Friendly Dental of Group of Charlotte-Whitehall

Dental procedures were fine, staff seemed to know what they were doing, but veeeerrry slow. I had a 9 am appt.(they open at 9) and did not start my appt. until 9:25. Even then, the dentist and assistant were joking around and talking with other employees who were strolling around and making their way into work. I finally completed my appt about 10:30 (appt. consisted of x rays and a cleaning) - at my other dentist this would take no more than 30 min.

Happy with the actual service - not with the professionalism of the staff, especially when I have to take time off of work to come for an appt. and they waste my time.

I will return as my old dentist is not open on days that work for me and this location is closer as well.

Updated: 2nd visit went much better, in and out with 2 cavities filled in less time then it took for my cleaning. Was taken back at 9am (my appt. time) but then had to wait about 15 min while they got set up - it seems like everyone working there shows up at 9am so you have to wait for them to open the office and prepare. Otherwise a great appt.

I had an appointment scheduled for a simple yearly cleaning. I had no pain, no sensitivity and no issues. I left with pain and a poor outlook on this practice.

The dentist I saw informs me, I have 4 cavities, one is very large but they expect it will be just a filling. All my wisdom teeth need to be removed. I was told oh wow you should have sensitivity with a cavity this big and close to the nerve. Even blowing air on it and I felt absolutely nothing. I was showed xrays as well and personally could not make out the other cavities they were talking about.

They said there wasnt space for my wisdom teeth when I've been recommended by another dentist to leave them alone since they were coming in fine and especially if they weren't bothering me.

Once the dentist left, someone gave me a consultation and skipping right over the filling they mentioned and went straight to root canal and a porcelain crown. Even saying they wont know which itll be until they're drilling in my mouth and cant fill it again if they do so I'll be forced into a root canal and $990 crown. Mentioning that I could have fillings taken care of that day and the man who comes to do extractions will be there the next day. So essentially, they wanted me to have about 5 things done all within the same week. Even I know you shouldnt take wisdom teeth out if they are not causing any issues.

That's a crazy amount of dental work let alone needing ample time to recover. They even didnt follow up with giving me a proper referral (like I was told I should have gotten) and urged me to schedule to have my wisdom teeth removed the next day or the day after without even talking to a specialist about what I should have done.

You have to be extremely careful when you get that much work done as you may end up worse off with more complications let alone in such a short amount of time.

My cleaning however was fine and the woman who did it was very friendly. The one obligatory star is for her and her assistance.

I dont however think I'll be returning. I personally felt like a walking money sign. As of now I'll be looking into a second opinion especially after reading reviews of people who have had the same issues I did.

Hygienist was rude to me and her staff, she did not do the work on my treatment plan that was requested and I’ve had several bad experiences here. The front desk staff was great but the dentist was not good.

I had good experience at Friendly Dental of Group of Charlotte Whitehall. They was so friendly and nice. They explained everything fine.

I see a lot of good reviews here and I'm trying to figure out what im missing.
I was at this location about 3 years ago for myself and it was just ok.. nothing special.
But this time it was for my child and all I can say is that their schedule management is a mess ...
First time the wait was over 2 hours.
We gave them a chance to go one more time
2nd time waited 30 minutes and asked how much longer is the wait and was told at least 30 more minutes....
At that point I decided to walk out and won't be going there anymore.
Maybe this location should change their name to "NOT SO FRIENDLY DENTAL"

I know Friendly Dental is well known for their good costumer service. Their professionals are ver reliable and provides a feeling of trust to their clients. Carlos Renato Bolaños is a dental assistant who is always very kind, nice and very skillful to perform his duties. I really feel comfortable having these type of professionals taking care of my dental health.

I had a great time during my dentist visit, Eva Citilan is the best dental assistant I have ever met. She explained my dental situation and made sure I understood everything. She is so friendly and always smiling.

From start to finish this was a great experience for my kids. They made my children comfortable listened to all my concerns and handled my kids with tender loving care. Dr.Pilar is awesome!!! I def recommend to anyone

Great dental office ! we had an emergency issue and they were able to take us right in, the dentist was very caring and the staff was great. Gloria and Susan ( I think that's their names) at the front desk were super fast in getting me in. if you have an emergency or just need some great dental care this is the place!

The first couple of visits with this place were ok. But today My Son and I experience the worst experience. My son had an appointment today at 10:30a.m we weren't seenuntil 12p.m. When I went to the desk to ask about our appointment. The elderly receptionist never acknowledged me. Once in back we waited for an additional hour to be told we couldnt be seen. They said there was not enough time. They told me that I would have to reschedule when i had already had an appt. to give my son a crown. she told me not to feed him 2hrs before arriving well i did that. They didn't even know why he was there and didn't even see him in the system. When at checkout she asked if I wanted to make an appt in about two weeks. THIS LOCATION IS HIGHLY UNORGANIZED. I believe they are abusing the system just to bill. DON'T GO HERE!!!