Aspen Dental

These guys are so much trouble. You might think you have an appointment, but they could just give it away. And despite the fact that you have to do multiple phone calls for every appointment, when you do get in they might just tell you they can't do what you scheduled. I took time off work to get a cleaning, a very simple procedure, and after making me wait thirty minutes they get me in and tell me they will do a check up but no cleaning. Can't do the check up THEN the cleaning, no, apparently one of the people I spoke to in order to schedule this procedure should have mentioned they wouldn't be able to do the thing I was trying to schedule.

Aspen Dental is a great place. The staff are all really friendly. Whitney cleaned my teeth today and she did such an excellent job. I am normally scared of the dentist, but Whitney makes you feel right at home. She even made me up a goodie bag to take home. I was excited!!!!

Just imagine, you are in pain in your chest. Maybe a heart attack. So you go to urgent care or the ER. They spend 2 hours on x-rays and examining you. Then send you in to talk to the office manager about how you plan to pay and offer you payment options BUT you cannot be treated for
your chest pain until you pay it all, make a payment plan and get treated for something else BEFORE your chest pain was addressed. Unless you want to pay thousands of dollars and set up a payment plan FIRST, then you won't get treated! Apparently Aspen tell everyone (by previous reviews) they have gum infections, gum disease etc and will not fill a cavity until that is treated first. So they would rather you suffer in pain than to be treated and helped all for the MONEY! We will go to a real dentist that cares about the patient, the fact that not everyone has 9,000 plus dollars. A simple cavity fill would have worked and a follow up for a good cleaning would work, but not for these people. I can buy an electric toothbrush at Wal-Mart, as they stated was needed and they would provide after payment and treatment for the deep cleaning. I should not have to pay Aspen hundreds or thousands of dollars or get on a payment plan FIRST. We could pay out of pocket SAME DAY for a cavity fill. Truly do not care for people, just an up sale on services to make money. So my husband and I spent 2 hours there with no help. Only a plan with money amounts and options for payment plans FIRST before he can get his tooth helped. So unless you have steep pockets, I suggest you go see your Local Dentist that is not a chain that doesn't care about the patient, just your finances!

I will never go there again. Was told in order to get a cleaning, I have to get Gingivitis treatment and was presented a big bill even while having top notch insurance. I went to another dentist and he said everything was perfect and that I had no issue!

I went here to have repair work done by another Aspen dental. In the last year I have had ten dentist visits to achieve a simple procedure. I don't trust the work done, I've spent a great deal of money beyond the procedure to have work fixed... What is really infuriating is the lack of communication. The empty promises.

I had 2 extractions done due to having infection in both teeth. Everyone from the time I walked in the door to when the Dentist and Hygenist sat down to pull my teeth were very nice and helpful

•I made an appointment for a cleaning but by the time I got in there they said the woman that does the cleaning does not come in on Fridays and told me to come back another day.
• Originally I had a very nice doctor but no one told me that the doctor had retired when I made my appointment.
•There were banners all over the place saying we don't charge for the first consultation or x-rays. After that looked at my files they said we haven't seen you in over six months which means we will treat you like a new patient, so why did I get charged for x-rays?
•My teeth and gums are in good condition, no pain so they wanted to charge me $1200 for a deep cleaning. After getting a second opinion I found out they were overcharging me. I was shocked to be charged more for healthy teeth then when I had cavities.

1st of all I'd like to say I've heard nothing but bad things about Aspen Dental. However I like to form my own opinion so we thought we'd give it a try since they take our insurance.
When we arrived, they inform me they didn't have my insurance information even though I did everything prior to the visit. They inform me when we arrived they didn't have a dental heigenest on staff that day so they would be taking x-rays and they would see the dentist. After seeing the dentist, they gave me this list of things we needed. Two fillings (which is why I made the appointment and I told them that up front), gingivitis treatment (we have had regular dental apts every 6 months and brush regularly) a mouth guard and an orthodontist referral to the tune of over $500 for my part way over priced.
BTW why would you recommend a mouth guard and orthodontist since after the orthodontist, the mouth guard wouldn't fit the same.
When I told the that I wasn't going to pay for anything but the fillings they told me the dentist wouldn't fill them unless she had the gingivitis treatment also.
I told them I would find another dentist.

EDITED. After 3 weeks, several emails, a few phone calls, and a push from management in New York I finally got an updated estimate. The only problem was it was still missing items I requested. I've called and emailed them again but have gotten no reply and that's been 2 weeks. I've come to learn they're very slow here at this office. I also noticed they like to upsell. My estimate had a toothbrush, toothpaste, and mouthwash added. It also had the cancer screening I declined. That in itself was well over $150. I've also read many corresponding reviews on the insurance website that they tend to upsell and insist you have periodontal disease. Once diagnosed they refuse to do a simple cleaning. This means big out-of-pocket expense. All I wanted was a simple cleaning and two new metal crowns, but I won't get any of that unless I change my dentist. UPDATE..new dentist and hygienist. No new crowns or dental work needed, just 2 small cavities. No periodontal disease either. Hygienist worked for Aspen after graduation from school. She said it was a farce. Some of the stories she told me were horrible. Bottom line is don't sign the treatment plan, get a second opinion. I saved a fortune by switching dentists and wasn't subjected to unnecessary dental work or product.

I was able to get a new patient appointment in less than 24 hours using the online scheduling. Then got an appointment to do the first stage of getting 2 crowns for the next morning. The shots of Novacain didn't hurt nearly as much as when my previous dentist fave them to me. So far so good.