Dr Luke W Bogdanowicz & Associates Ltd

Dr. Luke verbally abused me and his office discriminated against me for being unemployed.

I lost half of a tooth the last week of May, one that had previously had a root canal and was long overdue for a crown. My health insurance while unemployed was not going to cover my crown, so I started setting aside $1400. This is a significant amount of money for me but it was urgent to get this crown or risk losing the tooth completely.

Wed. June 16. Initial visit. I explain that I am just looking for the one crown and I will be paying for it myself since it’s not reimbursed by my insurance. Despite not being able to explain what the issue with insurance is, they say they need to look over my insurance/billing information and will get back to me “in a couple of days”.

Thu. June 17. No contact.

Fri. June 18. No contact.

Mon. June 21 - still no contact so I called them. They say that their office manager is on leave for the week and I will need to wait till next Monday before I can schedule. Their staff told me that businesses don’t want to take on patients with my insurance because they are afraid of getting sued and this is just the way society is now. I reiterate the urgency of my situation to Dr. Luke's office and make them confirm they will call me on Monday June 28.

Mon. June 28th - No contact

Tue. June 29th - Still no contact. I waited until noon before reaching out to HealthPartners Member Services and they again called Dr. Luke’s with me on the other line. HealthPartners cuts to my line and says that Dr. Luke’s office is saying I need $14,000 worth of total dental work done. I’m not sure how this is relevant, but I explain that I only wanted the one crown before losing the tooth. HealthPartners again cuts to my line and says they have agreed to do the crown. They will need me to sign a waiver and I will pay $900 at the 1st appointment and $565 on the 2nd. I agree this works for me. HealthPartners asks me to wait 30 minutes before contacting Dr. Luke’s while they work out the details.

1:10 pm I called and spoke to the office manager about scheduling my crown. She first tells me that they didn’t know I had HealthPartners insurance and they aren’t currently taking new patients on HealthPartners. I asked what this had to do with HealthPartners since we were not going through them. She then tells me that maybe they aren’t the best choice for me because if I go through them I would have to get the full service including cleaning, x-rays, and consultations before I can get the crown worked on and the first opening wasn’t until July 12...

At this point I had lost my will to fight. I said if going through all those services is what you think is best for my tooth, let's schedule the first appointment for July 12th. She excuses herself and returns to tell me Dr. Luke remembers me and I can come in tomorrow, June 30th at 12:30 pm.
Wed. June 30 - 12:30 pm. The office manager seated me and I asked to speak to Dr. Luke about my concerns. When he arrived I asked why it took two weeks to get treatment and why his office tried everthing they could to get me to schedule elsewhere. I said I’ve never felt more unwelcome at a Dr.’s office before. Dr. Luke tried to interrupt, I politely requested for him to let me finish, to which he then yelled at me!

I was stunned…

I’ve never had a Dr. verbally abuse me before. I wanted to leave but I didn’t have any power here. I had gone through so much to get here; I wasn't going to start over somewhere else. They made me wait two weeks before helping me and now he couldn’t take two minutes to listen to my concerns?

I was silent for about 5-10 seconds and then asked if I could finish. Dr. Luke aggressively rolled his eyes.

This entire visit was extremely traumatic for me. It’s one thing to feel unwelcome, but to be verbally abused was unacceptable. I was near panic attack levels of anxiety and didn’t have the option of taking my business elsewhere. If your reaction to a patient expressing his concerns is to yell at them, maybe you aren’t meant to be a doctor.

Very knowledgeable and caring staff! They go out of their way to make sure you are comfortable and well taken care of. Veteran friendly as well! Only dental office I will ever go to again.

When our family dentist moved his practice out of the area .. I was at wits end trying to find a "family dentist". We tried a dentist for our kids, only to find they were just a number and not a person. I took up the phone and started calling dentists, interviewing them and not liking what I was hearing. Then I dialed Dr. Luke's office and Patty answered the phone. - from the moment I spoke to her - to the excellent staff - awesome care - and fabulous service in every area of Dr. Lukes practice. Glowing reports!! There is no better place to be then Dr Luke W Bogdanowicz & Associates.

They are an absolutely wonderful place to get work done. They care about your experience, and getting you the best care possible! I've had numerous fillings, crowns, root canals, and cleanings, and they are the only place that followed up with me to ask how things are going. The level of expertise, and care is unmatched!!!

Dr. Luke is the best! He is so friendly and professional and his staff is great too. I know it sounds strange, but I actually look forward to my dentist appointments every six months.

Would give 10 stars if I could! Dr. Luke and his team are the best! My whole family switched over 8 years ago, and several extended family members. I would never see anyone else.

Extremely friendly and helpful staff. Vicki is the greatest, along with Dr. Luke! Family atmosphere, comfortable office. It’s actually enjoyable to go to the dentist again after coming here! 100% recommend!

Selecting a dentist again after ours retired a few years ago, I was pretty sure we'd not find one we could trust and like as much. I was wrong - Dr. Luke is great! So happy to have that decision settled. 😃

The Dentist, Dr Luke and his wonderful staff are a group of professionals that are truly attuned to your needs. They care!
Best Dental clinic in Brooklyn Park.

I am lucky enough to have gotten to visit them. They walked me through what could be done about my broken front tooth very slowly and helped me consider all my options honestly. Never felt pressured! Thank you Dr Luke!