Smile Design Dentistry

Smile Design Dentistry is the ultimate customer experience where you can always know you are in good hands. Their staff is highly personable, friendly, and you will always be treated with the utmost professionalism and best-in-class service. I look forward to each appointment in their clean, modern & safe office while knowing I am getting the best service and the ultimate customer experience with their staff.

I was not informed that I had to pay up front instead of being billed and having time to pay my bill off. Has I known the entire bill would need to be paid off up front I would have began a payment plan before my services so I would not have paid that amount of money in one sitting.

I also was not informed what services would have been covered during my procedure. I would have not used them had I known I had to pay out of pocket.

Checking out should have been explained instead of putting papers in front of me with such a large bill and having me try to figure it out. An the response was well I didn’t know you didn’t understand. I don’t work in medical billing so not sure as to why I should understand.

Asked for a manger to give me a call and haven’t heard from anybody. Considering I was told fridays were not busy.

I've been going to Smile Design Dentistry for years. They were also great with our kids when they were young. The Dentists, Techs and staff are very friendly. I look forward to going just so I can see all my favorite people, especially Kim. She has to put up with me while she cleans my teeth. She's a trooper!

I am extremely pleased with my experiences with this dental office. So far I've gotten a root canal, crown, and cleanings. With more work scheduled for the future I know that I can trust Dr. Moore and his team to provide excellent restoration and correction as well as continued care well into the future. . If you're lucky he'll even tell you a joke... If you're like me someone is perpetually nervous about the dentist..

Everyone from the receptionist to assistants to Dr Moore absolutely outstanding

The name Smile Design Dentistry is an apt name for this group of talented, conscientious and caring professionals. Being a new and rather discriminating patient, it's a pleasure to publicly laud this first-rate practice! My experience with Dr. Bertrand and other members of their team has always been praiseworthy. I'm extremely grateful for the referral. Continued success!

Dr. Bertrand and the staff at Smile Design are fantastic. I always have a great experience and the customer service is top-notch. Dr. Bertrand always takes the time to listen to my concerns and has considerably helped with my sensitivity issues. Highly recommend her and the team.

Since becoming a patient at Smile Design Dentistry I have realized the difference between a good dentist and a great one. I know I am in great hands and I have full confidence I am getting the best care and dental plan moving forward. Everyone from the front desk staff to the hygienists and doctors are so personable- you can tell they are passionate about putting patients first.

I highly recommend Smile Design Dentistry. I appreciate their Covid protocols and the staff is professional and friendly. Dr. Bertrand goes out of her way to make you feel comfortable in the chair. She is very sweet and I greatly trust her work. I appreciate that the staff interacts with each other with respect and kindness, too.

I cannot say enough good things about Dr. Jensen (Smile Design Dentistry). He has changed the way I view dentists. I had fear of pain due to past experiences and needed nitrous Oxide to supplement pain control & calm me down because I was used to ALWAYS feeling sharp pain in the middle of a larger procedure like a deep cavity, root canal or crown. Dr. Jensen was kind and showed empathy and asked me to trust in his skills. I did. Fast forward a few years; I have a fully restored mouth, no pain or sensitivity, no fear of any procedure, and I now understand what a visit *should* be. He is a pro at anesthesia- you barely feel the needle, you get numb in exactly the spot being worked on, and it wears off right as he's finished so you aren't numb for the rest of the day! Best of all, you don't feel the procedure at all (I have had major work like root canal, crown, veneer, provisionals, extraction, braces and invisilign). He also has an eye for asthetics and making a perfect smile! I was always told that I could never have braces because my teeth would always revert back. Dr Jensen found a solution. When I first went to him, I needed a LOT of work. Previous dentists had said it was too big of a job & they would only work on anything causing pain. I also had budget constraints. Dr Jensen took a phased approach that resolved all my issues with my exact budget in mind. He started with temporary work to rid me of pain and allow everything to calm down, then he worked on the permanent crowns on the areas where temporaries would fail quickest, then braces to straighten and close the gap on my front teeth and fix my bite, and finally the conversion of all temporary fixes into permanent ones!

Much of the work needed was due to work by other dentists that caused more harm than good. I had a clicking jaw /TMJ / bite was off purely due to other work done that was sub-par! Cavities were not filled in as deeply as needed because I never got fully numb so they would just "stop" at the point they were at because they couldnt get me numb! This caused an abscess!. Other "horror stories" include: assistants giving anesthesia (one side of my face fully numb, including the area around my eye & most of my nose); Never getting fully numb / having more anesthesia put directly into my tooth mid-procedure & STILL not work; and a crown placement (Friday afternoon) which resulted in horrendous pain once I regained feeling (after hours) that was on or too close to the nerve. I was lucky enough to go to an ER with a Dr who kept a dental box...and gave me a nerve block to get me through until Monday. Monday, I had to get a root canal because of this (I originally did not need one). Later on, It was discovered that the root canal was not deep enough & caused an absess/infection (NO SYMPTOMS)- ultimately resulting in extraction & implant needed. This was a perfectly good tooth that I no longer have due to an incompetent dentist!

IF you are still reading & have not fallen asleep yet, just know that there are excellent dentists out there! If you have had any of the bad experiences noted above...please find a new dentist! I highly recommend Smile Design. They also have received numerous awards (I understand why). In any case- being afraid of a dentist or having sub-par work on your mouth is not something you should have to live with! Also, I want to mention Liz in the finance/billing Dept @ Smile Design. I have spent hours with her- going over Insurance & what they will pay, finance options, etc etc. She is very kind, non-judgemental, helpful & used to working with people that are on a budget. I really do love Smile Design & recommend them to people I know. And NO, I did not get paid or get a discount on anything for this review. They are just THAT good...and I want to thank Dr Jensen from the bottom of my heart.