Children & Family Dentistry & Braces of Lawrence

Omg had a wonderful experience with the staff and also with the dentist assistant there I believe her name is isis , she was wonderful and knew her job well. Gave me great feedback about my issues with my teeth and she also helped me with being referred to a specialist as well. Overall it’s a great family dentistry and if your looking for a place for your family and yourself this is a great place to go to. You won’t be disappointed. Friendly front end staff (receptionist)!

Lauds and exaltation's to Doctor Neha Patel and her orthodontic staff. In particular, her assistant, Carol, for their wonderful, caring and stellar service these past 18 months. I am extremely grateful. Many thanks.

I had scheduled an appointment for wisdom tooth removal here, was told my insurance was good and everything was good to go. I had waited an entire month for this appointment, just for them to tell me 2 days prior of the appointment, that they didn’t take my insurance even after they told me they did. Very Unprofessional.

First time patient, all from the receptionist to every person I encountered, dentist, assistants. Oral surgeon,
made me feel comfortable, assured, I was smiling leaving, I'm so more relaxed now, they were all great, making a plan, and know in in good hands,

Great experience, the workers are very friendly, very clean and organized. My procedure was very quick and painless.

The front staff is very welcoming, my kids enjoy coming to their cleanings every 6 months! :)

Truly a rude, incompetent and untrustworthy group of people. I originally went to this facility for a consult for wisdom teeth removal. At the visit, they noticed that I had some cavities that I should get filled. While this is pretty standard, the discussion of the filling of the cavities as well as the cost/etc was very quickly glossed over by the dentist while I was still upside down on the chair with someone’s hands in my mouth. I was treated poorly for the entire visit, and made to feel like more of a burden than a patient. There was no further clarification after this when making the appointment about what exactly would be done, just that they would be doing my fillings. After my first set of cavities were filled, an additional $113 charge was on my balance, because I had been given white fillings instead of metallic. I was NEVER given the option to choose, nor was I told that there was a difference in price, the person who usually plans out the procedures was “not there” and never spoke to me on the day of or attempted to call me and give me that very important info, then lied and said that I was told that there was a price difference when I disputed the charge. Frustrated with this, I went to a different place to get the rest of my fillings. This facility made the transition extremely difficult by having a significant delay in sending my X-rays which they had just taken. This delayed my first visit to the new facility, and caused me to have to reschedule. I returned to my new dentists, expecting for the situation to be taken care of (as they told me they would send the X-rays and it had been weeks since the first visit was delayed and subsequently rescheduled) and they did not send the digital X-rays (which is standard) but sent scans of pictures of the X-rays that were too blurry for the new dentists to use. This caused me to delay ANOTHER treatment and I had to call this place again to finally have things done right, and they didn’t even send all of the pictures. It was a terrible experience from beginning to end. I’d like to think that this was all due to simple incompetence, but it has bordered on feeling punitive for not coming back. I will never return to this place and advise anyone who is wondering what it’s like to do the same. Do better.

Update: This facility recently contacted me and rectified the situation, forgiving my $113 charge. I appreciate this but I still believe that people should be aware of the initial experience that I had.

I was a customer for 3 years. The last 3 times I made an appointment, they texted me to confirm twice before each appt which I did within a couple of hours of receiving the texts. Each time I got there for my appt, they told me I wasnt in the system. I was able to show them the texts and the confirmations and they had no reason why I wasn't in the system. Today they lost a customer with good dental insurance. My overall impression: very poorly managed office with policies that are not patient-centric.

Both my 2 and 5 yr old boys have been here for cleaning and for cavities and the doctor and staff are so amazing with kids, there’s no way my kids would have sat through that procedure without the right encouragement! They are all amazing and I would definitely recommend to anyone with young kids!!

My girls and I had our first visit at this location, and it was amazing! Everyone is so welcoming and super friendly. Great customer service! They made the girls very comfortable, that my oldest asked if we can come again! So glad I found this office. Definitely will recommend to all my friends, and family members.