Team Dental Family Dentistry
Review of Team Dental Family Dentistry
Team Dental Family Dentistry:
Team Dental Family Dentistry is a dental practice located in Chicago, Illinois. The business is categorized as a dentist and offers services such as general dentistry, cosmetic dentistry, and emergency dental care. The office is open seven days a week, with hours from 8:00 am to 8:00 pm Monday through Friday, 9:00 am to 4:00 pm on Saturdays, and closed on Sundays.
The location of the practice is in the Rosenwald Courts Offices, and the office space is modern and spacious. The staff is composed of all women, who are friendly, professional, and make patients feel comfortable during their visits. The dental team is led by Dr. Covington, who is described as great and friendly by patients.
While the majority of the reviews are positive, there are a few negative reviews that mention issues with the billing and scheduling process. Some patients have reported difficulty with the online scheduling system and have recommended double-checking appointments by phone. Additionally, there have been reports of issues with incorrect invoices and difficulty reaching the bookkeeping department to correct errors.
Despite these negative reviews, the majority of patients have reported positive experiences with the dental team. Patients have praised the professionalism of the staff, the cleanliness of the facilities, and the excellent dental care provided.
Overall, Team Dental Family Dentistry is a dental practice that provides a range of services and has a friendly and professional staff. While there have been some issues with the billing and scheduling process, the majority of patients have reported positive experiences and recommend the practice to others.
Amenities
- Wheelchair accessible elevator
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Diane Stennis-Owens
Team Dental has been my dentist for about two years. I am impressed with everyone, from the front desk to actual dental work. Team Dental is compassionate, warm, and kind. Yesterday I had an emergency extraction and today my mouth isn't hurting and the sweĺling has gone down tremendously. Thank God for Team Dental, they are life savers.
Oby
Tl;dr: Team dental undoubtedly provided great service. But I’m appalled at how poor and shady their billing services turned out to be.
I came in for and emergency exam due to pain in my gums. The dentist was so patient, explaining everything to me and taking her time, and the service was nice overall. The dentist and I decided it would be good for me to come back when some of the pain went away and I agreed. As I walked out, I made sure to ask the woman at the desk if I owed a co-pay or would have to pay anything (exams are advertised as $0 on their website). She looked at my insurance’s benefits document and said I should not. A few weeks later I came back for a cleaning (advertised as being $0) as planned with the dentist. Once again, I have to highlight how phenomenal the dentist was. As I walked out and begin scheduling a follow up, I’m told I owe $110. This was shocking because I was told I shouldn’t owe anything but, knowing the complication of insurance, I pay. I ask again, whether I’ll have to pay anything for the cleaning, once again advertised as being $0 on their website. The woman says no. Shortly after, I move out of state. Over one month after that appointment, I call to make sure I don’t owe anything. Mind you, claims should have settled at this point. I'm told I have no balance. Not even two weeks later, I get an email saying I owe $65. I call in to get clarification why. The lady says someone from billing will call me. Over a week goes by and no one does. I call again and I am told the same thing. It’s now been over two weeks and I am yet to get a call. So as mentioned before, go here for good service. But also be prepared for unexplained bills to come your way and back and forth between them and your insurance.
Tanzania Alexis
This place is top tier and elite! Very professional and super courteous team. Dr. EJ is amazing! The minute she walks in she brings with her a bright smile lighting up the room. I wish they did braces because I def would have come here instead of the place I went to. I didn't feel rushed or like I was an inconvenience. Didn't feel like I was crammed into an overbooked schedule. I was in and out for my cleaning. I'll be coming here for my after braces care once they're removed in September. My only recommendation is for somebody to fix where it says the office is. My map had it located around the corner off of Michigan. Not sure who can fix that. Other than that great service and friendly atmosphere!
Donna Holt
My care team were timely, professional and thorough. Great communication about what was happening before and throughout the appointment. I am extremely pleased with the excellent level of service I received .
Carl Paige
The staff is very nice and has very awesome customer service and support I love team dental it's a very nice place I recommend if you go there you'll enjoy there service
Bernard Phillips
I'm always seen according to my appointment time. The staff is always friendly and professional. The facilities are top notch. I love my dental team!!!
yolanda whatley
I'm a new patient I was surprised to see they were all women I had never went to a female dentist they were very friendly so professional these ladies made my visit so very comfortable and refreshing experience excellent
S. JO Richardson
Oh my gosh. Team Dental Bronzeville is Absolutely amazing. The best service and staff offering a clean environment and workspace. The place is big, organized, and open late for those that need urgent care. They do not take medical insurance. Therefore be ye ready to pay out of pocket for dental care well worth it.
Dennis Davis
This is a awesome environment to get your service provided at.
Martina: She is the hygienist cleaned me very well
Kaylen: the clinical Manger provided awesome financial services
Dr EJ: the doctor was kind and efficient.
Tina Wright
I have been a client of Team Dental for over a decade, I am never afraid to go to this dental office and Team Dental members bring their humanity to work with them and that is priceless
ps:. They do excellent dentistry too!