Aspen Dental

I had a great experience my first time (consultation) & today was my second time going to have an extraction done. Dr.Chapel was AMAZING! As well as the other dental hygienist in office. She made me feel so comfortable. Absolutely loved her and her energy. Procedure went well. I’d recommend this office to anyone. 5 stars all across the board :)

Beth was amazing. We had a great conversation while she cleaned my teeth. The assistant that helped me was a bit unprofessional by talking to other assistant across rooms and not communicating very well with me; but she was kind and let me take picture of my 3D scan, which is mesmerizing. Everyone was extremely nice, and helpful, especially the kind women at the front desk. Walked out very happy, and glad to come back to see them for my follow-up appointments!

A wonderful experience it was!.I came here from the Howard Dental production line. This place is actually what a dental office should be. There I you will find a very kind staff that demands results compared to Howard Dental where I probably never would reached the results I want. Although my mouth is almost perfect there is always room for improvement. The atmosphere is also more relaxing than the place down the street keeping it light and refreshing. Thanks everyone at Aspen.

Today, I had my teeth cleaned and was completely satisfied with the excellent professionalism of Leeann, the young technician who did the job. I was there in 2019 and must admit that the Dentist who works there is a very experienced Dentist and had absolutely no pain after an extraction which had bothered me for some time. Leeann made sure, that my mouth was constantly rinsed during the process, unlike some places I had gone to in which the Technician waited forever to put the tube into my mouth to be rinsed. Aspen Dental in Statesboro, Ga. seem to be a place in which I would highly recommend to anyone who needs dental care and help. Thank you, folks, at Aspen Dental.

Why you should NOT use Aspen Dental, even if they are in-network for your insurance and even if you have no pre-existing dental conditions...
I was scheduled for an appointment the morning after a hurricane would possibly hit our area. I confirmed on the phone that Aspen would still be open and that I was coming to the appointment. X-rays were done, including a type I have never had done in the past that became painful (not bite wings, but it did involve a piece in my mouth). A second person was called in to assist as they continued to talk about how small my mouth was while cramming pieces in my mouth and telling me to bite down. The dentist saw me and told me I did not have cavities and everything looked good, I just needed the cleaning. After waiting I was taken in an office with staff that scheduled me to come back for a cleaning. There was not a hygienist available as she had been told to stay home due to the possible hurricane. I would have preferred to know this the previous afternoon so I could have rescheduled my appointment to have everything done in one visit, but decided to wait until after my second appointment before writing this review that Aspen Dental kept emailing me reminders to post.
On to the second appointment and my reason for never returning to Aspen Dental. I arrived 20 minutes early for my appointment and was asked what vehicle I was in and told someone would come get me. (My first appointment I was allowed to wait inside.) No staff was wearing a mask and I should have asked why I could not wait inside, but I did not. I was taken back by the hygienist and she looked in my mouth to record some information for my chart. Finally she tells me that she cannot do a regular cleaning and treat me as though I have a healthy mouth. She said I needed a gingivitis cleaning, prescription toothpaste and a specific toothbrush for one week, and then could come back for visit number 3 to have my teeth cleaned. I have missed one 6 month cleaning so it has been one year since my last cleaning. I was very regular with my dental visits prior to that and was always told that I had very healthy teeth and to keep up the good work. I text a friend that is a dental hygienist to ask her opinion while waiting for the office staff to come and tell me what I would pay out of pocket that insurance would not cover. She agreed that Aspen Dental's diagnosis of my mouth seemed a little extreme given I have not had any issues previously. I let the staff know to cancel my amount and walked out. I now have an appointment at another dental practice that accepts my insurance.

I have never had a problem at this office until the first of the year. I have an abscess tooth that I cannot get anyone to call me back about and have left numerous messages. I finally talked to a staff member and the dentist was supposed to call me on Wednesday but today is Friday and I still haven’t talked to the dentist . I will not be using this office anymore and everyone there ought to be ashamed. Everything is good until you have a dental emergency and then they just don’t care.

As with all they want your money. And will do what it takes to get it. That is until they have it. And then it's show your real colors. Not happy with the service at all. It's a sad but at this point I wouldn't recommend this place to anyone. Just from my experience.
The overall cleanliness is sub par. Found a lot of residue from previous customers that used the room. Will resubmit more as time progress.

My 80 year old mom needed dentures. After waiting over an hour, I asked how much longer it would be before the dentist would arrive.. Because my mother had been laying in the chair for an hour. Her back was hurting and wanted to walk around. Within a few minutes the dentist and her assistant came in the room. My mom asked in a joking way “did you forget about me?” The dentist became very angry, Then told my mother, I’m an one person and my knees hurt.” Then she was so rude to my mom. She would ask her questions then talk over her response. Told my mother to her face that she was too talkative and ask was she all way this way. My mother told her that she was rude. The dentist said she can leave anytime. My mother is handicap so she can’t walk very well. The assistant tried to push my mother out the back door. (It was located by the the room she was placed. I had to get between the assistant and my mother to keep her from pushing my mother down. They told her that she doesn’t want her to be seen by the other patients because she was crying and upset. Please stay away from this place, it’s a franchise that takes no responsibility for what happens in each franchise. When I asked for the corporate number and a refund. The assistant refused to give me a refund and contact information.

Go to local, private own dentist. This place is rude to seniors.

I took my 6 year old to get her filling done. The staff and Dr. did in amazing job preparing her for the procedure. One the day of the procedure the Dr. and assistant worked together and got it done so fast my daughter came out happy and cavity free.

My daughter who has a diagnosis of agoraphobia and panic attacks was seen in the Statesboro office today. She was treated with the utmost kindness, patience, and understanding as she has ever received at any dentist office. This is the absolute best place to have dental work done by the most terrific people!