Friendly Dental of Group of Charlotte-Whitehall

I love this location. I never have to wait long.

My granddaughter and I arrived at the office a little early but only had to wait for about 5 minutes. The staff was courteous, considerate and knowledgeable. The Assistant performed her duties and the Dentist came in right after her cleaning was complete. The Dentist cleaned the tartar from her teeth and gave us tips and things that she needed to improve upon. The entire staff was great, there was no wait time and I was very pleased with their performance

the worst experience in mid-October I had my first appointment they took xrays normally and according to that there were no cavities. that I only needed a crown which I paid 500 dollars, because of that crown my dental retainers did not help me which my teeth began to separate, so I made an appointment for an orthodontist which is for January and they call me and tell me they have to clean my teeth. perfect which I go the same day that they were going to make me braces, because during that cleaning they take out xrays again in a period of 2 months and now they tell me that I have cavities. Why they didn't tell me that the first day instead of going out with the crown I would have made my fillings and now they want to charge me $200 dollars. and his answer was that it was a different doctor who treated me today

My kids absolutely love, love, love Dr. Pilar!

I didn't like the waiting time here. I had to wait for more than an hour and a half for a simple check up. But I did like the services and the way i was treated by my dentist. I would rate it a 4 star had they not made me wait for such a long time.

Update2: My second visit here was much faster than the previous one. I did my filling this time and it was all smooth.

Update3: This place is a scam! Please stay away from it. I went here after having done my filling, I have a swollen gum right at the tooth where the filling was done. Now the dentist is saying that i need to do a root canal this time because that gum is infected. Now they are planning to charge me 950$ because all my insurance amount is capped. So that was the plan. Do all the unnecessary treatment first and then do the right treatment. What a way to loot people!

I had an appointment on last week Wednesday at 11:30 am where I went in for a cleaning however upon them doing an X-Ray, they discovered I needed more work. The lady who completed my X-Ray did not speak during this process which was weird. The doctor who came in to see me spoke & was friendly and provided more information. After this I still wanted my cleaning however, they could not do so due to the hygienist being out on lunch. They told me I could return later that day for my cleaning but I don't understand how that made any sense. After that they gave me a referral for some oral surgery I needed.

I went to the the referred doctor and forgot my slip due to me trying to make it on time however I let the lady at the front desk know and she said I could call the doctor & they would be able to send the referral over. I did this 15 mins prior to my appointment. The assistant a Friendly Dental Group told lies for 30 mins about how she was looking for it but couldn't find it because it was not in my file. I'm confused as to how & why a referral sheet isn't in my file. She also stated the person who re-writes the file is out to lunch so in turn I could not see the referred doctor without it & it was way past my scheduled time and would need to pay to schedule another consultation appointment. Granted I left the slip on accident but the doctors are supposed to have everything in order pertaining to the patient when needed. My thing is what if I had a life changing event that caused me not to have the slip i.e. a fire, car accident, etc. then what would be the situation then? I will not be returning here or to the referred doctor office for any services again.

had a good visit from the second i came in to when i left i felt that i was in good hands, Lupe at the front desk had helped me out and answer all the questions i had SUPER friendly and amazing… You will be in good hands here !!!

Staff is very pleasant. Front desk ladies Sally and Maria are very friendly and make you feel comfortable. One of the best dentist offices I’ve been to. 👍🏻 Will definitely recommend 100%

I had my wisdom tooth extracted today. I have been in awful pain the IB profen given did little for the pain I’ve been in the massive pain and in the emergency room bc they refuse to fill anything stronger. Fact I have no drug dependency or any reason for this office to leave me in pain. Good thing for the emergency room, where they felt it was ridiculous to have to end up during Covid-19 for a simple script

I paid this Dental office over $1200 for a crown to be told it would never come a loose did speak with Beth with human resources she was very helpful but still nothing done about the crown the Dentist that did it went to see her at the Harrisburg office she was very short and rude, funny how she telling me all the things I needed to do so the crown wouldn't come