Modern Family Dental Care - Northlake

First visit here. Only thing that I'm totally disgusted with is my dental insurance. This country really needs to do something about the dental coverage it's does not cove nearlyr enough. The receptionist, dental assist Amber, and Dr. Rogers were really thorough and great. I have to come back for more procedures, so I shall return soon.

The are professional, caring. They made me special.Dr Roger's is great. He wants things to right.
His staff is caring and professional.

Dr Roger's takes such pride in his work.

He has a great staff, Morgan will greet you with a smile, and Samny will assist with your payment and rest of the staff as well who works closely with Dr Roger's. ( Jaela )

Look no further call them today@
Ms. Crippen

Very quick, convenient, and professional. I'm happy to say my experience was much better than I had expected when it comes to pulling wisdom teeth. I got an appointment right away and was seen promptly. The team as a whole worked quickly and painlessly to get me in and out of there in no time at all. I'm looking forward to my next visit, thank you!

I do NOT recommend this dentist. Their #1 focus is getting as much money as they can from you. I went for a cleaning and they told me I had five fillings that needed to be done. I have never needed a filling before ever! They said they were going to come up with a "payment plan" for all the work I needed on my teeth. They came back 20 min later and said that the "payment plan" took too long to come up with and the next patient was already there so they didn't have time to clean my teeth. BUT, they still had time to do my fillings (???). They scheduled me another appointment for a "gingivitis" cleaning. They called me two days before to tell me they had actually overbooked that day and needed to reschedule me after I had already taken off work! I work as a nurse and can't just take off random days. I asked if I could just have a regular cleaning instead so I could still have that same day for my appointment, and they said I was only allowed to have the gingivitis cleaning since that's what was recommended. which OF COURSE is not covered by insurance and costs extra money. It was an unpleasant experience and seems as though they just want the most money they can get.

Modern family dental care on Mt. Holly Huntersville rd staff is the best. I went for my 6 month cleaning today and honestly I got such a warm welcome with smiles and laughter. Im definitely a forever customer.

This office is on point! Just got back from my first visit with them, and can't say enough about the experience. I was greeted by Cheryl as soon as I walked in, and my time in the waiting room was under 5 minutes. Meka did my cleaning. She was very gentle and she explained every step before proceeding. She checked several times to make sure I was comfortable, which I appreciate. Dr Rogers did the exam, and he answered my questions without making me feel rushed..(and he's not difficult to look at, if you know what I mean...)
Overall a very positive visit, highly recommended!

Update 3-8-21

This review has been downgraded from 2 stars to 1. At this point I'm going to escalate this to higher management. I scheduled an appointment today because I was experiencing severe pain since Saturday, which I expected to be "dry socket." Once the aforementioned male dentist Pernell Rogers entered the room I explained to him the pain I was feeling and told him what I suspected to be the cause. He told me that it wasn't dry socket. I then explained to him that I felt like there might still have been traces of the tooth and even let him know that I had coughed up a piece of a fragment. Pernell Rogers then got very defensive and rudely told me since I did not trust his judgment that I could go somewhere else. I told him I never said that I didn't trust his judgment and he answered "Yes you did in your review." I told him that he has no right to bring up my review, because my review is my review. He then goes on to say that it wasn't his fault that my feelings got hurt and even begin physically touching me while he continued to make rude unprofessional remarks, telling me that I can go elsewhere. I'm going to escalate this matter because the unprofessional behavior that Pernell Rogers displayed was beyond unacceptable. As he leaves the room he then goes on to say "Go ahead and write another review and make it a good one."

If you value a good dental care experience and professionalism, save yourself a trip here. I'll be cancelling that future cleaning.
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3/3/21

First off I made an appointment to have a tooth extracted at the Northlake facility and when I showed up I was put off until the next day. This isn't the first time the male dentist has done this and it is very inconvenient considering this was my only available day off until the weekend. Secondly, I was told by said dentist in a very condescending fashion "I know you're young and all, but you need to take care of your teeth. You can't only make appointments here when a tooth is giving you pain, you need to come here for regular cleanings."

I have not had a cleaning in so long because I lacked the insurance. It's very rude to speak on something like that when you don't even know the patients personal situation. Very unprofessional. I brush my teeth twice a day, sometimes 3. I take very good care of my teeth. I just recently acquired dental insurance with a new job that will allow me to get scheduled cleanings. I would have told him off, but since he's going to be digging around in my mouth, I let it slide. After this tooth is extracted I will be scheduling my cleanings with a more professional dental care facility.

Update: 3/5/21: After returning for the procedure, the extraction was performed and the tooth was removed. My only gripe is that before the extraction was performed the male dentist felt the need to tell me that he received my previous review and rather than offering an apology, he simply tried to explain himself and justify his words. The moment was very awkward and uncomfortable, because if you're are going to confront a patient about a review they wrote, then why not apologize? Also note that after the extraction was over, as I passed by him while leaving, I gave him a word of thanks for his help, to which he did not respond and just stared at me with this unpleasant expression (as if he was still upset from the review). Again, very unprofessional. I would also like to note that the female dentist/dental assistant was very kind and her positive interaction was able to balance out his negativity.

The morning after the extraction: I have a few pieces of the extracted tooth still floating around in my mouth (not sure if that's normal) and only realized what it was when I almost swallowed it. After taking the piece out of my mouth to see what it was, I was able to confirm it was a sharp chip of the tooth about the size of a tiny food crumb. I don't recall any mention of possible remaining pieces that I would need to take out.

I’m very nervous going to the dentist and it was a great experience. Everyone put me at ease. They were super nice and understanding of my anxiousness. All my concerns were addressed. They are following COVID regulations and I really appreciated it. Looking forward to going back! Wait...did I just say that?? Yes! I did!!

I cannot stress how disappointed I am with the Northlake location. My five children and I have been going to this location for the last 2 years and have had nothing but great experiences. Meka is the best hygienist ever and Dr Rogers is great as well. My most recent experience was my scheduled cleaning for 12/31/19. I recieved 2 text messages for me to confirm my appointment time the weekend before which I confirmed. When I get to my appointment the office assistant tells me I don't have an appointment because the appointments that day are reserved for people with procedures. I explain that I have 2 confirmations on my phone. Then she goes on to say that she tried to call me the day before because she canceled my appointment because I owed $50. I was so irritated that I had taken time off of work and when I told her I would pay the$50 she said it was sent to a third party and I couldn't pay there. I cannot. Why would you cancel an appointment the day before and have someone take their time to come to an appointment and not see them?
I hope that $50 was worth losing business because we won't be back. I had her cancel all of the children's up coming appointments and she didn't even say two words about it. Very disappointed.
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For anyone reading these reviews, keep an open mind and understand your definition of an “experience” will be far different from mine.

I am writing this review after my second visit at Modern Family Dental Care because I truly wanted MFDC to define my experience(s). I came into the office with my sister-in-law, who was having a big procedure and I, for a cleaning and filling. To our surprise, Brittany and Kayla welcomed us by our names when we walked in. the staff were accommodating even on a busy Friday morning. Despite a short wait, they offered complimentary coffee and water.

Dental Hygienist, Meka was not only professional, but personable. Displaying her strong expertise in the field, carefully discussed the reason for my cleaning visit and completed the procedure with great personal care!

Dr. Rogers was personable, displayed his knowledge and completed my filling procedure.

The front desk presented my financial breakdown for future recommended procedures to be completed. Carefully assured me the difference of coverage from my insurance and any remains costs.

All in all, I’ve found a home at MFDC and appreciate the service. As the knowledge of the professional staff made me feel confident knowing they had my best interest at heart.