Friendly Dental of Group of Charlotte-Whitehall

Amazing team! They went out of their way to take care of me & my needs. The staff was very friendly and accommodating. I will definitely be back. Thank you

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2019 Update
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This location has provided continuously that they cannot handle the simplest of tasks or handle anything with care. I asked this office to provide me with a quote after updating my insurance as my company switched providers. Well, on Monday they said they would call back on Tuesday. It is now Wednesday at 4pm and there was no call back. I called and was placed on hold.

I do not have time for this! Enough is enough! This takes all of 5 minutes to do.

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2018 Update
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I was informed by my insurance company that this office billed them for more services than what was provided. After calling, they advised it was an accident and to come in and receive the services I never received.

Again, this ties with my overall complaint that it seems likes money is the only thing that matters not honest diagnosis or care of patients.

I did get a second opinion and most of the recommended work was not necessary.

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Original
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I called this location and asked if the exam and cleaning could all be done in the same day, they said yes it could. My appointment was at 12pm. Well, when I got there, got signed in, the assistant told me everyone goes to lunch at 1pm and that I would likely need to come back after lunch. I informed her, I was not interested that I had other things planned for the remainder of the day.

I did proceed with the exam and after being seen by the dentist. He informs me, I have 6 cavities, 1 filling that has a cavity (again), need 1 crown (or potentially root canal if no action is taken soon) and all of my wisdom teeth need to be removed since they have not grown in. Mind you, I went in for a cleaning and no pain/irritation/sensitivity. They did write a prescription for Prevident 5000 as well (with 3 refills) which basically prevents cavities and further decay.

They said there were no problems with my Wisdom Teeth but since I'm 24, I should get them all pulled to avoid dealing with dental issues when I'm 40. They couldn't decide if it was something they were comfortable doing or if they wanted to refer me to a specialist. They said they don't have all the necessary equipment but they would be willing to do it there for a lower cost.

Then once the dentist left, someone gave me a consultation and skipped right over the crown they mentioned and went straight for root canal. So essentially, they wanted me to have about 9 procedures at nearly $6,000 and insurance would pay about half.
No thank you!

They totally forgot about the dental cleaning that I actually came for! No thank you! It seems like an huge up-sell to me.

A) You should not take wisdom teeth out, if they are not causing any issues especially when it's not cost effective to do so.

B) First they were talking crown, then it became root canal with crown.

C) They were not honest about being able to do exam and cleaning in the same appointment.

D) The fact that they prescribed a toothpaste to prevent cavities and decay, leads me to believe that any dental issues I may have are still in there preventative stages. They also wrote the prescription before going over recommended procedures.

I wasn't sold on the X-Rays and asked to see, they showed me but they failed to visually convince me of a problem which is a sign that the concerns may have been inflated to sell services.

This is an alarming amount of dental work, especially seeing that none of it is urgent. They pressured me into agreeing, scheduling future appointments and even suggested I change my insurance plan to a higher maximum (which only increases how much insurance will pay per calendar year, not how much it will pay per visit/procedure).

You have to be extremely careful when you get that much work done as you may end up worse off after it's all done.

I will admit, I do believe I made the mistake of telling them I haven't been to the dentist in awhile but my teeth have never bothered me and I have been complimented many times on my teeth. It may have been similar to visiting a car dealership and telling them, you don't know anything about cars.

My first time going to this dentist office and I had a great experience. Staff is very friendly made you feel welcomed. Great doctors great staff. Very clean office would definitely be going back

My experience was just like the rest of the reviews, it sucked. I had a 10 am appointment and I got there 15 minutes early. You know when I finally got called back? At 11 am! As a new patient I expected an exam and a cleaning. Nope, I got an exam pointing out 2 of my cavities that would cost hundreds of dollars to fix, although I have insurance. I did not agree to that, but still expected a cleaning. I was told I then had to make an appointment for my cleaning because the dentist AND the hygienist were busy. The dentist wasn't too busy for my fill ins though! A total waste of my time. Avoid this place, its not worth it! I give it 1 star only because I have to.

I just moved here a year ago and was looking for a dentist I can trust again. They explained to me everything I needed to know and was very caring and polite and professional. They even had a trick for me to stop gagging when I take xrays. The areas were clean and organized. I will be back.

Love this place! ---CARLOS is the BEST! We only go if Carlos is there as he is always caring, compassionate and very profesional. He treats everyone with respect and always goes above and beyond. It is people like him that makes us want to come back! We are so thankful for Carlos and Friendly Dental.

They were very friendly and patient with my 7yr old. She enjoys her visits every time she comes. Great experience every time, all of our family has started to come for their treatments as well.

My wife got a few fillings done and she has pain in her teeth. She’s never felt pain or so much sensitivity AFTER getting them done. They had her waiting over an hour AFTER they numb her mouth. The entire staff was rude! She will be filing a complaint if they do not recheck her fillings and asses her properly! I don’t recommended them!!

Best dental experience I 100% recommend to come here.

Let me start by saying: I have NEVER had an appointment with a dentist where I didn't see the actual dentist! I went to Friendly Dental of Whitehall for a standard cleaning - and left out without one. Upon going into the office I was quickly taken back to get xrays - only to wait in the chair for 45 minutes before actually being seen by the hygienist. Upon meeting the FIRST hygienist she tells me that I may need a deep cleaning. Which I was fine with - until another 30 minutes go by and another hygienist comes in to measure my gums and tell me that my gum are fine and they look great etc. Which leads me to believe that I never needed a deep clean to begin with and that Friendly Dental - Whitehall is trying to take me for a fool. Another 15-20 minutes later the receptionist comes over to tell me about a treatment plan - it was then that I find out I need a filling when the FIRST hygienist told me that I did not have any cavities or need any additional work except the "deep cleaning." - I was too angry to argue and I had already been there for 2+ hours. The receptionist also informs me that I cannot have a cleaning until I get the filling and then proceeded to tell me that they have to "assess" what kind of cleaning I needed. I am betting they will make a mess out of the insurance claims and I fully intend to call them once that billing statement arrives. This place is a joke and I am betting half of the reviews left are false. This place is dirty as well and looking at some of the equipment - I am glad I did not get a cleaning here and will be taking my business elsewhere. Please don't try to apologize and say sorry for the way I feel or my exprience etc. because it is clear that Friendly Dental - Whitehall is taking many customers for a ride and upping the bill for profit in any way they know how and that is wrong!