Family Dental
Review of Family Dental
Family Dental is a dental practice located in Rock Hill, South Carolina, that specializes in both general and pediatric dentistry. The office is open six days a week, Monday through Saturday, and offers flexible hours to accommodate busy schedules.
The practice has received mixed reviews from patients. Some have praised the professionalism of the staff and the quality of the dental work, while others have criticized the long wait times and poor communication.
Despite the mixed reviews, many patients have appreciated the accommodating nature of the practice. The staff is known to work around patients' schedules and provide a comfortable environment for both adults and children.
Family Dental offers a range of dental services, including cleanings, fillings, extractions, and braces. The practice also offers sedation dentistry for patients who experience anxiety or discomfort during dental procedures.
The office is located on Cherry Road in Rock Hill and is easily accessible by car. Patients can call the office to schedule an appointment or visit the practice's website for more information.
Overall, Family Dental is a convenient option for those seeking dental care in the Rock Hill area. While the practice has received mixed reviews, patients appreciate the accommodating nature of the staff and the range of services offered.
Amenities
- Wheelchair accessible restroom
Sonia Meléndez
It was a very uncomfortable experience, I waited for three hours. The equipment is antiquated and the person who tried assisting me didn’t really know how to use it. While I was waiting for the assistant, another employee started arguing about the work schedule in front of me. Who does that? I ended up not getting services. Told the dentist I am not getting treatment, so please make sure you don’t submit a claim. Very unprofessional, I wouldn’t recommend this place.
Sierra Porter
Can honestly say that I LOVE LOVE LOVE Dr Hernandez! He is amazing! While my visit did take a while- due to the amount of people being seen compared to the number of doctors- I am completely satisfied with the services rendered. Dr. Hernandez makes sure you understand the procedure as while as the follow up care (I went in for a deep cleaning). Before going here, I HATED going to the dentist. The Family Dental family and Dr. Hernandez specifically changed that for me! Would definitely recommend!
Paula Thiele
The front desk staff and management went above and beyond to ensure I was able to be seen and treated. My dentist made me feel comfortable and built a great report, allowing me to ease my mind and trust what was going on around me. I am pleased to have found this office! Thank y’all so much!!
Candi RAIN
I really loved how they took such great care of me. They asked me if I was ok every time I started freaking out. I'm terrified of the dentist, my knees were knocking, my heart was pounding, and I love my gay dentist! You can tell he really cares about his patients. So yes, I would recommend anyone to make an appt with FAMILY DENTAL!!
Sarah Jonas
My fiancé went in for some restorative work today, might I add for the second time, and again nothing was done. The first visit he waited over two hours in the chair just for them to come back to tell him they could not do the work. The insurance verification person did not do their job, and whoever is supposed to handle medical records obviously didn’t do their job either. Today’s visit he went in under the assumption that they had everything ready to go, and once again they failed to inform him of what was needed for the appointment. The manager was extremely rude and unprofessional, and obviously has never heard of customer service or had any formal training in customer service. The staff are extremely unprofessional and should not be working in any type of medical field. Don’t waste your time money or insurance benefits with this office. If there was an option to give -10 stars I would’ve picked that option, because one star is it even deserved.
Lisa Fonbeh
Dr Hernandez was great today , he was patient even after 6 pm, he talk to me and I understand exactly what he explained, I rather him take my car under his wings and I appreciate the urgency even when I thought it was all bad. Thank you all from the front desk to the exam chair. May God continue to place people in the right place at all time . Thank You All
denisha smith
They advertise same day appt and walk ins but every time I call, they can not seem to get us in same day. My son has been in tears with tooth pain for 2.5 hrs and they are “extremely booked” like every other single time I call.
Sadie Blackmon
Very happy with the service I received today!!
C. Brian Jones
Sat in the waiting room for over an hour...and there were only 2 other patients there, so who knows how long they were waiting. Finally went back, the nurse is taking xrays and hits me in the head with the xray machine. She didn't say a word, not an I'm sorry. Nothing. Then they had a doctor come tell me what I already told them, my tooth is broken. Then the doctor said someone will come discuss how much the options are. 30 minutes later, I get up and ask someone are they coming and magically, they just printed out the paper and was coming to see me. What they showed me was not what the doctor discussed. I also had to ask the doctor on my way out if I could get an antibiotic for the infection and something for the pain. Youd think they would recommend it...To make a long story longer... I spent $226 and 3 hours there and had no work done. Only xrays and received a prescription for 8 ibuprofen...yes, 8 total. Taken every 8 hours, that's 2.5 days. Thanks for nothing. Will NEVER return.
Jasmine Lingerfeldt
They were very kind and professional. It was a bit of a wait but that's to be expected when going to any dentist or doctors office. I made a mistake on my information and they were very understanding and helped me fix it. I would definitely recommend this dentist office! ☺️