Aspen Dental

Very attentive and friendly staff and Doctors. Made me feel at ease after being a nervous wreck to get dental work done. They distracted me with pleasant conversation and my treatment was over in no time at all! Hopefully this positive experience will help me not to fear the dentist again.
Thank you to all of the Oswego NY staff! 😁

Everyone was so friendly and warm! The woman who took my x-rays, and settled me into a room, the hygeinist, and the dentist, and even the receptionist were all very personable and helpful. The dentist took her time explaining and answering questions, and the billing receptionist at the end of my visit carefully detailed for me what everything would cost out of pocket so there will be no surprises. She gave me options and even though I need a root canal and crown and a strong antibiotic to treat an abscess, I left feeling very positive and well taken care of. Quality patient care is everything. A friendly patient smile makes an otherwise stressful situation more than manageable. Thank you and as it was my first time I dont remember anyones names but I look forward to getting acquainted. A very positive experience!

My husband went here, they tried to put a crown in and were unable to do so, needed to go to a real dentist. They charged him over 700$ for something they couldn’t do. They said they would pull the tooth for 270$. So he went back and got the tooth pulled , when done they told him he would only be getting 130$ back !!! Charged him 600$ for an easy tooth extraction!!! Bad service and huge rip off!!!

Great experience, from the lady at the front desk to walking out. Kat from X-ray was great explained everything and options. Definitely the best place I’ve ever been to. Thank you!

After calling all the oral surgeons in my area and couldn’t get an appointment until after a month or more, I got one within 5 days at Aspen. Was sceptical at first but I needed to go. The office in Oswego was very nice. The people were professional and friendly. Dr Elliott was very gentle and quick. I have already referred my mom to them after one visit!

First, let me say everyone was amazingly nice. It's a very clean, modern facility and everyone I spoke with was very professional.

That being said, I initially called the Watertown location near my home, looking for help with a broken tooth which is causing me extreme pain. I was referred down to the Oswego location over an hour away from the Watertown location because they did not have a dentist on staff apparently. The appointment was two weeks out but I took it and decided to wait because the person on the phone said they should be able to fix my problem that day.

Two weeks of pain later, (Think Tom Hanks in Castaway kinda tooth pain) I made the hour drive down and arrived early with my paperwork pre filled out to save time. I went through the process of getting all the x-rays of my teeth. Holly who was just great, took extensive time showing me the results, explaining everything very clearly. Then the dentist came in, explained everything again and did a quick check of the tooth. I was told the tooth could be saved which was great news, then told to go sit in a little comfy lounge to wait. At this point, I'm beginning to get the sense they werent actually going to do anything for me that day.

After a brief wait, I was brought to the front desk, given a 3000+ estimate and told they could fix it but they wanted to set another appointment to clean my teeth first ,then set another appointment after that to do my procedure. I left, still in pain, and drove the hour plus ride home with the prospect it was going to be a month before my tooth could be actually be fixed. (Starting to consider Tom Hanks Castaway Ice Skate method at this point)

I'm not mad at them, I just wish I had been given a clearer indication as to what that first visit would or wouldn't do for me. I waited two weeks in pain for that appointment, made the 3 hour round trip and left, still in pain with nothing really accomplished except the x-rays. What happened to the days you could go to a dentist and actually have your problem addressed? Not sure I'm going back.

I'm sure there are some good and bad experiences. Mine was not the greatest. I arrived early to fill out paper work since I WAS a new patient and it still took them 90 minutes to get me out of the building. In other words, I was waiting a long time. Also, some of the workers there are so overly professional that it comes across as arrogant and condescending. Maybe that's just my personality, but tone it down a notch guys! I'm not referring to the lady that did my x rays. I forgot her name, but she was cool! Finally, the Dr that FINALLY came in to see me had the worst bed side manner I have ever personally experienced. She walked in, introduced herself, sat down with her back towards me and started to ask me questions. On top of that, she was talking about my dental hygiene IN THE OPEN, which is never suppose to happen in any medical environment. Needless to say I will not be going back to this location. Get it together, ASPEN!!!

Aspen Dental does all they can to please their patients. I found them to be very knowledgeable and able to explain each step of the process, putting me entirely at ease. They seemed to go out of their way to expedite the process and meet requests with the ease of true professionals. Thumbs up!

Dr. Washington was with me through the whole process..beginning to end. She is professional, friendly and very detailed about your well being. Just love her. The staff there... naming one Matt and all the others were incredible at what they do. They make the experience so easy... they go up and beyond. I would recommend Aspen Dental in Oswego, NY with a 10 star rating. Thank you all for your help and changing my life for the better.

Sincerely
Ann C

People were nice, but I felt I was in an assembly line. I felt the dentist was not happy with me for asking questions, but that may have been nerves. I went in for one thing and $4000+ later, I had several things. I was embarrassed because there was no way I could afford the dental work and eveyone ( staff, patients) knew it. Walking past everyone to get out of there was humiliating. There's got to be a better way !