Aspen Dental

The worst dental I've ever met!!!

I had a routine cleaning at this dental in Feb this year, and they strongly recommended that I get a night guard to prevent tooth grinding while I sleep, and they also mentioned it's covered by my insurance and I don't need to pay.

So I agreed to get one (Why not? It's free). A few weeks later I came to the office to do a custom fit mold and a few weeks later I pick it up.

However, later I got a bill from them which I own them $610. I called them and they said the claim was denied by my insurance company and what they said was just an estimate, not the exact amount I need to pay for.

I called my insurance company later and they said night guard was not covered. I feel like it's a big ripoff, and there's no evidences (no recordings) to prove what they said.

I called them again and they're willing to cut half of the amount after talked to regional manager, so I need to pay $350 for a custom fit night guard.

I searched online and there's a lot of story like this so it's a common scam. You won't take more than 1/3 of the price to get a custom fit night guard online from Amazon.

Be aware and stay away from this dental.

My dental office is at Woburn, MA and I will switch immediately.

While visiting my daughter in Massachusetts, I had to see the dentist. I visited Aspen Dental in Woburn and was very pleased with their professionalism, care, and treatment. The receptionist was very polite and outgoing, helping and explaining what procedures they would do that day, and what would be covered by the insurance. Dr. Thompson, Dr. Baskies, and the surgeon, as well as their staff were all very patient with me. They explained very thorough all the procedures to be done. Even thou I live in Florida, I am going back to finish my dental work and at the same time enjoy visiting my grandchildren. Chris and Maria keep smiling.:) Thanks!

Everyone is very kind and caring. Tien is great!

This is the worst place ever to visit for your dentist work. They kept scaring me with all the work I needed right away. This place has no privacy. I am allowed for a free cleaning via my insurance but this place wanted me to buy an extra care and won't do free cleaning if I don't buy extra care 69.99. They wanted me to buy expensive brush from them. This was more like a sales place. People were very inexperienced. I could hear in the next seat someone else getting a same scary speech about there teeth not a word different. I ran out as fast as I could. Get a lawyer if you decide to go there as inexperienced people might ruin your mouth.

Not happy at all with the Woburn Aspen Dental office. Took my elderly mother for dentures, spent over 3 hours there. They (within seconds) were more than happy to charge her credit account for the dentures but she was not happy with the service and called the next day to cancel. They told her and myself it would take a week to 10 days to see the credit on her account. It has now been 14 days and still no credit. When I called them and spoke to the same people, they said they didn't know who said a week to 10 days but that it would take 1 to 2 billing cycles!!! so it could take up to 2 MONTHS to credit her account!!! That is absolutely BAD customer service!!! I would never recommend this dental office to anyone simply for this reason. They said there was nothing they could do at this point. Terrible customer service!

Can’t really complain considering I went in with low expectations. I had an issue with a tooth, one that was causing me a lot of pain. I ended up being forced to take a bunch of xrays and photos of my teeth, I told them repeatedly that I wasn’t trying to become a long term patient, I just really needed them to look at my tooth. Well I saw the “dentist” for less than a minute and he gave me no advice on what could be wrong with my tooth. The “hygienist” told me about a lot of issues going on but refused to help me for the one reason I was there. She messed around in my mouth, the only actual dental care I received, but did nothing except roughly count my teeth, which caused my sore one to hurt way more. I would not advise anyone to come here. Went in with tooth pain, came out with WORSE tooth pain.

The staff at Aspen dental is really nice and there are really caring and they give a lot of details on what you need. The schedules are really flexible And please feel free to ask for julia as your dental assistant

My experience was years ago and comparatively mild after reading others' outrageous experiences, but it still hits my outrage nerve at least 4 times a year.

The first routine cleaning on a new insurance plan, I picked the closest office on the insurance list. When the finance office is the first place you are funneled to, you know something.s fishy!! There was some high pressure to sign some documents or I could not see the dentist. Discussion of financing options which I saw no need for since I was there for a cleaning and there is usually no charge for 2 cleanings a year on every insurance plan I have had. The hygienist tells me I need a "deep cleaning" which is $1500. Excuse me? Every dentist I.ve seen in the last 10 years tells me how nice my teeth are and how impressed they are with my dental health. Ok, I will think about the procedure. For today, let.s just do the regular cleaning.
Oh no...that would be like throwing a coat of paint on a collapsing building.... (What the what?!)....we will not do inadequate job when you need a deep cleaning. I guess we.re done here. Oh before you go, we.ll take your xrays. I saw no reason for this since they were not treating me, but they assured me they would forward the xrays to the dentist I chose, so I went along with it. Now I see they are highly trained to squeeze every nickel they can out of the insurance company or any source for that matter. I left the office with a burning sense of injustice and outrage at the treatment I endured. Half a day of vacation time wasted and I still didn't have my teeth cleaned!
They never did send my xrays when requested. I reported them to the insurance company to make sure they did not pay Aspen MENTAL for the cleaning and recommended they drop Aspen Dental as a provider. By the way, the next dentist saw no need for a deep cleaning (nor have the 2 other dentists I.ve seen since).

My experience was very positive. I didn't have to wait very long to be seen. The girl, Rebecca, did a very good job cleaning my teeth. I would definitely recommend going to Aspen Dental.

Steven Chapman / DancinHeart

Called them last minute as new client, they fit me in right away, for have important upcoming event. Julia/dental assistant, financial coordinator, and DMD were amazing! Can't say enough great things about Aspen Dental, Woburn, MA!!!