Gentle Dental NorthGate

Oops wrong location - sorry

Great experience.

I had my braces done there 6+ years ago and the turned out perfect. My permanent retainer broke and called in September 2022 to schedule an appointment and I was scheduled in December 2022. I went to that appointment and they charged me $250 to glue my retainer back on which I though was expensive but I was desperate to get it glued due to the retainer making my gums bleed. I paid it and went in but they couldn’t glue it on because only the orthodontist glued it on not the assistants. The said they would give me a refund since the service was not done. I paid some in cash and some in card and still have not received a refund and it’s been since December. They scheduled me on March 1st and canceled again and moved it to May 2023. I’m extremely upset because my gums are bleeding and I have to wait another 2 months.

Was given apparently **illegal** advice about taking Valium prior to the appointment that resulted in me being unable to be seen after multiple reschedulings over this past YEAR of trying to be seen for dental care. I was told my appointment was for an exam PLUS cleaning, and I have severe dental anxiety. I asked if there was someone there able to do nitrous oxide, to which they said they no longer had a hygienist on staff. I was advised to contact my doctor for a prescription of Valium to take prior to the appointment, which I did. When I was finally going in to be seen, after a couple reschedulings where they knew I would be taking Valium and NO ONE OBJECTED to this or told me it wasn't allowed... I had taken the Valium already, AS INSTRUCTED. While filling out the paperwork I was told apparently they could not see me, discuss my care or even accept paperwork from me because I was under the influence of Valium. Whoever advised me to take Valium apparently should not have done so. I was also surprised to be told the appointment was for an exam only, no cleaning. Which completely made the Valium effort pointless! I do not trust that their staff is properly trained on the legality of nitrous oxide alternatives and therefore this location is not a safe one to seek care.

Been waiting months for an ortho consultation. They cancel on me less than 24 hours from the appt. I’ve already made arrangements at work.
The dentist is nice but spent 5 minutes total with me. Want your teeth cleaned? That’s a different appointment, and will take months to book as well. What a joke. I’ll be finding a new dentist and orthodontist.

Dental Hygienist Mary was extremely offensive.

However I love my dentist and she’s not my hygienist.