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Review of South High Dental

South High Dental: a dental practice located in Columbus, Ohio, that offers a wide range of dental services, including cosmetic dentistry, oral surgery, orthodontics, pediatric dentistry, dental hygiene, and teeth whitening. The practice is open six days a week, with extended hours on weekdays and limited hours on weekends.

The practice has received mixed reviews from customers. Some customers have praised the practice for its excellent medical services, friendly staff, and clean and welcoming environment. Others, however, have criticized the practice for its poor customer service, misleading information about insurance coverage, and unprofessional behavior.

Despite the mixed reviews, South High Dental has a loyal customer base and has been serving the community for many years. The practice is known for its commitment to providing high-quality dental care and for its use of the latest dental technology and techniques.

If you are looking for a dental practice that offers a wide range of services and has a friendly and knowledgeable staff, South High Dental may be worth considering. However, it is important to do your research and read customer reviews before making an appointment to ensure that the practice is the right fit for your needs.

Amenities

  • Wheelchair-accessible entrance
  • Wheelchair-accessible washroom
  • Has online care

South High Dental Reviews - 75

3.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Zach Aleshire

This place is awesome! Very friendly and great service!

Victor M Enamorado

I had a very bad experience in this place

Mohamed Ibrahim

Highly recommend.

Samah Mustafa

Great experience

Jennie Pugliese

My medical experience itself was great. The hygienist and dentist were wonderful. My complaint isn't with the medical services I received, it is with the customer service. After receiving my claim from my insurance and learning that SHD was in fact an "out of network" provider and I was left paying a hefty sum for a routine exam and x-rays I tried contacting SHD over 3 days via phone and email. For three days no one answered the phone; not in the billing department or in scheduling. I, and my partner, left voicemails that were not returned. Finally, I had to physically drive myself to their location just to talk to someone. The receptionist that helped me, Greg, was very nice and helpful. He quickly sent me copies of my x-rays and helped me understand the provider/insurance misunderstanding. Now, while I understand my insurance provided me with fraudulent and outdated information, SHD also provided me with false information. At the time of my appointment, I was asked to pay up front. I had never needed to do this before, so being nervous to cough up that much money I asked the female receptionist, POINT BLANK, "am I covered by my insurance?" I was told "Yes, yes you should be" by the receptionist. I further questioned her: "How much am I covered for?" She responded, "Oh it doesn't say but it should be 100%" In the end, both my insurance and SHD mislead me into thinking this practice was an "in-network" provider; but I'm left holding the bill. Greg was able to tell me, immediately, without question, "we don't and have never accepted your insurance plan" so I'm not sure why the other receptionist wasn't able to provide me with that same information and danced around the questions.

All in all -- great medical service, but do your homework and be more aggressive with your insurance information before you cough up hundreds of dollars.

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