Friendly Dental of Group of Charlotte-Whitehall

Made me wait for 2 hours inspite of having an appointment. The dentist was a lady and she was dam rude. Not letting me speak my issues. Literally told me “speak only if you’re asked to” .no medicines prescribed for my treatment. All about making money. This is so inhuman. Why is US health care all about money. The charge is already so high and on top of that the doctor is suggesting uneccesary treatments

I don’t normally write reviews and I especially don’t write negative reviews because I believe in giving people and the establishments they manage the grace and understanding that we all have an “off day”.

But, I think that my experience here is something others need to know about so that they can make an informed decision before deciding to have a procedure done here.

This is my only experience with Friendly Dental of Whitehall so I can not say for certain that this is how they normally operate but can say that I will NEVER be back.

I came in on Wednesday of last week to address a toothache I was having. They let me know that I had a cavity that needed a filling and also needed to have one of my wisdom teeth removed because it cracked as it grew in. They gave me antibiotics to help deal with the infection and Motrin to deal with the pain until Thursday (yesterday) of the following week so that could remove it. I was in so much pain that on Friday of week before my procedures I called and asked them to draw up a doctors note excusing me from class and work.

When Thursday came around I had two different dentists, one for the cavity & one for the extraction. Unfortunately I don’t remember their names and didn’t think to get that information because I was in excruciating pain by the time I left.

The dentist who did my cavity did not numb me properly. I understand that happens but when I raised my left arm like she told me to if I felt pain, she dismissed me as having felt the vibrations of the tool and that, that was normal. It WAS NOT normal.

By the time the second dentist got to me I was visibly shaking. I was already in pain when I got there and now I was in more pain. The dentist removing my wisdom tooth was much more attentive and even asked me several times if I was ok because it was clear I was not. I didn’t make a fuss though because again I was in pain and just wanted it to be over so I did my best to sit there while she removed my cracked wisdom tooth.

After all was done I went into the lobby were my sister was. She immediately seen I wasn’t ok and asked me what was wrong because again it was clear I was NOT OK. I started typing to her on my phone because I had gauze in my mouth and couldn’t speak. She asked to speak to the dentist for clarity and better take home instructions because I was clearly not ok to go home.

Neither dentist was willing to come out and speak to me or my sister. Instead they sent out an office lady who didn’t have the eduction or knowledge to help.
I am so disappointed in the willful negligence from the first dentist who filled my cavity and did not listen when I told her I could feel what was happening.
And I am so disturbed at the way both dentists refused to come talk to us afterwards. Instead I was told by the lady that my pain would fade. My pain didn’t fade. I spent last night shaking and with a fever. Now I have another dentist appointment with another dentist to make sure everything is ok because my pain should have gone away. I know that I would feel some pain because I had a wisdom tooth removed but I don’t think my pain is normal. I was looking forward to finally being out of pain after a week with a toothache and instead I am in more pain.

One of the best dental clinics I have been so far. Starting with the staff in the front they are all so friendly and made me feel very welcome. I met Ruben and he was very nice and explain everything in details and was so welcoming as well and when I got to meet Dr. La penna she was super nice and and made me feel very comfortable she was very gentle and because of my experience I will recommend them 100% they are all very professional and they are also bilingual which is a plus for me.

My visit at Friendly Dental was great. The office was clean and staff was welcoming, especially Lupe. She was super friendly and very accommodating. Thanks Lupe! :)

Had a good experience with friendly dental , great service!

Great customer service. I give them 5 stars.

The staff was great the professionalism and friendliness of the whole team is outstanding. The best dental care I have ever experienced!

😞👎🏽👎🏽👎🏽They did not allow me to select a 0 star so 1 it is! They are so RUDE and unprofessional! The lady asked me for my birth date, my name and other info atleast 5 times. They sent a text for me to schedule an appointment, I called but they didn't have available appointments for months out. Then when I finally have an appointment, when I get there they said they couldn't see me because they didn't accept my insurance (Delta Dental HMO). I asked why didn't they call me before my appointment, the female says "I called you like 10 minutes ago and left a voicemail." First, why didn't you check my insurance like regular professionals before I got there?! Then waste my time filling out a chart to say you don't accept! I gave them multiple chances because I lived close by, but this last incident was it🙅🏽‍♀️ I recommend Harlow Dental at Steele Creek. Extremely Friendly and Professional with an office filled with diversity and knowledgeable staff.

I'm Elizabeth Royster Garvin. My daughter and I go here and it's an awesome visit EVERY TIME.
I live 45mins away and it's worth the drive.
I would recommend Friendly Dental to everyone!
From the Orthodontist team to the Receptionist, Maria DEFINITELY, is very friendly and helpful!
Maria is always patient with me. She took her time and explained EVERYTHING. She didn't move forward until she knew I understood.
The restroom and waiting area was very clean also.
The wait is never long for me. It’s a wonderful experience every time I arrive!!

Had a great experience at friendly dental. The staff is very helpful, the receptionists were very professional and answered all my concerns. 10/10 would recommend