Pastrell, Buchanan and Hartzell General Dentistry

I tried to set up dental care for my family. They got me in for x-rays and saw I had broken a crown. They set me up to fix that, and the 4 new crowns I need for my front teeth. I got my temporary crown on and it fell off the same day while flossing. I stuck it back on and went about my life. I have twins my pain isn't really a thing. Got my teeth cleaned and the lady was very aggressive. I bled and bled. I am waiting for my crown, and now it fell off again. I have wait til my new one is built. Bad decision to try here. Good thing I'm leaving. Hope I at least get my tooth fixed they tried to work on.

Dr. Buchanan is the best!! I've suffered from severe dental anxiety most of my life and have some truly horrific tales I could tell. Dr. B is so compassionate, kind, and willing to take the extra time that working on me often requires. I've got nothing but awesome things to say about his team. They've all truly gone above and beyond to help me feel comfortable and in control of what's happening. I 110% recommend him to anyone who's had bad dental experiences in the past. He listens, understands, and does everything he possibly can to make your visit a good experience.

Dentist is mediocre at best. It's ironic that the web site states in the bio that the goal is to build trust and make friendships because they are anything but friendly. The dentist hardly said two words to me during my visits over the few years I was going. Instead, he would pretty much ignore me and talk with the oral hygienist about everything but work. He also gave me a filling between two molars, and I complained to him that it was catching food and getting it stuck between my teeth and irritating the gum. Yes, I floss regularly, but food would get stuck at every meal. The dentist told me that it wasn't his filling that was catching the food, but my teeth were the problem. Funny, I had never had this problem before the filling.

Also, billing is terrible. The office manager does not understand insurances at all, and she is indeed very rude and condescending as another post put it. She included work on my kids' teeth that my insurance didn't cover, and blamed it on me for not being in there with my teens and dentist during the visit to stop the dentist from doing work outside of my insurance coverage. For every one of my visits, she also didn't bill my insurance because she said that my insurance didn't cover cleanings, x-rays and the basic dental care. And every time I told her that my insurance did cover basic dental care. And every time I would need to have my insurance call her to straighten things out.

To this day, I'm not sure why I stuck with this dentistry office for about 5 to 6 years. I guess I didn't want to bother with the change and finding a new dentist. But now I'm glad I left and found a new dentist office that doesn't have these same issues. All that said, I highly recommend you search for a different dentist before coming to Pastrell, Buchanan and Hartzell General Dentistry.

I love the staff and my dentist, from the beginning of my visit lindsey always greeting me with a smile and a friendly hello to Kathleen making sure I'm comfortable for my procedure to the end with Dr. Buchanan giving me the best dentistry care I've ever had. I couldn't ever imagine going to any other dentist. I highly recommend him and their staff to take care of any of your dental needs.

This review is due to my dealings with Lori in billing. When I had concerns about my elderly mother being charged for work she wasn't aware she had to pay for and could not afford, Lori was inflexible, condescending, and completely focused on her agenda of getting this office their money in any way, shape, or form. I understand patient responsibility to know their insurance and what it covers and doesn't, and that they should ask the questions before procedures are completed. However, this business has responsibility to make sure their patients (especially senior citizens) are aware of what they will be financially responsible for BEFORE procedures are done. I see other negative ratings about similar practices in this office. The front office staff was courteous and the office manager, after 2 phone calls and a long wait for a call back, did work with me on a payment plan. Be sure to know exactly what you are getting in for before consenting to have work done in this office, and protect your elderly loved ones better than I was able to in this instance.

I finally got tired of being treated like a non-entity. They cancel my appointment at the last minute and then tell me it will be 3 months before I can get in again. Then I get a last-minute call a month later telling me they have a cancellation. It was inconvenient for me, but I came in anyway. Got there 15 minutes early but got called in 15 minutes late with no apology. Prior dental treatment was expensive and (IMHO) unnecessary. I've decided to look for a place that doesn't look and feel like a law office/dental mill and treats me like a valued customer.

Dr. Buchanan is a great dentist!! Caring and committed to helping with making you feel confident with your smile. So happy to have him as my dentist

Barbara, office manager, is a world class liar. I went in to dispute some charges because this office has a habit of charging you twice what they quoted you. She told me “we have never ever been in network with your insurance.” I told her “yes you have, I spoke to someone at customer service and they verified that this office was in network from July 13, 2020 to October 6, 2021.” She began to interrupt me and I said “let me finish.” She said I needed to leave and she would contact my insurance and prove to me that they weren’t in network.” I told her I was not going to leave until we discussed my bill.” She then told me “you need to leave my office right now!” I said “no I will not leave until we discuss these charges.” She YELLED “get out of my office now!” I said “no, I will not. I have a right to dispute these charges.” I asked her to get Dr Pastrell and I will discuss it with him. She then got Dr Hartzell (whom I had never met.) I proceeded to explain to him and I explained that as soon as I told her they were indeed in network with my insurance that she yelled at me to get out of her office, she IMMEDIATELY said that she NEVER said that. I left the office stating that I would pay my bill in full right then and there and I will never step back into that office again. I paid them $700 on a bill that was quoted us to be $357.

We had very good experiences here until the past year. My children went in for fillings and they used composite fillings without consulting or giving us a choice. Our insurance does not cover these and we received a huge bill. We tried to work things out, but essentially the office blamed us and the office manager was very rude and condescending. We decided to see another dentist, and when we did, 3 of the composite fillings had cavities under them and one of them required my 15 year old to have a root canal. Not really happy.

Dr. Buchanan has been a huge blessing for our family. He has done an outstanding job for three of my four daughters. Unlike myself my kids have no fear of going to the dentist. In large part to the way we have been treated start to finish. They have combined a great welcoming atmosphere, good quality workmanship and fantastic support staf give them a try you won't regret it.