Brunswick Dental Associates

My husband and I were really excited when he got Dental Insurance with CDPHP. He hasn't been to the dentist in years and was very overdue for a cleaning and had a tooth that was bothering him. Rather than a blessing, his appointment at Brunswick Dental with Dr. Yevgeny Sosnovsky turned into a NIGHTMARE! Do not go to this practice!!!!! First, the facility is filthy and has no privacy! I understand that many Medicaid offices are high volume but, it was like we were cattle being funneled from room to room. The receptionist was very unprofessional, rude, and her behavior/attitude was just our FIRST impression. The dental assistant was friendly but, also very unprofessional. I became concerned when we made it to the exam room. There was dust, hair, and dirt on the floor, on the stationary dental cleaning equipment, and cobwebs/dust hanging out of the air vents. She went to get a mirror and another cleaning utensil from a drawer that was mixed with a lot of other utensils. She wasn't wearing gloves, I didn't see her wash or sanitize her hands, and none of the utensils were wrapped or packaged. I felt this was unsanitary and it concerned my husband and me. I inquired about this and she accused me of being OCD! Rather than reassuring me or explaining their sanitizing process in a professional manner she turned it back on me like I was being unreasonable! I heard her joking with the receptionist after she called me OCD. The rude receptionist(earlier noted) walked back and forth in front of our room and laughed at me! After all of this we still had to see the doctor! At this point we were considering walking out but, my husband needed two fillings and a cleaning. Dr. Sosnovsky was very aloof, rude, and patronizing. He spent all of 10 minutes completing his two fillings and cleaning! I've never had a cavity so I don't know the time frames for those but, I had a cleaning in March with a WONDERFUL practice in Clifton Park. The dental hygienist cleaned my teeth for an hour and the dentist consulted with me after that for 10 minutes! I had no teeth issues...they just took their time and attended to me. My husband's appt was Tuesday and his teeth are killing him today. I understand that some sensitivity is to be expected but, I know he didn't receive quality care. I called CDPHP/HealthPlex today (Friday) and filed a formal complaint. The member services Representative with HealthPlex was VERY helpful!!! I changed his dentist to a practice in Saratoga Springs and he's going there next week. PLEASE DO NOT MAKE THE SAME MISTAKE WE DID! DO NOT USE BRUNSWICK DENTAL FOR YOUR DENTAL CARE!!! We went to a practice close by that accepted his insurance and it was a horrible mistake!!! I hope this review can prevent at least ONE person from making an appointment at Brunswick Dental!

I always have great experiences at this office. The staff is friendly and informative and the doctors are extremely knowledgeable, caring, and professional. I don't trust any other dental practice in the Capital District with my own or my children's teeth. Worth the drive from Slingerlands.

I am writing this detailed review in hopes others also read them prior to booking an appointment. so everyone (particularly women) know what they are walking into. When I called to make an appointment it was for a 2nd opinion, on a long list of work another Dentist said I needed. As I have always kept up on my dental health, it was highly suspicious to me. But if needed, a possible root canal with Dr. Irina Tsesis . She is the female owner of business and had good reviews on my dental insurance site. Her partner (a male) Dr. Yevgeny Sosnovsky did not. Many reviewers found him rude and pushy. I found out that was just for starters.
Precisely due to his poor reviews, while making my appointment I asked about Dr. Tsesis and was told by the receptionist that she was on vacation that week. Instead of directly stating I did not want Sosnovsky, I requested someone who was more gentle and would be better dealing with scaredy cats. I knew this would remove him as an option. The receptionist told me she thought it would be better. Available on my day off was Sosvonsky's daughter, Dr. Vita Phillips. However, relatively young and inexperienced. But, if she needed a 2nd opinion her father (Sosnovsky), was there to ask. Nevertheless, at the time of visit I got Sosnovsky. They pulled a bait and switch. His daughter was just hanging out in the hallway doing nothing. I had noticed when I was in the waiting room his daughter came in front door and never said hello to the receptionists, nor did they acknowledge her. Not good. I told him and the
dental assistant why I was there. I provided copies of x-rays and a treatment plan from the dentist one week prior. I also gave him another x-ray from 2 years prior on the tooth I was told I needed a root canal on. He looked around in my mouth and said he did not see any of what the other dentist said I needed at all. He said my x-rays from one week earlier were useless. He could not read them. Without an x-ray on that tooth he could not be 100% sure. He became very animated and insistent that my insurance would not cover another x-ray, so I have to pay him, then I send would send in for reimbursement from Cigna. I tried to explain to him that they would cover it, I had even called Cigna prior to my visit and a rep confirmed it. I also gently reminded him that I went there as they are an In Network Provider with my plan (therefore under contract), and he cannot charge me for the visit. He should be billing my carrier for it. It was a Huge Red Flag, and very disconcerting that he was trying to fleece me out of money when my company would pay for it. It is easily verifiable
and routine business practice for a dental office to do so. He was overbearing and insistent with this, and I asked him a couple of times if he would verify the coverage with Cigna . He begrudgingly and reluctantly did so. Cindy called and verified I could have an oral exam, cleaning, bitewing x-rays. Just not a full mouth x-ray. I took her note and brought it into Sosnovsky in exam room. who then said they are not going to pay for oral exam. I told him his employee just verified they would, and is on the note in her handwriting. I was feeling uncomfortable , as his behavior was bizarre and illogical. I had just given him the note from HIS EMPLOYEE stating it was covered and he was telling me it wasn't. She also verified that the claim from the previous Dentist was already received. He was angered I was not allowing him to bully me by obediently paying out of pocket as he instructed. He was a tyrant, and UNETHICAL if not illegal. I told him to please ask her. He became highly irritated, removed my dental bib, threw both hands in the air and said "I decline, I have spent enough time on you!" Your a problem! This is a problem! His abusive unstable outburst took place in front of his staff who never batted an eye. Clearly not the first time he has acted so egregious. I stood dumbfounded then left. His conduct was disgraceful and shocking. I contacted the ADA and filed a complaint with my Insurance company.

Dr. Phillips was amazing, she made me feel extremely comfortable and got the tooth out with no problem, great experience from the time I walked in to the time I walked out.

I've just got done 3 crowns - 2 of them were on implants. Excellent job. Feel like my own teeth. Doctor was on time for all my appointments, which I appreciate a lot. Highly recommend.

This place is unfriendly, dirty and the Russian doctor is not nice. He even had the audacity to ask why I was coming to him and wasting his time instead of seeing my primary dentist. Uh, because I had a tooth ache! I don’t know them what the problem is but I know he did put me on a pretty high dose of penicillin. I wouldn’t recommend coming here to my worst enemy.

Was made to wait in a crowded waiting room for 30 minutes past my appointment time before I left. Watched another patient come in, tell the receptionist he had an appointment 15 minutes after mine, and get in before me.

This was an unacceptable way to treat patients before COVID, it's certainly unacceptable now.

3 other patients were still waiting in the waiting room from before I showed up and were there when I left.

I am a victim by Dr Vita Sosnovsky's overtreatment.
I came to the office for a dental check up and got convinced by Dr Vita that I have A LOT of dental decays. Although each decay being very small, Dr Vita suggested me treat them all right away. Unfortunately, I took her advice and one of the fillings she put in led to apical periodontitis after 2 years.
2 years a tiny decay becomes apical periodontitis resulting for a root canal treatment, good job Dr Vita Sosnovsky!

They're Fantastic! They repaired work from another Dentist . It was painless and made my smile beautiful again. I definitely recommend Brunswick Dental

The guy dentist is ignorant I have an infection that needed to be treated before I could do a root canal and he told me that it wasn’t important. I could get sepsis and die and he wouldn’t care I will never go back there no matter how fast I could get in there I’d rather be treated with respect and have my dentist care about my well being rather than just getting money. Do your homework before going here