Premier Dentistry of the Palm Beaches

Their new dentist assistant used permanent cement on a temporary crown, causing a big problem getting it off 3 weeks later....
Here's the long story: Been going to this dentistry for years. There have been several hiccups but I keep giving them new chances. This time I had a new crown procedure started on 6/23/21. The dentist is very nice but then she left the assistant alone. The assistant seemed really anxious and took forever getting the temporary crown cemented. She made the temporary so sharp I had to go back the same day to get it smoothed out. That days actions already felt off, as I've had crowns done there before without any issues or concerns. 3 weeks later on 7/14 I went back to get the permanent crown put in at 8am. I was assisted by a different assistant and she couldn't get the temporary off. I told her it hurt and felt sensitive when she was pulling. She ran off and several minutes later came back with the dentist, who then discovered the previous assistant had used permanent cement on the temporary. The dentist seemed mad and kept shaking her head. She had to use the numbing shot (which hurts), as otherwise it would have really hurt what she was about to do next. It took a while but she was able to remove it in tiny pieces. The entire time I was so worried they are messing my tooth up for good because of this error. I had already paid the full bill that was almost $700. The dentist kept apologizing. It wasn't her fault, so I'm not blaming her but I do hope she spoke to the assistant after. This place isn't a hole in the wall, so you do expect highly trained professionals to work there. Please do not leave your new assistants unsupervised, if they are not entirely sure what they are doing. It's not okay what happened. That was suppose to be a quick worriless visit that morning.

Best dentist I have ever experienced. Saw me the same day a tooth filling fell off. I left their office like nothing ever happened. Following day no pain or sensitivity at all. Very professional. I highly recommend Premier Dentistry of The Palm Beaches to anyone new in town or simply looking for a better Dentist.

You know when you go to get a simple oil change and the mechanic comes out and says you need this this and this and it will cost you $$$$$$. That is this place. How is it I have had perfectly great cleaning appointments for years in CT and TX...a cavity here and there...and then I come to this place and it's "you need three crowns and a root canal"...."oh and we're running a discount on crowns in Feb...soooo only a few days left!" Sounds like a car salesman to me.

The cleaning was so fast, I didn't feel it was cleaning deep enough! I had a filling that fell out because I grind it at night, the doctor only gave me a porcelain option and that was it, very expensive, I left the office with the filling open and really not satisfied with the cleaning. 🥺

All of the folks in this office are awesome! They don't try to talk you into unnecessary procedures and they are all courteous, pleasant, and professional. Paula is an awesome hygienist and all around good person. Dr. Casel is so nice and very gentle. I have recommended them to many, many people and I will continue to do so.

I’ve been here 4 times in the past month or so and all appointments have been on time. The staff is super friendly and helpful with insurance claims. Dr. Pinzon is a gentle dentist and great at what he does. I would highly recommended Premier Dentistry for any and all of your dental needs!

My Office visit was pleasant. I was nervous to go at first because other offices I went to were scaring me with a bunch of recommended things they wanted me to do which didn't make any since because my teeth seemed totally fine. However, my visit at Premier Dentistry was straight forward with X-Rays and a deep cleaning. On top of that, I got educated on how to prevent any issues that may occur to my teeth. I recommend them 100%. They were very professional and friendly.

I have anxiety going to the dentist and this office alleviates almost all of that! Their staff is absolutely amazing, warm, friendly, and remembers my name each time I walk in (before signing in). Unfortunately Dr. Williams is no longer at this office, but I still feel 100% confident walking in, knowing I will be taken care of!

I received a coupon in the mail from this place for a cleaning, exam and x-rays for $79. I get cleanings regularly and have never had any issues, but during their exam, the dentist said that my x-rays showed I had a really deep cavity that I was gonna need a crown for. They quoted me $2,500 for it. They also said I had advanced bone loss and gum recession. Knowing I've never had any issues, I got TWO other opinions. I got x-rays at two other places and the two other dentists said they didn't see any cavities whatsoever and that my gums did have some issues but that it was pretty easy to fix with a $100 treatment. I feel like their coupon is just a scam to get people through the door and then charge them an arm and a leg for stuff they don't really need. If you get an outrageous estimate from this place, please get a second opinion!

Made an appointment for my son 3 weeks ago. They took all his information and I show up 20 minutes early and they tell me he is not on the schedule and that they don’t see children!!! I asked and they said no one under 8 HE IS 11!!! Make sure everyone schedule is organized so you don’t waste peoples time!!!