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Review of Healthy Smiles Pediatric Dentistry & Orthodontics

Healthy Smiles Pediatric Dentistry & Orthodontics is a dental office located in Brooklyn, New York. They offer a range of services, including pediatric dentistry, emergency dental services, and orthodontics. Their hours of operation are from 9:00 am to 5:00 pm Monday through Thursday, 9:00 am to 3:00 pm on Fridays, and they are closed on weekends.

Their location is easily accessible and their office is clean and well-maintained. Patients have praised the staff for their friendliness and professionalism. The dentists and hygienists are knowledgeable and provide thorough care for their patients. They are particularly good at working with children and making them feel comfortable during their appointments.

While some negative reviews have been left, these seem to be isolated incidents and do not reflect the overall quality of care provided by the office. Patients have reported that the front desk staff can be unresponsive at times, but this does not detract from the quality of care provided by the dentists and hygienists.

If you are looking for a pediatric dentist or orthodontist in the Brooklyn area, Healthy Smiles Pediatric Dentistry & Orthodontics is a great option. Their staff is knowledgeable, friendly, and dedicated to providing quality care to their patients.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom

Healthy Smiles Pediatric Dentistry & Orthodontics Reviews - 160

4.4
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Kelz Boykin

Staff is very unprofessional in their tasks. I called to make an appointment for my daughter and the receptionist kept on telling me that my insurance was canceled(she kept looking at an insurance policy I had back in 2012). I stated to her I'm a city worker and that my insurance is active . After going back and forth several times I insisted on speaking with the office manager and she later took my insurance policy number. Smh. Appointment booked. Closer to the appointment date I realized I never got a appointment confirmation. So I called and the receptionist that answered rudely stated that a number wasn't on file to call and confirm . So how is that they have everything but not a number to confirm. She then gives me an appointment day and time and hangs up. Never asks if the time worked for me and my child. Instantly knew if they can't get it together from the start this isn't a place for my child to get any service from. 😒

Lisa Vidal

My son always have an amazing time at this office, also we never have to wait… great environment always very clean!🙌

Jessica Janniere

I brought my son here today and it was our first visit.

The staff here is excellent. They were attentive, informative, organized, caring and very professional, yet down to earth, as they interacted with kids of various ages.

My son, who is 16, expressed that he really liked the place and really appreciated the way they took the time to explain everything to him.

We highly recommend this place.

Julia Anthony

Every time I call this practice the customer service gets worse. The staff rushes you off the phone, impolite, rude, cancelled my appointment without informing me and was very unapologetic about it. These things reflect poorly on the business and I cancelled my childs appointment based on these encounters. I am questioning the legitimacy of these reviews describing a pleasant office staff.

Update to my review since the owners response: Thank you for apologizing. When I initially left this review, I was immediately called by someone from the office and was abrasively questioned about its legitimacy and my recollection of the encounter even though it happened only a couple minutes prior. She never apologized but insisted I come to the office to be seen. No thanks. I would have made this update then but I was afraid they would call me again.

Nashawna Smith

Very good pediatric dentist. Fast and easy process. Nice dentists

albert abraham

The staff here is very unprofessional, rude and dishonest. In addition the office on East New York Ave is quite filthy and unsanitary.

kathy victor

The staff was very sweet and the Dentist was very informative. I would definitely go back!

de zion

If you ever plan on seeing the dentist at your scheduled appointment prepare to be rescheduled at least 5 times at this location. If you arrive early they make you wait up to 30 mins and if you arrive exactly on time they reschedule. Changing dentist

Monique Newman

Fast and efficient service. The lady’s that work the front desk are very friendly and respectful.

Gabbie Gabriel

This was the worst experience ever! My autistic son was very afraid. He kicked and screamed throughout. The dentist was noticeably upset and impatient. She brought out a weighted bib to keep him steady. It was filthy and full of dust. Sanitary methods are questionable. My son was completely traumatized. We will not return.

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