East Charlotte Dental

Staff and members were very nice and kind. Loved it :)

Unfortunately, we did not see the review from another parent further down the thread before we took our 1-year-old and 2-year-old for their first visits to the dentist. We arrived on time and ready to introduce them to the process and provide a positive first experience for them.

When it was time for them to go back, an assistant came out and asked, "Do you have any questions about the baby?" and reached to take her. When I stood up to carry her back to the back, and my partner took our other child's hand to walk back, the lady informed us that they do not allow parents of small children to accompany them. At first, we thought surely she meant that only one parent could go. But no, they wanted to take two babies to the back alone. The assistant said they should have informed us of the policy before we arrived.

This is not a common or safe practice for a medical establishment to follow, and we chose to leave immediately. The other adults in the waiting room were shocked to hear the policy, as well, because of how young our children are. For us to have let them go back alone would have been neglect on our part and is certainly negligent on the practice's part.

I do not recommend this practice, and I strongly suggest that parents seek out a different provider and avoid this one.

Me and my son are grateful for Dr Byrd she’s great!! My son has special needs and that didn’t stop her most providers won’t even care for my son. She’s the best dentist I have seen in a long time!! Please give her a try you want regret it!!

I was told by another dentists that I needed a root canal. So I came here for a second opinion. Boy am I glad that I did. Not only did I not need a root canal but their prices are lower if and when I do.

Let me start by saying this is the most unprofessional, bootleg, rant down dentist in Charlotte if you wanna become a dentist but don’t wanna go to school come here . They might as well take walk ins because you going to be sitting and waiting even if you make a appointment I had a appointment a day ago at 9 am and I didn’t leave until 11am . Their so unorganized always running around like chickens with they heads cut off doing absolutely nothing . Their just unprofessional and this was my last time coming to this quack dentist !

I have been coming to this dentist office for 10 years. I really like this office because I was unable to go in the back with my 7 year old child and or talk to the doctor who was to be taking care of her. The assistant was very nice that I spoke to but the doctor never came to talked to me. I love the staff and never had an issue. My daughter is 7 years old and is scared when it comes to going with strangers! I drove across town to get there and was told due to Covid -19 I was not allow back with my daughter. I left, because I was uncomfortable leaving my child in hands that I never meet or spoken to.. I just had to cancel her cleaning appointment today, because they still aren't letting parents back with young children. One parent should not be a issue in order to watch their child. This is my child that I'm suppose to hand over to strangers that I don't have a relationship with, and be okay with!! If It was a regulars doctor she seen I would understand but I never know who is working on her. Please address this common sense issue and allow one parent wit their child. Thanks!

Dr. Byrd is the best with my children. She is always pleasant and professional. She is personable and always comes out to talk with me at the end of their treatment. The hygienist are wonderful as well. They always ask if I have any questions or concerns at the beginning of the appointment. My reason for 4 out of 5 stars is the office staff. I feel like it is always an issue with paper work when I come. Also with it being COVID times I think it is more efficient to take temperatures when patients first arrive instead of waiting 15 minutes after they come into the office. Also if they are allowing 1 parent to stay in the waiting area they should take the parent’s temperature as well. Other than that this is a great place for dental treatment. I highly recommend
Dr. Byrd.

I originally came in for the free whitening. That was 5 years also. I wouldn’t think of going anywhere else.

Super friendly staff. Minimal waiting times. So far so good, I must say.

I went to the dentist for a couple of feelings and the dentist extracted 2 of my bad teeth. He performed a marvelous job. No pain at all. I'm recommending East Charlotte Dental to all that experience mouth problems. Great atmosphere and courteous people. Thanks, East Charlotte Dental. Job well done.