Aspen Dental

I visited Aspen Dental after a friend went there. I was so pleased with how nice, thorough and attentive to me. The doctor was very friendly and did great work. Brian, the office manager helped me finance the crown I needed which made Christmas a lot easier to deal with. Thank you to everyone at Aspen Dental for a perfect experience.

This is the worst dental experience I’ve ever had. I went for a toothache and the only issue that was addressed was them trying to get $28,000 for I don’t even know what. They are salesmen not dentists.

I had an extraction on a Saturday morning. They were all friendly, professional but not stuffy, and a job well done .was a bit of a longer wait due to it being weekend staffing . However, staff used teamwork to keep it moving. Working Monday thru Friday, I'm likely going to make this my dental home .Even driving over from Lexington. Thanks guys and gals!

Got an emergency visit scheduled for today since my regular dentist were closed because its a Saturday and I was very unsatisfied. I had originally thought that my family and I might switch to Aspen dental but my 1st visit will be my last. I had gotten the visit because I had been in unbearable pain for a week and unable to eat or sleep while also taking care of my newborn baby and my three other children. They were very unclear about pinpointing the actual problem I had going on and said I'd need a tooth extracted. That I would have to have a oral surgeon do it and sent me home to sit in pain for however long till I can get it taking out. Which who knows how long that could take or the fact that they're closed all weekend. Then they said well you can just go to a surgeon in Lexington if you can't get in soon in Frankfort, like it was no big deal but little do they know that my husband works day shift and that I wouldn't be able to have him take off work with four kids to drive me around a area I'm not familiar with. That I'd have no choice but to stick with Frankfort and prob. wait in pain. They didn't seem to care if I liked the place or how I felt. I got the impression they could careless that maybe moneys all they care about. So yeah I would not recommend this place... there's much better places in Frankfort.

0 stars if I could!! Absolutely the most ridiculous place I've ever tried to do business with. Went to have a cavity refilled that came out and my appointment was at 2:45. I left at 6:05 with not one thing done. Instead or repairing my tooth, the hygienist tried to sell me an oral cancer screening and an oral B electric toothbrush, then the doc came in and told me I had 4 other cavities and then replied you have to come back to get all of them done later. She handed me off to the office manager who then proceeded to tell me in order to get the work done I would have to pay my portion in full of $744 first.
I went to another dentist the very next after noon. He told me I had no other cavities and repaired the other one. Paid my $50 deductible and left owing my portion of $33.
DO NOT GO TO ASPEN DENTAL. THEY WILL TAKE YOU TO THE BANK! Count on it!

The entire team was absolutely wonderful. they are compassionate, kind and understanding. they have made my experience beyond what words can say. I will be forever grateful for the self confidence they've given back to me.

Had an initial good visit with them after needing to be seen on a Saturday a few months ago. Since that time it has rapidly gone down hill! They were supposed to have removed an 85.00 charge for xrays- they still have not done so. I had a root canal through a crown and needed to come back to them and have the follow-up work done on the crown. They won't do the crown work until the "Hygiene" work is done first- which will be $504.00. I advised I wasn't doing the hygiene work right now as I can't afford it, but need to do the crown work. They refused ! I understand advising me on what is needed- but FORCING a patient to do anything seems unethical and very shady to me. I will NOT be back and advise everyone to stay away from this office !!

The entire staff was kind, courteous, and caring. Everything was explained thoroughly and clearly. I was treated with utmost care and concern. No one likes to go to the dentist, but if they ever need to, this is the place to go.

Most individuals hate going to a dentist office. My first appointment with Dr. Baits was great. Friendly and professional. The dental assistant, Christen, is professional, knowledgeable, and has made each visit amazing during the care of my teeth. Christen is courteous and polite. Thank you for performing the mission of Aspen Dental.

I recently got 4 teeth taking out here. Very reasonable price amazing staff and great job by the surgeon. Fast recovery. I will def recommend aspen to my friends and family.