NM Community Dental & Med Spa

My experience was fine, until the manager first spoke with me in May. She was confrontational and accusative towards me about me bringing my proof of income, which I gave a copy to clerk on my first visit, Jan 5, 2021, towards ultimately getting dentures.

I was in that office 3-4 times a month through April.
Nobody seems to have caught their mistake. I mean, that clerk sure entered all my ins. Info real quick.
And told me my co pay went down, according to my income!

Went an appt in Jun because the teeth were starting to fall out of dentures.

The dentist aid came to my room and informed me that manager told them not to do any work on my dentures (that were not yet fitted and teeth were falling out.) I took that as a threat as well. With good reason looking back.

Well I just went in to fix tooth. Do not want to speak with the argumentative manager Jen because I did not have notes to her incorrect billing. So I just left rather than engage her in her argument again.

Basically the clerk who took my proof of income, drivers license and ins. Information, entered my insurance info real quick, but neglected to do whatever they do to see what amt. of assistance
I qualified for, and manager just argued abs accused of being a liar and “it’s my fault” the clerk I dealt w in Jan. Didn’t do her job!

Now Jen sent me bills w no explanation what they are for. She is exaggerating all amounts on bills, calling me a liar, then accusing me of yelling and cursing all over that office! So she’s also lying about me. I’d never go into a business and tell and scream curse words all over the place!

As far as I’m concerned, she could’ve called me at any time to discuss bill, she could have pulled be aside while I waited for my appt. I just wanted that tooth fixed….I wasn’t prepared to discuss bill at that moment.

So she illegally charged me and accused me of being a liar and “abusive” she ended any of the work that was needed on these dentures, conveniently after I didn’t wait around for her to discuss bill with me.

If I was so “rotten” to the employees there, why wouldn’t she have brought it up sooner? I hadn’t had
an appt for nearly a month. If I was such a mean person, why was nothing ever brought to my attention before.

So BEWARE if you HAVE to go there for your dental work. There’s a rogue manager named Jen that will allow you low income people to get screwed by the person making the bills that refer to nothing specific.

Make sure they considered your income for assistance in their system or this manager that obviously does not check those things over on a regular basis obviously.

Some how my name didn't appear, my husband's name came out. But this is Juanita Gallegos, I want to thank Dr. Lantz and his staff for being so awesome! I had lots of dental work done and every time was a great experience!

The staffs were polite and kind, so was the dentist himself. When I got my tooth remove, it wasn't painful at all. He treated me gently and; he and the staff, gave me amazing and easy to understand information about taking care of the open wound in my gum.
I did like this place; however, the waiting time was really lengthy. I got in as an emergency patient around 6:45a.m. and I eventually got chosen around 9a.m. That is a huge waiting time then expected, especially when I'm dealing with God awful pain.
Also, trying to get an appointment is a bit of a struggle too. I have another appointment soon but they keep pushing it further... like my appointment in September and now its in November. And that is for fillings so that my tooth doesn't decays badly like my previous one.

With a fabulous staff, this is a jewel hidden away in South Broadway, Albuquerque, NM.
Thank you, Dr. Lance, wonderfully friendly desk staff, and Tech Assistants for making trips to the dentist go better than always expected.

Thank you for creating this truly Community oriented health service especially in these ‘historical’ times. Dentistry does not stop for pandemics.

Great staff friendly and very nice The dentist was fantastic. I’m very happy 😃

The staff is fantastic. Very friendly, knowledgeable, the dentist and assistants work really well together as a team fixing my teeth. 4 stars because the buildings are run down. But the important thing, the service and value is there.

The best dental experience I’ve ever had. The dentist and staff are so kind and caring. Thank you so much for fixing my teeth!

I was a patient at the 1231 Candelaria Community Dental Services office and received a letter it would no longer be open. Decided to call after waiting to receive a call from the 2116 Hinkle SE, Community Dental Services to reschedule November 8, 2016 cleaning appointment. I was told someone would call back to arrange an appointment which was a month ago. I never receive that call, plus I thought the receptionist was impatient and rude. I've since decided to go with a dental plan and seek reliable dental care without having to wait five months between appointments. I understand they are probably under staff, underfunded and overwhelmed but rude and poor service is inexcusable.

Great staff, very professional and affordable dental care! Root canal was painless and done quickly! Thanks a million!!!!!!!!!!!!

HOLY MOLY!!! I never thought I’d say this, cuz I basically greatly dislike having to go to the dentist...but wow! I had to have a tooth pulled a couple days ago...#5 to be exact....I have had absolutely NO pain or discomfort...during AND after the procedure!! Dr. Martin ROCKS!!!!! She is a wonderful, gentle spirit who made me feel extremely comfortable! As long as she remains my dentist, I will have no qualms about going to get my teeth fixed! Heck, I used to have to take Valium prior to my dental appointments....not anymore! Many blessings to an amazing woman, and dentist!
Sincerely, lee ann h. 😁😁😁😁😁