Aspen Dental

Being a previous worker of Aspen dental, I can tell you as a call center representative, that it is a quote "bait and switch" organization. They bait you by coming in for a free consultation and x-ray, they said they work with everybody, and they do not, and also once you go into the office, they decide to tell you how much everything cost, and then get you to sign up for CareCredit, Genesis credit, or another credit program. Now they used to offer where the office would be able to work with you on a payment plan, now that's not even offered as well. So if you want my better opinion of this place, find another dentist that takes your insurance. I would not even recommend my dog being seen at Aspen dental.

My experience with Aspen Dental was a very good one. The staff was very pleasant, patient and understanding. They made sure that I was comfortable and relaxed. I fractured and they were able to get me into their office within a week. Unfortunately they were not able to save my tooth but they were able to extract it that same day. I will definitely be back and refer to my friends and family.

This visit, I had all four of my wisdom teeth removed. I was a bit nervous going in, but everyone was so wonderful, friendly, and encouraging. The people at Aspen Dental in Oswego make all the difference in the world, and I am happy to recommend them! If you’re looking for a bright, clean, and welcoming dentist’s office, this is the place to go.

I was a little nervous to step back into the office after i had quit at the aspen call center but they are the number 1 provider for my husbands insurance, so i went to my appointment. The office staff were super sweet and paid attention to ever detail. They let me know they heard my concerns and are willing to work with me. I asked the dentist which situation was best for me when it came to saving my teeth, she was upfront the whole time and showed me compassion. I will stay a patient of this office in Oswego NY as Dr Washington is top notch and her staff are truly amazing

I went to aspen January of 2020 to get a cleaning since I knew I had a few cavities. They looked at my teeth and said they looked fine and that they didn't have a dental hygienist and that I would be put on a waiting list and they would contact me once they had one. Then March 2021 came and I just went back last week because the tooth that I knew had a cavity broke into a bunch of pieces. They looked at it and told me that I would need a root canal that would cost 1300 per tooth and then proceeded to tell me that they don't have a orthodontist and that I would have to wait to get it fixed. They did however have a dental hygienist there this visit and she was sarcastic with me once it old her that I hadn't got my teeth cleaned in 7 years because I hadn't had insurance. She proceeded to laugh and say wow you're killing it and then no cleaning was performed. That was extremely unprofessional and I do not recommend aspen to anyone, they are extremely unorganized. People who act like that towards clients are the reason why people don't go back to the dentist since they haven't gone in years. You are suppose to help them get back on track not make them feel degraded.

I have recently had dental extractions and and am scheduled for cleanings. I have had bad experiences with other providers not related to Aspen Dental in the past. The medical staff at Aspen so far are the best by far. 5 stars for the medical team. However when it comes the scheduling I am not impressed. I have received multiple texts messages telling me I have missed my appointment. I am not sure who does the scheduling but they aren't doing it properly. Especially because I have called and asked the Oswego office a week ago to resolve the issue. I just called the 1-800 # again and demanded they stop with the texts about missed appointments. Paula was quite rude. Medical team *****, 1800 appointment team *

The receptionists at both Cicero & Oswego were very nice. Also the techs & assistants were friendly and helpful. However the dentist must have been having a bad day. She was far more curt and direct than I would have expected. Especially for my first time there. She was talking about recovery times for potential procedures that I was not yet made aware of. And wasn't even the reason I went in the first place. Also I have very good insurance but the first option presented to me was the highest out of pocket. I knew to question this, then it was the full covered, no out of pocket for the potential covered procedure. I was not pleased and felt bad when I left. I will not be going back.

Hygienist, Holly, is absolutely amazing! Thanks to her, I no longer have severe dental anxiety. Holly goes above and beyond to make you feel comfortable and is also extremely knowledgeable. I am very pleased with my experience, thus far and would definitely recommend. All of the staff are wonderful!

The people were really nice! however, I told them about a 100 times that I have anxiety and made sure they could see me. They assured me they see patients with anxiety often and it would be no problem. They did my x-rays and then sent me on my way without an oral exam because of my anxiety. I wouldn’t recommend if you have issues with going to the dentist.

If you’re considering to go to this aspen dental In Oswego to get wisdom teeth removed, PLEASE THINK AGAIN and consult with other surgeons nearby. From my experience, I wouldn’t want another person to get basically scammed and mistreated.

Got 4 Wisdom Teeth removed at Aspen Dental on 4/28/2021 by Dr. Elliot Edious. Appointment was made two months in advance. I originally paid out of pocket to get a cleaning, with filling cavities and also getting my 4 wisdom teeth removed and only left with my teeth removed. The surgeon that performed my oral surgery was nothing but friendly before the procedure. I’m not sure how I was put under, I just remember being told they were giving me nitrous to help me relax. The surgery was about an hour long, woke up pretty out of it. They ordered my prescriptions to my pharmacy that was ready right away after the surgery. Two hours after, while I was still coming down from being put under, Dr. Elliot Edious called to check up. Of course I wasn’t able to answer since I was still out of it from going under and just trying to read and follow the after care instructions was hard enough. No one else has followed up since the 2 hour post op, it has been 9 days. I’m pretty sure If I had a complication that there would be no one to help since a surgeon comes in ONLY twice a month.
Im disgusted that I was taken advantage of for my money. & I wish i was told more how to care for after surgery. I do not recommend to anyone looking to get there wisdom teeth out to go to aspen dental. It’s not worth the lack of care when recovering from an a oral surgery.

Edit: The patient should not be going out of their way to get in touch the surgeon so have a follow up. It’s extremely careless, I don’t even feel comfortable going back after to Aspen Dental, theyre just going to take advantage of you and your money. They generally don’t care about how you recover wont look back after getting 4 wisdom teeth removed. Dont Go here!!!!!!!!