Healthy Smiles Pediatric Dentistry & Orthodontics

My daughter ❤️ comin Herr and her dentist is great I like the way she explained 😌 ☺️ about my daughter teeth, this dentist office is nice n clean

People over there are always kind and give advices to take care of our kids theet. Thank you!!!

I love this place,I even recommended it to my family and friends. This last visit 11/02/2022,waited too long.

Unfortunately, I had a terrible experience prior to meeting the dentist or staff in person. My appt was scheduled 3 weeks in advance. I confirmed the appointment twice; two days prior to my appt. All info was provided; insurance, name, dob, etc. I was advised by the receptionist to make sure I called my insurance to have the dentist assigned. I received one missed call the day prior to my appointment. I was unable to return the call before the office closed, but I assumed everything was in order since I had already confirmed the appt twice. I called the office the morning of my appt, and was informed by the receptionist the appt was canceled because I did not answer the phone. I asked for an explanation since confirmed the appt. The receptionist kept reiterating, I did not answer the phone and that was their policy. Then she stated the insurance was inactive. I informed her the insurance is not inactive. She stated nothing came up when we checked the insurance. I then asked her to clarify her statement; is the insurance inactive or no information populated when verifying coverage. She stated the insurance has to be inactive if nothing came up. I work in the health field and know this is NOT true. If the insurance was inactive, it shows once the patients information is put in, and even tells you the termination date. If nothing came up, the information put in to verify coverage was not accurate. She then transferred me to Melissa who stated she is the office manager. Melissa was extremely unpleasant, combative, disrespectful. She argued back +forth w/ me about their policy when a patient doesn't answer the phone and that she called me three times and wrote it down on a piece of paper. Instead of coming up w/ a solution, we spent 10 minutes going back + forth about 2 additional phone calls I NEVER received. When I asked Melissa about the receptionist stating the insurance was inactive, she immediately cut me off and became aggressive once again, stating she did not say the insurance was inactive. I asked Melissa not to cut me off and had she not spoken over me, she would've heard I said the receptionist told me the insurance was inactive, not you. She then said oh were having some miscommunication then. The miscommunication was amongst her staff, not w/ me. I then asked Melissa to verify the insurance I had provided to make sure it was accurate. Melissa could not provide that info and stated once the appt is deleted, so is the other information. Im not sure what EMR this practice uses, but I have never heard of this scenario. In my experience, such info has to be manually deleted. I then provided Melissa with the insurance info, and she repeatedly informed me what she was doing was a courtesy, and verifying insurance coverage in general is a courtesy. As a patient/customer, this is not my job. This is the job of whomever is assigned this task in the office. It is not a courtesy to check insurance, this is imperative to the practice functioning. Melissa proceeded to go back and forth with me regarding this matter. Once the insurance/subscriber ID was provided, + name on the insurance card was reiterated, I was told she would give me a call back within 5 minutes. When Melissa called me back, it was determined my daughters middle initial was left out when previously checking coverage, which is why no info populated. She stated I did not provide this information until moments ago. This is completely FALSE. Melissa became irate, + extremely disrespectful. Eventually, she stated, do I want an appt or not ? She then realized my appointment was made 3 weeks prior and explained they have a new system/staff and some information was lost. No apology was given for her behavior, her aggression, or her false assumptions. In the end I was not accommodated to come in for the appt that day after taking the day off to bring my daughter. Instead I was scheduled for an appt a month later. I am hesitant to keep the appt considering this experience Ive had. If I was treated this way via phone, how will my daughter and I be treated in person.

Brought my son here for the 1st time 5-2-18. Words cant Express how I feel about this dentist office. The receptionists over th phone and in person were awesome. Check in was smooth and quick. Once inside the Dr.s asst was great. She was easy going and was able to answer all my questions and concerns. The dentist 😍. He was so professional and nice. He was very adamant about doing what needed to be done and nothing else that was unnecessary. Great great visit I will definitely return. If I could give more stars I would!!

My son had a safe sedation with Dr John and he was able to save his front teeth

August 31, 2021 I called to make an appointment for my son. I asked if they took my insurance and the receptionist sighed and put me on hold. She then came back to the phone only saying “hello”. I asked again if they took my insurance and she put me on hold again. She did this several times while huffing and puffing. Her final time coming back to the phone she said “I’m sorry, can you repeat that” as if I hadn’t already asked if she took my insurance several times before. Not a great first impression and I will continue to look elsewhere. A receptionist should not answer the phone annoyed and irritated, her position should be reconsidered!

I did my research and it paid off. I’m soooo glad I made the switch and it was the best decision for my kids. Beautiful people from the receptionist all the way up to the dentist. Everyone was patient and kind. I wish I would have gotten all of their names to personalize this review but they were exceptional and the waiting time was not bad at all. 1 hour for X-ray thorough cleaning and extraction for 2 kids. I must say I was amazed. Thank you guys for such a kid friendly place.

Little wait time when you show up on time, pleasant staff.

The dentist Dr. Victoria and Dr. Oshin was so great, gentle, and comforting with my son whom had anxiety due to a previous experience at a dentist. The assistant was great as well and the front desk staff the overall experience was great and we are going to come back.