Gentle Dental Reno NorthWest

There are so many good things to say about this team. Dr Kevin Lin was attentive and very thorough. He patiently answered my questions, which made me feel confident about proceeding with the root canal. Delme, medical assistant to Dr. Kim shaped a beautiful temporary crown for me. Maribelle, Raul and the entire staff clearly value the work they do, and that confidence can be felt. Thank you again Dr. Kim. It's has only been a couple of hours since the procedure and my discomfort is minimal.

Yesterday I had the best dental experience in all the 76 years I’ve had in this (or any other) planet.

The first indication that this was going to be a good experience was the way the dentist introduced himself, “I’m Kevin Lin.” One long been put off by medical professionals introducing themselves as “Dr. X” and addressing me by my first name. This is a carryover of my German mother’s attitude which has become mine. With this dentist’s introduction, I felt a sense of ease.

This was followed by the gentle and proficient exam. I’ve had oral exams during which the depth of my gums are measured.
This has been usually done by an assistant and is time consuming and uncomfortable.
Dr. Lin (and yes I’m aware that I’m using his professional title) was did this extraordinarily quickly and painlessly.
He also explained a dental issue that I hadn’t realized needed explanation. The depth of my gums, the depth relative to the teeth, now, in many cases, receives a score of 4 indicating that they have receded when the scores were 2s and 4s. I thought this was because of my failure to do outstanding hygiene despite my using a water pick and brushing twice a day. Dr. Lin said that the recession is age related, just as other bone issues one develops as the years accumulate.

After the exam, I had my teeth cleaned by the hygienist, Adam. I’ve been fortunate to have had excellent gentle hygienists in the past. Adams was more gentle and efficient.

The woman who did the X-rays before the exam, Tia, was welcoming and competent, also patient. It was an excellent beginning to the exam.

Finally, the administrative staff made sure that the paperwork was correctly and completely done. This included checking what my dental insurance would cover, something good to know before rather than afterwards I don’t remember all of their names except for one: Raul was thorough in making sure that what needed to be done (by me) was correctly. I appreciate his consciousness in doing his job

This is a longer write up than I usually do. This is because my experience at Gentle Dental was so excellent. Going to the dentist is not my favorite thing to do, but my experience at this dental office makes it a pleasant chore.

Dr. Lin and the staff at Gentle Dental Reno Northwest are amazing! I had avoided going to the dentist for years out of fear from past experience and the moment I called Dr. Lin’s office that all changed. The office staff as well as the assistants were knowledgeable and incredibly kind. Dr. Lin was very patient and explained the treatment as he went making me feel extremely prepared and comfortable. Dr. Lin and the staff answered all my questions and made me feel like I had great options in care, regardless of my finances. They turned a really stressful situation into something manageable. I ultimately walked away feeling like they have my best interest at heart. Thank you so much Gentle Dental Reno Northwest!

I went to Gentle Dental for severe tooth pain, Dr. Lynn and his staff were amazing. Everyone was kind, caring and gracious. Dr. Lynn has a great bedside manner which took away all of my anxiety. The dental assistant who started the process was kind and efficient (sorry I have forgotten her name). X-rays were quick and not to uncomfortable. Raul, the office manager took care of everything, from insurance to booking my referral. Can't say enough great things about Gentle Dental. Thank you and your staff Dr. Lynn.

Had a dental emergency that needed to be handled and was able to get in to Gentle Dental within a day of requesting an appointment online. My insurance is incredibly limited and although not accepted at Gentle Dental, I was not turned away but instead able to sign up for their in house discount plan. I was so relieved to be contacted so quickly and have people very willing and able to help me. I went in for a chipped tooth, found out I needed a crown and a filling. Despite being somewhat surprised about needing both procedures, the dentist and other staff were able to take care of it the same day as my initial appointment and were exceedingly respectful, knowledgeable and efficient. They are very patient centered and listen to you and treat you great. The front desk staff was outstanding too. Thank you Gentle Dental!!

Dr. Linn and the staff at Gentle Dental are great. They are friendly, knowledgeable, and professional. Most of us don’t enjoy going to the dentist but they make it as painless as possible.

If you're afraid of dentists or had bad experiences with dentists telling you that you need something done when you didn't, then I definitely recommend you go here. I had a great experience. Raul heads up the front desk and is such a gem, and Dr. Lin was super friendly, has a calming presence, and is transparent about everything. I didn't catch the woman's name who did my x-rays, but she was awesome too. I've never said I had a great time at the dentist before now lol.

English is a second language for my mom and they took advantage of her situation. SHAME ON YOU. She has insurance that covers every 6 months and they deliberately schedule her cleaning every 3 months without authorization and charges her over $200 for each visit for regular cleaning. When asked about how the charges are billed accurately, the front desk receptionist is very hostile and verbally gives her the run around with invalidated & unexplainable charges. I'm sure they do this if you have a slight accent. The dentist doesn't even see her for any of the cleanings or follow up. Fed up, I'm moving her to Dr. Platt who is my dentist in the same area. It's absolutely abhorrent to have dental offices with staff that simply view patients as walking dollar signs, over bill insurance for lack of service & without regards to ethics or integrity. AVOID!

Dr. Lin is the best dentist we've ever had. He explains everything, answers all questions, doesn't make you feel rushed and has the best bedside manner. We love him! The staff here is amazing as well. They put me at ease despite my anxiety.

I suffer from having a high gag reflex, which made visiting the dentist something I hated. I recently broke a tooth and dreaded the thought of getting a repair. Gentle Dental was very considerate and patient with me and my gag reflex, making the experience very nice. The staff is always very polite be it on the phone or in person, and have changed my thoughts on dental visits.
Thank you Gentle Dental