Dentists of Mesa

Amazing dental office! Dr. Chen explained clearly what was going on, what needed to be done, and what our options were. She along with the hygenists and assistants were great explaining things to my kids. The women at the front desk were super friendly and helpful. If you're looking for a dental office with quick service, that gives you thoruogh explanations about what's going on; this is the office you need to visit.

Dr. Lily is such a great dentist! She is so caring and professional. I came in to get my whitened. I had gotten my teeth whitened previously a very long time ago, but I was hesitant to do it again even though I really needed a touchup. In the past, my teeth were so sensitive that I had to stop the whitening treatment early due to pain. However, this time she knew that I was very hesitant about sensitivity and took extra time to prevent that. I had no discomfort after my whitening session and it was such a great success. Thank you Dr. Lily!

The dentist, hygienists and staff have been very helpful and informative. Got my crown today and a deep cleaning and everything went well. Couldn't ask for a better experience. Thank you all!!

By far the greatest dentist office and experience I’ve ever had. Friendly staff. Supportive. Nonjudgmental and presenting all your options! I will be back regularly

I went to this office today as a new patient for a routine cleaning. One of the dentists, Lily Chen, has a review on Cigna's website that gave me pause, and naturally that's the dentist they scheduled me with. I hoped it was a one off, but spoiler alert - it wasn't. I really wish the dental board would shut down franchise practices. I have had problem after problem after problem with them. This is the third one. They did the X-rays first, and then instead of starting the cleaning with a hygienist, Chen came in and started talking about deep cleaning/root planning right away, and she measured my gum pockets. Normally the hygienist does the measuring, then the dentist comes in at the end.

I told her that I was not ready to commit to root planing right now, as I just had root planing done through a different franchised practice six months ago, and wasn't prepared to spend another $800 right away. She told me to come back and set up the appointment later on when I was ready to do so. And then made it clear that the visit was finished. I asked her if I was going to have the routine cleaning. She said no. I was taken aback and told her that I've never had a dentist refuse to do a routine cleaning to which I am entitled. She said that because I need the root planing that there is no point in doing a routine cleaning because that wouldn't be a good standard of care. I told her that I am entitled to two cleanings a year and even if it's not the deep cleaning, having my teeth professionally cleaned just feels good. She still refused to do it. I let the front desk know on my way out and they gave me blank stares, followed by a "have a nice day".

Clearly, this is more about profit. There is no reason for things to be done in the order in which they were done, and there's absolutely no reason for this dentist to refuse to allow a routine cleaning to be done. I have lodged a complaint with CIGNA and they are currently investigating. I am no stranger to gum issues, and dental issues in general, and again, have never had the dentist recommend expensive procedures before the routine cleaning takes place. Much less refuse to allow a routine cleaning. I am going to copy and paste the review from another patient from January that clearly had the same experience I had. If you have a choice, stay away, unless you have good teeth and no issues, in which case you'll probably be fine. What also burns me is they did a panoramic x-ray and I'm only allowed one every three years. While the new practice (once I find one) can request it, I'm sure they prefer to do their own.

This is the review from January from another patient:

"Felt very pressured by Dr Chen and her office staff to agree to their recommendations for extra dental work beyond the covered exam and cleaning I was seeking. Dr Chen refused to provide me with the dental cleaning I had scheduled because I wouldn't immediately decide to agree to have her perform the extra dental work she was recommending and had to set up an another appointment with a different provider just to get my routine cleaning done as covered under my insurance plan."

This has been an exceptional dental experience! From Wanda at the front desk to Dr. Chen's knowledgeable yet kind treatment in the chair, I couldn't be more pleased. I totally recommend this office.

The staff was really patient with the check in process. I haven't been to a dentist for 2 and a half years and there was no shame, all understanding. They explained what was going on, the reason for what they are doing. Very personable.

Great experience! Office is clean and staff is so very friendly. They really care about you. Will recommend Dr Chen and her staff to anyone!

The staff were extremely helpful in clarifying what I need and what my options are. They were super polite and understanding of my concerns.

10/10 can't recommend this place enough, genuinely positive experience

Very efficient friendly service! Dr. Ho did a good job with an extraction and a crown. Lily did a great job explaining all the charges.