Prosper Smiles Family Dentistry: Vimal Patel, DDS

Dr. Patel is awesome. He is very thorough and gentle, as well. I went to one dentist who wanted to replace a bridge for over $4000 because there was a cavity on one of the teeth. I got a second opinion from Dr. Patel, who found no cavity. I'm really glad I got that second opinion. I definitely recommend Dr. Patel. The dental hygienist is also very good.

As someone who has been scared of the dentist since childhood, everyone at the office was very kind and patient with me. The care was excellent and I would strongly recommend them to anyone.

Super friendly staff! Dr. Patel is great. He is very gentle and kind. And you get to watch tv on the ceiling during treatment. That’s a big plus for my kids. Highly recommend!

Dr. Patel is great with making you comfortable at the dentist and is very concerned with your needs as a patient and live my girl Christon Ousley. Best hygienist and I look forward to my teeth cleaning.

RUN unless you wish to be totally taken advantage of financially! New to the area, have run my own service oriented business successfully for over 24 yrs, extremely affluent and needless to say been around the block.... My appointment was made for a simple check up and teeth clean or so I thought...From the minute you enter and begin filling out forms ie: "You agree to pay out of pocket for ANY EXTRA NECESSARY X-RAYS NOT COVERED BY INSURANCE" which btw he wasn't going to have me leave without getting SOME AMOUNT OF MONEY ON THE SPOT OVER & ABOVE WHAT MY INSURANCE COVERED.. I was right.. lol.. $75 in additional xray cost...And Yes I would say 15+ xrays, lost tract of the number to be honest, was a bit much and unnecessary unless you are just a really bad dentist and hygienist. It was an immediate red flag and the appointment proved to be exactly as expected from this point forward.. THEY REFUSED to do a normal cleaning because I refused to pay $1500+ for what they deem an essential "deep clean" which I was told involves numbing. I twice asked.." so are you saying you will not perform a normal teeth cleaning" and the answer was a hard no".. in fact the hygienist was visibly disappointed her extra commission/bonus would not be earned after she went through her whole sales pitch complete with guided book of explanation attempting to sell me further .. In comes Dr Vatel to "sell" me on the same "necessary" needed deep clean that I would venture to say is not covered by Insurance.. and of course three crowns needed. When I said no to all except I wanted a basic cleaning and I would schedule another day for the "deep clean" and crown appointments, again so blown away by the insinuation I don't take care of my teeth and have poor mouth hygiene just could not wait to get out of the office. What a total waste of my valuable time however look forward to finding a dentist in the area that actually cares about their patient not just looking to make a dime for the day upselling at every single turn . Cheesy and high pressure is the last thing I expect walking into to any dentist let alone bullying sales tactics! I did enjoy his disappointment and his rush to move on to sell to his next patient when he realized fairly quickly my choice of dentist was not going to be him or his office. I will be following up with my insurance company to see what exactly he billed them for!

I have always been scared of dentist, but the chair side manner of Dr Patel and his staff was amazing and made me feel as comfortable as possible. They all took great care of me and my daughter.

The office is incredible. There are play stations for kids, a cool waiting area with water bottles and coffee. Doctor is super nice. As well as Bree and all the personnel. He remembered my husband and facts about us. I loved that! Makes you feel cared and welcome. While you are getting your teeth clean you can watch TV or listen to music and makes the experience easier for everyone. Fun fact you get to choose the flavor of your toothpaste and the flavor or the fluoride foam.

I have had 13 cavities (existing before I came to Dr. Patel) filled, and several routine cleanings totalling six visits, and have had a positive experience every time.
They are prompt and honor your time, I have never spent more than 5minutes in the waiting room, including two visits I was taken back immediately.
They are clean and professional, the office is new, the team of staff are professional, and the environment is pleasant.
It is comfortable, they have TV's on the ceiling for your entertainment. They literally turned on Netflix, handed me the remote, and went to work. They also provide sunglasses to wear since you're staring into a bright light (helps with awkward eye contact with the dentist/hygenist too :-p)
They have motivated me to take better care of my teeth by being encouraging and educational without the traditional dentist guilt.
I am glad to have found Dr. Patel, I consider him my dentist, and certainly recommend him and his practice.

Always nervous when finding a new general dentist. I hit paydirt with Dr. Patel. Didnt know if i was going to have the old stiff dentist or not. Dr Patel is a young experienced professional dentist. I had some minor work done at his office. He is close and easy to get to. I am very satisfied with the work done. I live in Prosper, so this just makes going to the dentist that much easier.

I scheduled an appointment with Dr. Patel for the next part of my tooth restoration (crown). Upon showing up, the receptionist said my appointment was canceled because I did not confirm my appointment. They claimed to have called 5+ times the prior day but I never received any calls, just a text message which DID NOT say my appointment would be canceled if I didn’t confirm. They did call my wife for some reason (??) and left her a voice message about my appointment but once again did not mention anything about canceling if I did not confirm.

But wait… there’s more! 2 hours before my appointment I received a text message that literally read, “we are looking forward to your appointment today.” See attached screenshot for reference.

And the icing on the cake? After the receptionist informed me about the cancellation she said I had to pay for the visit. Yes, you read that correctly. Pay for the visit THEY canceled (despite their confirmation text hours prior!). You cannot make this stuff up.

As someone who works in healthcare and very closely with many providers, I can honestly say I’ve never seen such unprofessionalism and awful treatment of a patient before. They have obviously lost my wife and I as patients and Dr. Patel should be very, very ashamed.