Horizon Dental Center

Another great Dentist appointment today.
Horizon is the best! Professional, friendly and courteous. Can't be beat in the Omaha area if you need a great dentist and staff.
Pain free!!!

Everyone is very friendly and helpful,
I always have a good experience during my appointment!

Very good place for your dental care and everyone are very kind 👍

Great dentist!

My previous dentist gave me a filling on my canine, fell out after a couple of months. Went back and they retried, but it fell out again after a few weeks. Both times the fillings had a part that stuck out. No point to try again with them, you only get a couple of times to drill out a tooth.

Searched Google for a good dentist and found Horizon was highly rated.

Even before the procedure was completed I felt they were doing much better than my previous dentist had. And once it was completed and I was able to see it I was relieved that it turned out so well.

I’m so glad I found Horizon, I’ll gladly drive across the city to keep going here.

The dentist and techs are absolutely amazing! Their dedication to providing exemplary dental care goes over and above! The staff is incredibly courteous, friendly and knowledgeable! I actually do not dread going to the dentist anymore!

I brought my Mom in. They were very courteous and kind to her. Very gentle in handling her and giving instructions to her. Dr. Palmar was very professional and her assistant, Shelley was so sweet to my Mom, helped her set up the next appointment and walked her out. My Mom is 87 and not in good shape so I appreciated how respectful they were.

The office staff at Horizon Dental is rude and unprofessional.

I called Thursday to get back to Dawn on some information we were discussing. When I called and Lexi answered, she told me Dawn was off but that she was aware of my entire conversation with Dawn and could help.

It turns out Lexi couldn’t help and she told me she would get back to me today.

Today she texted me and didn’t answer the questions I asked.

I asked her to call me because it seemed she was confused about the conversation we had the day before. She didn’t call me, but rather sent me another text message that still did not answer my question.

I called Horizon Dental and Lexi answered the phone. I asked if she was the person who had been texting me today (since there was no signature in the text).

She told me there were 2 Lexis who work at the front desk and I had been texting with a “different Lexi” who was busy, but that she, Lexi 2 , could help me.

A few minutes later Lexi 2 told me that she is actually both Lexi 1 and Lexi 2 and that she is the person who had been texting me.

This was almost laughable but I didn’t really find it funny. It was completely rude, unprofessional and unpleasant.The whole thing was very, very bizarre.

She never actually answered my question - but kept insisting that she did. After several minutes she was finally able to produce an answer that was coherent.

I can only assume this job is way out of her element and she’s in over her head.

In her utter confusion she also tried to insinuate that I wanted to commit insurance fraud. I realize she is simply not capable of doing her job - nor does she understand the basics about insurance.

She refused to let me explain to her how my insurance works and instead became angry, aggressive and unprofessional

It was incredibly insulting.

She also stated, very rudely, that I’ve asked too many questions since becoming a patient there (2 weeks ago).

Lexi should learn to ask more questions. I bet it would make her better at her job - if she’s at all interested in that.

Go to Horizon Dental if you want to be insulted and humiliated.

I don’t know if the good dentists at Horizon Dental are aware their front office staff is rude, or if that’s the culture at Horizon Dental.

Dawn at the front desk has a firm grasp on what she’s doing and I regret she was off the day I called back to give her updated information that we had discussed the previous day.

Unfortunately, I had to deal with Lexi - who thinks she’s 2 different people and also thinks she knows everything- when in fact she knows very little.

I would encourage that whoever owns this place listen to the recorded telephone calls that I made to your office and not simply rely on this very accurate review.

Ever since Dr. Sheldon left 12/31/20 this place just doesn't seem like they care anymore. Then Dr. Johnson left. Went in for an appointment and had no idea who the dentist was. He was overseeing 5 hygienists plus 2 of us waiting to have stuff done. Took forever. No one there seemed to care about the wait time and were sarcastic when asked how much longer. Keep switching appointment times. Changing their hours. It's a mess and it is not a friendly atmosphere anymore. I'm very disappointed as I have been going there for over 10 years. Now with Dr. Sheldon gone I am going to have to find a new place. This one isn't like it used to be.

Great and friendly staff. The dentist was very polite and professional. Only reason I can't give 5 stars is because I didn't get a balloon at the end. Plus, I didn't get to keep the tooth they extracted so I'm missing out on tooth fairy money. But overall a great experience seriously.

From the front desk staff to my hygienist, Carmen, and Dr. Revaru I am very pleased with Horizon Dental Center. Everyone is friendly and helpful. There have been some recent scheduling issues as things change, but it is just one of those things that we deal with in an imperfect world. Keep up the good work.