Millhopper Family Dentistry

They do great work and I highly recommend them. Understand that they are not in network, but to get the best one must go out of network.

I, along with my husband and 5 children have been patients of Millhopper Dentistry since 2014. Love our interactions with Dr McDonald she was a doll, an overall pleasant person ex; my 16 yo son needed a root canal for one of his molers and we couldn't afford the oop fees even with our insurance so was leaning towards the extractions options. Dr McDonald explained that she would be able to donate her time for the root canal free! Since my teenager had quite a few cavities this was a great deal for my family of 8 and I will forever be grateful to her for that. My dentist was Dr Knopf himself in which I always enjoyed because he would explain everything thoroughly and give you his recommendations for all his plans. I've referred outside family and friends to Millhopper Dentistry just because of the warmth of their dental staff when you come in. However, their has been a change in the front office support staff since 2016. I made an appt on 01/04/17 for 01/10/17 and due to being one of their patients I got accustom to the ways they've always sent reminder confirmations regarding future appts.(A tremendous help!) Low and behold they didn't send a the reminder and I forgot. Their customer service rep called about the missing of the appt and was cold and non-compassionate when expressing that I would have to pay a $50 cancellation fee. I later called to speak with the Office manager Amanda explaining that the reminders usually help me avoid missing appts with them since their usually after 6:30p. She explained that per Dr Knopf that the $50.00 can be waived if I prepay for my Xray and next appt. WOW!!! All the money that my family alone has brought into the office of Millhopper Dentistry( not to mention friends and extended family)$50.00 should've been nothing to waive considering they would make those $50.00x8 or 9! Well its been nice Millhopper Dentistry!

I needed a second opinion after I had a basic routine procedure done elsewhere. This place is exceptional! Not only were they all very friendly and compassionate, they made me feel listened to. They were not dismissive and didn't treat me as a nuisance for asking questions. I wish I had gone to them initially, as I'm sure I would not have had so many complications.

My opinion echoes what several other reviewer's have already stated. The office management employs very questionable business strategies with regards to insurance and taking advantage of the students in the area. Although my insurance clearly covered all procedures and this was handled with the office staff both before and after my procedure I was reported to a collections agency several years later. This is unfortunate because the dentists are indeed competent at their jobs, I hope that the dentists and medical staff replace management and improve their business.

Dr. Douglas Jones

I have always had a phobia when it comes to dentists. But no more. I've always paid big bucks to be put under for most all procedures but no more. This will be my go-to place for all things dental. Two major extractions at 7pm last night. Tonight it's as if the whole experience was a dream. I can't believe what a good job they did on me. No pain at all. So, thanks to all involved. My days of living with pain due to anxieties and fears are over!

I feel so lucky to have found Dr. Gabe Spooner and the staff at Millhopper. I drive over an hour just to see him. Before visiting Dr. Spooner at Millhopper Family Dentistry, I had an unhealthy fear of dentists. I was facing very serious dental issues and over the past six months, he has not only transformed my mouth, but also taught me how to correctly brush and floss my teeth, and has greatly decreased my fear of dental work. He is incredibly kind and gentle, and he makes sure you are 110% numb before he starts! Every procedure he has ever done has put me at ease and he actually keeps me laughing through the visit. I couldn't recommend him enough. On top of his kindness, he is also a perfectionist. If I have an emergency, the office gets me in immediately, and always the same day. I have never waited for more than 5 minutes for an appointment either. Another plus is their referral program! If you make an appointment as a new client and mention my name, we will both get $50 off our visit/procedure! Excellent office, low wait time, and Dr. Spooner is absolutely amazing! I recommend them to everyone I know!

Maxwell, Maranda, and Dr Spooner were terrific. They explained each and every detail to the work I will be having done. The moment you walk into the office, you feel relaxed and eager to get the work done. My hats off to everyone at that office. I look forward to many years of good dental hygiene thanks to the staff!!!

I have been going to Millhopper Family Dentistry for years. Everyone in the office is wonderful! I cannot recommend them more highly. All of the doctors are compassionate and go the extra mile to make the visit comfortable. Love this office!

I love Millhopper Family Denistry! The staff is kind, patient and helpful!! The dentists are skilled and professional. They also have evening hours, which makes it so convenient for people that work.

Very nice and every room has a window view.