Perfect Smiles Dental Care

Dr. Bridenstein and the whole staff are absolutely wonderful. He's always done a fantastic job with whatever came up, and even seen me on very short notice when I broke a crown.

Sarah, their relatively new Hygienist is easily the best i've ever seen. She's super kind, gentle and does a fabulous job. What was awesome also, was she remembered me and we actually had a meaningful conversation when I came back to see her last week, rather than just the typical "small talk" you often get going to a Dr's office or Dentist.

Definitely 5 star service all around at Perfect Smiles.

Staff is very professional. Always start on time. Little or no waiting

Dr. Bridenstine has been my dentist for about a year. Most recently, they performed a cleaning and exam and placed a crown. Dr. Bridenstine is very professional and patient. He's good about answering questions and is good with handling patients who are apprehensive about dental work. He performed extensive work last Fall. The staff is very kind and patient and they are willing to work with my schedule. Shortly after having work done on one tooth, I was having sensitivity issues with the tooth and they stayed late one day to accommodate seeing me.

honestly the service was extraordinary very good treatment. delighted that they did their best and very attentive to the care of my person

Alyssa was wonderful. Very down to earth and gentle with her cleaning. I've been seeing Dr. Bridenstine for over 20 years. I'm mostly impressed by the level of continuing education he receives. It shows in his practice.

After a decade as a customer, I know I’m in good hands from walking in the front door to when I leave. Caring professionals.

I contacted Perfect Smiles Dental Care office and setup a new patient appointment for cleaning and x-rays. I show up before my appointment on June 19th 2018 and start filling out new patient forms. One of the forms is an agreement that requires me, the patient, to never make any comments online, write any reviews, blog, etc in any medium (paper, online, etc) and gives my intellectual property, or content I author, to dentist office relating to any comments I make. I ask the office workers if this form is required. They said yes so I refused their service and walked out. I am now writing a review about the practice. I refuse to do business with a service provider who wants to silence any public discussions about their services. Very negative perception to use lawyers to silence any opinions (good or bad).

I rarely post reviews, but my terrible experience at Perfect Smiles warrants one.

My first appointment at Perfect Smiles was due to a broken veneer. I love my regular dentist, but went to Perfect Smiles because they advertised as being experts in cosmetic dentistry. Dr. Boldry did a fantastic job on my temporary veneer. While there, I attempted to use the coupon for free x-rays on the Perfect Smiles website, and was told it couldn’t apply to this kind of x-rays but rather would apply to the x-rays taken at my first hygiene appointment. [No problem, as I planned to return for a hygiene appointment and would use it then.] Also, because the appearance of my permanent veneer is important to me, I paid the extra $600 for custom shading and shaping, and also $100 for the “whitening for life” program to get my teeth whiter before the placement of my permanent veneer.

I spent 3 weeks whitening my teeth before my next appointment. At my next appointment, the custom veneer technician was nearly 30 minutes late. I saw Dr. Boldry briefly, and she told me that the technician would thoroughly discuss the shading and shaping of my veneer. After showing up almost 30 minutes late, the technician spent less than 60 seconds with me, only held up one shade to my teeth, and then left the room. I assumed she would be right back, but the dental assistant returned and said I was all done. I told her that I was still waiting for the technician to return to discuss the shade and shape, but the assistant informed me that the technician had already left the building.

At my next appointment, for the placement of my permanent veneer, the technician showed up nearly 45 minutes late. Unsurprisingly given the effort put into my last appointment, the veneer was darker than the rest of my teeth. Also, when first placed in my mouth, the veneer left a large gap between my front teeth. I explained that the gap shouldn’t be there, as there has never been a gap in my natural smile. The technician said it was supposed to be that way. Thankfully, Dr. Boldry had the technician modify the veneer to lessen the gap (there remains a small, unnatural gap today). When I expressed my concern about the darkness of the color, Dr. Boldry informed me that it just appeared dark because of the redness of my gums from irritation caused by the procedure (unfortunately, the veneer color remains dark today). The 3 weeks of whitening (and $100) was all for nothing, because now I must let my teeth darken to match my veneer. Despite my mouth being numb and the color being off “because of the redness in my gums,” I was presented with a waiver to sign stating that the veneer fit right and was the right color. This was a very poor experience, but if you’re still reading, it gets worse.

After my last two appointments, I didn’t want to go back, but if I wanted to get the custom upper tray (included in the “whitening for life” program I already paid for), I had to go in for a hygiene appointment. At my hygiene appointment, I again presented the coupon for free x-rays (the same coupon I presented at my first appointment and was told it couldn’t apply then, but would apply at my first hygiene appointment). I was told that the coupon would cover the cost of the x-rays, and so I agreed to have the x-rays taken even though I just had x-rays 6 months ago at my regular dentist. A month later, I received a bill for the x-rays. I left Perfect Smiles a voicemail stating that the bill was in error, and thought that would be the end of it. But then I received an e-mail response saying the bill was correct. I responded that the bill was absolutely not correct because I presented the coupon and was told it would apply. I then received an e-mail from Ms. Alford at Perfect Smiles ACCUSING ME OF LYING ABOUT EVER PRESENTING A COUPON. I was shocked and appalled. I have never disputed a medical bill in my life, but you can bet I will be disputing this one.

If choose to go to Perfect Smiles, you should closely monitor any bills you receive for suspicious charges.

Brenda did great. Dr. Bridenstine quickly filed down a problem area from a filling and I was on my way.

Dr.Bridenstine and the staff at Perfect Smiles are the very best. In addition to taking care of our family's dental care needs for several years they have become friends.