre-pandemic. Tina was very thorough and kind about what had to be quite a project scraping off all that tartar. My teeth looked great when she was done and I was not hurting or bleeding, so she deserves 6 stars. I made an appointment for a 6 month cleaning right as I left…Overall a great experience!

I adore the team at pacific heights dental.
Barbara, Dr. Jacobsen and Tina are amazing. I feel like is a family reunion of people I want to see, every time I visit. The expertise, kind touch, familiarity are of the highest quality.

The location is also amazing.

My first visit to Pacific Heights Dental has led to the positive conclusion that I have found what I was seeking - a dental group, convenient to my home, using state-of-the-art equipment and practices. Jackie skillfully executed full mouth gag-free x-rays. Dr. Annelise Ericksen conducted a thorough examination (including checking for signs of oral cancer) with clear explanations, images, and proposals for a comprehensive treatment plan. Bonus: a view of Mother Nature from my exam chair! 😊 Next visit: Scaling sounds unappealing, even scary. However, when the dentist is as skilled as Dr. Annelise Eriksen, you are in good hands!

I have been seeing Teena for years for my teeth cleaning. She is the ultimate professional, handling me with a gentle skilled hand and telling me what she was doing at every step of the cleaning process. My experience with the dentists in this office has been equally impressive.

Dr. Hall is the BEST dentist I’ve ever been to! She told me exactly what was wrong and got right to working on my mouth. I have severe dental anxiety, and she made me feel so much calmer and made it as painless as possible! Highly recommend!!!

I have been coming to Pacific Heights Dental for almost 20 years just because I love my hygienist, Teena! She is very skilled, friendly, caring and fun to work with. She makes me very comfortable, and her work is just so great! Love the office staff too, they are all friendly and professional! Teena, see you in 6 months!

0% of integrity :

I'm a new client to Pacific Height Dental, I made my first appointment to fix filling NOT for cleaning, NOT for anything else. On the day of service, they did the cleaning without prior notice, I felt it was okay as long as will have a long-term relationship with them.

We made a second appointment to have filling, and they told me that they will send me a copy of the treatment plan including the insurance coverage and co-payment if needed.

i came today to my appointment and they AMBUSHED me with a treatment plan, and they asked me to pay first. I decided to leave them because I felt this was an unprofessional and unethical practice.

It was really very bad experience

I’ve been coming to this dental practice since 1992; for the most part - for the incredible hygienists (shout out to Teena!) I’m lucky to have good dental health. Recent events, due to aging fillings and stress clenching, I developed immediate needs for crowns and replacement fillings - which brought me to Dr Hall. Dr Hall is a very very special dentist. She’s kind, patient, and highly skilled. She developed a plan that would address my care over the course of 2 years so I could afford it. And, her precision and gentle touch made the lengthy procedures seem less invasive. She listens to concerns and addresses them with expertise. I’m grateful to her and her team.