Aspen Dental

I am not a fan of going to the dentist, but the folks at Aspen dental are great. They most likely know people don't like the dentist, but they are all very up beat and have a great sense of humor.

My husband had a tooth extraction this morning. 😫
Dr. Lorenzo and his assistant Kaytlin were professional yet very friendly and personable. It was done painlessly and he is recovering nicely. Everyone was very welcoming. Thank you!

As of March 2021: They don't have a Dental Hygienist on staff! I called and this Aspen Dental doesn't even currently employ one. Then they suggested they are quickly trying to train a "rookie." like- come on, man. They clearly pay bottom of the barrel & thats why they can't do teeth cleanings right now. Normal hygiene appts? Nope, not here.

The free exam was nice as a new patient. That was followed with trying to sell me stuff with out having time to think about it. The coast of dentures was kinda high. They had many options to choose from but they gave me know time to think about before asking witch ones I want felt more like a paycheck not a patient.

They were very nice and made us feel super comfortable. They definitely know how to treat patients and I recommend everyone to come to Aspen. Very understanding and great mannerism.

Check Yelp reviews, too! Having recently moved to Maine, my husband and I had our new patient visit with Aspen Dental at Pine Tree (the nearest in-network provider with our insurance). We just needed our regular cleaning and have no issues. Everyone at the office was professional and courteous. My hour long intake visit was disappointing because they diagnosed me with gingivitis and suggested a 3 - 6 month treatment plan with scaling, the works. I'm in my early 30's with what I thought was good (not perfect) dental health. I've never even had a cavity. But I have had some health changes that might have led to gum disease so I accepted this news. A few hours later, my husband, who has even better dental hygiene than me, tells me they also diagnosed him with the same problem, and the same treatment plan. They then went on to say that he would need Invisalign to help prevent any future problems with gum disease. This is when I knew something was wrong. He has perfectly straight teeth. They wanted almost $5K in treatments. I had originally looked at only Google reviews before booking an appointment. Now I looked at Yelp and see other people had received strange up-charges, too. We just had our second opinion from another dentist (2 weeks later). They reported we had great gum and dental health, absolutely no need for scaling or even a mention of expensive Invisalign. My opinion is this office deals with lots of treatments and isn't great for those of us who have good health (I.e. low revenue patients).

I recently went into aspen dental for an appointment. I was very pleased with the service I got from all the lovely staff members in the Portland office. Paula did my xrays very quickly and was very friendly and made me feel comfortable. I was seen by Dr. Sutera who was very laid back and very helpful with all the questions I had. The office manager Christina, and Leslie were very nice and did I great job explaining my treatment plan and all the finance options. I am looking forward to going back and following through with the treatment that was recommended for me.

My initial visit experience was great! Dr. Oakes was so kind and patient and explained everything well. I have a medical condition that makes dental care challenging, but he assured me they could help or refer me to someone who could. I didn't hear back for 4 months after my initial appt, and when calling was told "You dont need to call us, we'll call you". When they finally called, it was to my specialist and said I was all set to go and would reach out to me asap. My specialist called me to inform and set up a bunch of costly treatments to ensure a smooth ride. The next day I got a call from Aspen and was told I could not be a patient and to look elsewhere. When I asked for clarification I was told "There was no misunderstanding we aren't going to help you." And was told they don't do referrals. So 4 months of waiting hopefully to be rudely told no. Very disappointing and unprofessional.

The dentist that worked on my crown was excellent. He asked about past anesthesia and how it affected me and actually listened! l never felt a thing the crown temporary looks wonderful I can't wait for the final finished product.

The Dentist I had was not personable at all (I don't even know his name... He didn't introduce himself). He quickly mumbled out a few words I didn't catch. Luckily the hygienist reiterated what he said.

The hygienists are the exact opposite. They are great. Otherwise I'd probably find a different location.

EDIT: Company called me to address concerns. On my following visit the Dentist addressed it with me directly. I don't think a generic complaint should be tied to an individual person. Should have been left anonymous. Nonetheless, I appreciate the effort Aspen went through to correct the issue so I upgraded rating from 2 to 3.