Review of Southlake Family Dentistry
Southlake Family Dentistry:
Southlake Family Dentistry is a dental clinic located in Fort Mill, South Carolina. They offer a wide range of dental services, including cosmetic dentistry, dental implants, denture care, orthodontics, teeth whitening, and emergency dental services. The clinic is open from Monday to Thursday, from 7:00 AM to 4:00 PM. They have a team of experienced and professional staff who are dedicated to providing high-quality dental care to their patients.
The clinic has received positive reviews from many of their patients. Patients have praised the staff for their friendliness and professionalism. They have also commended the clinic for its excellent service and the quality of care provided by Dr. Chougule. Patients have appreciated the thoroughness and patience of Dr. Chougule in answering their questions and providing information about their dental health.
Some negative reviews have been received by the clinic as well. Some patients have complained about the cost of services and the lack of transparency in disclosing costs. Others have reported issues with insurance coverage and billing.
Overall, Southlake Family Dentistry is a reliable and professional dental clinic that provides a range of services to meet the dental needs of their patients. Patients can expect high-quality care from experienced and friendly staff. However, patients should be aware of the potential for issues with cost and insurance coverage and should clarify these matters with the clinic before receiving services.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible seating
Wayne White
I have a big fear of the dentist...I mean BIG fear. The staff here is by far the most caring I've ever experienced. My dental assistant Ashley was a sweetheart. She could tell just how scared I was and made me feel so comfortable. I'm actually looking forward to going back.
Gentry Harrington
My original post a few years ago was five stars as the staff here was very friendly and my services (routine) up to that point were great. Since then I've had billing issues that aren't resolved. $1500 for a crown that isn't covered. My wife had the same procedure done at a different dentist and paid less than half of that--it was covered. Same insurance. When I called to speak to someone about the insurance I left a message and never heard back. Then they started billing me finance charges.
Six months later (billing issues still unresolved) on a routine cleaning they said the crown was the wrong size and would lead to issues down the road, they wanted to redo it.
But the last straw was this past week. I was out of town visiting family and had a tooth crack and had an infection. Lots of pain, bleeding, sleepless nights. I waited purposely to get back into town so I could see them and not make an out of town emergency visit . I emailed them for an appt and never heard back. I called the morning we returned and spoke to someone on the phone. They said they were full and could see me the following Monday. When I asked if I should just go to my regular doctor due to the infection and pain they said they would talk to the owner to see if they could fit me in. They never called me back. Time for a new dentist.
Mary Hall
Moved to Tega Cay four years ago and have been very satisfied with Southlake Dentistry. Everyone in this office is awesome, friendly, and professional.
Craig Flansburg
I've had teeth cleaned, filled and capped by Jim and his team here ever since he took the business over from Dr. Kimsey, and I continue to trust his professional care and appreciate the thoughtful prep., attention and follow-up from the staff, and their efforts to help me leverage our insurance and out-of-pocket options to cover costs. I'm glad they're here!
Craig
D Helen D
Had gone to this place for my first initial cleaning. They had told me I had a cavity that I needed filled. Before I left the office I gave them some insurance information and they gave me an estimate for about $75. They had sent me a phone call and a letter "signed by the dentist" stating that I really needed to get it done and I felt kind of "pushed." After the filling I got my bill for $193. *confused* and my insurance stated that the dental office should have been more aware of what my insurance would cover and not giving me false information. I'm not the only one who has been told that this office is after $$. Either way, nice people but totally looking out for themselves. Gave them their $193 and it will be the last time I deal with their money hungry selves again.
Bryan Runyan
I recently had a couple fillings and a couple replaced by Priya Chougule. So far she's my favorite dentist. No pain at all the next day!
Larry Harley
My family has gone to Southlake for over 30 years. The staff is like family. I’ve never had 1 issue with them. THE BEST!!!
Marie Busbin
Always helpful and friendly. They were able to get me in to see doctor Perlow on a short notice. Thanks to all the staff and Dr. Perlow.
allen brightsen
Dr. Chougule is tops. We have had her caring for our teeth for several years. She is conservative when it comes to cost, and progressive when it comes to care. We travel from Waxhaw and it is worth the trip. Great Dr., great staff.
Steve Ross
On time, responsive and incredibly quick service. Front desk and chair side always a pleasurable experience. Dr. Sloan rocks!