Gentle Dental Reno NorthWest

I highly recommend this dental office. The staff is wonderful and caring, absolutely friendly and are serious about their patients mouth health. Dr. Kevin Lin is not only great at his job, but he is personal with his patients and genuinely wants the best for them, enforcing the ideal great teeth makes for a better quality of life. The care and help I have received from this establishment is unmatched by any provider, dentist or otherwise. I'm looking forward to scheduling my next cleaning in a few months! Thank y'all for helping me learn and care more about my teeth! Thank you Dr. Kevin!

Thank you Dr. Lin for your encouraging words and the enthusiasm that you share for your dentistry. My dream is coming true to have an excellent smile once again. My experience here has only been positive with each individual I have encountered at this office.

Dr Lin is honest and explains the procedure that is needed to get you to your desired outcome. He makes sure you are comfortable throughout the visit as well. You can’t even feel the shot to numb your gums at all. Not to mention, he is full of personality!!!

If you are skeptical of dentists, then come to see Dr Lin!!! He will change your outlook on dentistry for good!!!

Genuinely one of the best dental experiences I have ever had. Dr. Lin was amazing. He completed a painless implant post installation in less than an hour.......and I even got to pick my own music. The office managers are equally amazing. Both Dr. Lin and the office staff explained every detail to me along the way, including what to expect now and for future appointments. 100% recommend!

I came here after 2 years of not seeing anyone for my dental needs, I had what I thought was a rotten toothache and found out I had wisdom teeth growing in. The staff made sure to let me know my options and made me feel comfortable, and made an environment that typically has me quite fearful, a place of welcome; and I was able to efficiently get what I needed taken care of. Will be coming back and bringing my daughter here from now on :) truly a wonderful office, from check in to check out

Very great office. I’d felt sort of swindled by some competing dentist offices in the area, so I was a bit hesitant about where to go next. Then when I met the staff here, I realized I found my forever dentists office. Everyone from the front desk to the dentist to the hygienists and ortho are such caring people. I’ve gotten fillings, cleanings, wisdom teeth removal (from their Sparks office), and am halfway through my braces treatment with them. I really feel like I’m on the way to having perfect dental health and have them to thank for guiding me along the way. Can’t recommend them enough. I’ve been a patient since ~March 2021 FWIW

Best dentist I have ever been too!, I have anxiety when it comes to dental work, but Dr. Kevin Lin and his staff are amazing!, they make me feel at ease and they are some of the nicest people you'll ever meet, thank you Gentle Dental for helping me smile again without pain <3

Kevin and the staff at Gentle Dental are amazing! They are a professional and up beat clinic, putting the clients needs first. I’m glad I made them my primary dentist!

Unfortunately the extremely poor experience was due to lack of/poor communication and poor customer service. LACK OF INFORMED CONSENT.

I scheduled the appointment in person a few weeks beforehand. I verbalized the specific reason why I was scheduling my son for an exam and I was happy to see they had a "New Patient Exam Fee $50." 4 days before the scheduled appointment I received a phone call that they needed to reschedule to the following day. No big deal. However, during that phone call the receptionist exemplified poor scheduling communication, and disregarded what I verbalized to her- once again clarifying the purpose for the exam. I didn't discover her error until the damage was already done immediately following the dental appointment.

Here is where the real issues took place: After completing the required paperwork, the dental assistant came to the lobby to get my son for his x- rays. She said, "I'm going to take his x- Rays and will be right back to get you. "
After about 20min, I began to wonder why xrays would take so long, and was beginning to get a bit anxious. MIND YOU, THIS WAS MY SON'S FIRST DENTAL APPOINTMENT EVER.
Long story short, they completed the entire exam, without coming to get me so that I could be in the room. Because they failed to get me, they performed an entire dental cleaning - APPLIED FLOURIDE - all against my knowledge and without my written or verbal consent.
I was outraged.

Following my apparent displeasure which I expressed in front of both receptionists and whom I believe managed the office, the proceeded to charge me for services that I did not wish to be done to my son. No apologies or offering to dismiss the extra and unexpected charges.

Poor customer service and most importantly lack of informed consent.

***review edited to add-in a positive note, which is that the actual dentist seemed great and did fix my son's tooth. ***

I’ve gone to Gentle Dental NW Reno three times, x-rays & cleaning, crown replacement and for a cracked filling. All three occasions they were able to get me in within a few days, a couple times they called me and said that they could even fit me early if I wanted. I’ve never had that kind of experience with any dentist.
Dr. Lin is simply the best dentist! He’s personable, professional, answers all your questions in great detail makes you feel comfortable an at ease, most importantly PAINLESS.
He and the staff just Rock.
The Gentle Dental staff are all very responsive, friendly and knowledgeable. They supply you with a through breakdown of the treatment procedures, which give a breakdown of what your insurance covers and what your portion is. The facility is clean, bright and comfortable.

I HAD TO MAKE 9 TRIPS TO THE NORTHWEST CLINIC BEFORE THEY DECIDED THAT THEY COULD NOT MAKE A SUITABLE DENTURE. DR. KEVIN LIN APOLOGIZED AND PROMISED A FULL REFUND IN 2-4 WEEKS WHICH IS NOW GOIING ON 5 WEEKS AND ALL THAT ROUAL THE OFFICE MANAGER CAN SAY IS THERE IS NOTHING HE CAN DO. NO HONOR IN THIS COMPANY AND THEIR WORK IS SHODDY. IF YOU HAVE ANOTHER CHOICE TRY THEM. THE NAME IS DECEIVING. THE ONLY THING GENTLE IS HOW THEY GET THE MONEY OUT OF YOUR ACCOUNT. LOOKS LIKE SMALL CLAIMS COURT IF I WANT MY MONEY BACK.