Aspen Dental

I had a comically bad experience with Aspen Dental.

I was a new patient and had called to schedule my first appointment and the woman (I think in a corporate office somewhere) said they had walk-ins available to get me in sooner. That was great, so I showed up a couple times when I was around the area and the office was completely closed during their working hours with no sign. I finally stopped by and was surprised to see the office was open. I walked in and talked to reception who told me they wouldn’t have a dentist associated with this location for another 3 weeks.

Okay… I then decided to just make an appointment for 3 weeks later but then a few days from my appointment time I was called by the office to reschedule without any reason. Just that the original time didn’t work and the earliest I could reschedule was 4 weeks out.

I then rescheduled my appointment for a month out, only to find out a day before my new appointment time (7am) that the office wasn’t even open that early. They had scheduled me for an appointment time that didn’t exist? I then had to reach out to them and point out this error. They told me I could reschedule another time but that wouldn’t be for an additional 5 weeks. I politely declined and the lack of attempt to convince me otherwise was very telling. I think they understood.

Not sure exactly sure what’s going on there but I don’t think I’ll continue trying to make an appointment.

I would leave a review about their dental service if I could have ever gotten an appointment. The unprofessionalism and disorganization became a joke between my girlfriend and I, both of whom were attempting to be seen by Aspen Dental.

I first scheduled my appointment online for 3 weeks out and was prompted that Aspen would reach out to confirm the time. No one called. So a week later I called the office and could not reach anyone. Tried again the next day. Then again the next day, and was finally told they did not have me anywhere in the books, so I scheduled an appointment another 3 weeks later (now 4 weeks from initial request).

Within 3 days of that appointment, after I had already made accommodations with my work for leave, I was texted that the appointment was cancelled (no reason given) and that I need to call to reschedule. So I called and no one was there...again...and again...and again. Mind you, it is hard to leave the desk to reach out during normal working hours. Finally I get someone and I am scheduled ANOTHER 4 weeks out (8 weeks by this point).

Finally my appointment is coming up, I had made accommodations with work again, and within 24 hours of the appointment I am texted AGAIN (not even a phone call as a courtesy) that the appointment was cancelled...for no given reason. Queue the headache reaching Aspen yet again to find out that the dentist had left for 2 weeks and they are booking out ANOTHER FOUR WEEKS (12 weeks at this point).

I voiced my frustration and was treated rudely by the front office, then promptly hung up on. Very few excuses can be given for the lack of courtesy, lack of consideration of others' time, and general impoliteness. It becomes particularly frustrating when Aspen has a "Commitment Letter" that you sign stating you will not cancel without giving 24 hours notice...then you are cancelled upon within 24 hours of your appointment. Needless to say, I found dental care elsewhere and it has been easy and painless since.

Although I have had some hiccups in the past with Aspen Dental (with schedules, not the dental work), the more I have come, the better each experience has been. My most recent experience was wonderful, particularly thanks to Ashley, the hygenist. She was so kind, bubbly, and filled with joy, it made my morning. She also was very informative and knowledgable, sharing her knowledge in a kind and easy going manner. Thank you Ashley and the ladies at the front desk!

Terrible experience! Called in because of some tooth pain. Was told on the phone that a cleaning, x-rays, check up would be scheduled for my first appointment. NOT TRUE. They did take x-rays which was extremely uncomfortable! Moved over to another Pano x-ray machine which "wasn't working right that day" took forever. Finally got into the dentist chair. Hygienist poked around and got the dentist. After 30 seconds of reviewing my x-rays I was being told that my Whole top row of teeth needed to be pulled and I had better start setting thousands of dollars aside! No real explanation or other options! So then sent to the front. Without a cleaning or any dental work done. Quoted me $3500 for 2 cleanings! Started to look over this enormous bill and I see a $132.00 toothbrush. I was only asked what kind of toothbrush I use. That's it! No recommendation or further talk about a toothbrush! Simply just put on the bill the toothbrush I ALREADY OWN! LOOK OUT PEOPLE THIS PLACE IS SO SKETCH! 10/10 WOULD NOT RECOMMEND! AND THE PLACE WAS DIRTY! COME ON!

I went in for an emergency appointment for tooth pain and all they did was take x-rays and give me a referral which is a month out. So much for an emergency appointment. Iv never had a dentist that will send you home without fixing tooth pain that keeps you up at night. Seems all they know how to do is basic fillings and cleaning.

My crown fell out. Aspen Dental to the rescue! They did a great job reshaping it and recementing back in place. Whew. What a relief. I recommend them.

CARING STAFF! KNOWLEDGEABLE EXPERIENCE TRUE TO THEIR WORD! Dr. ADHAIR, DENNIS AND MEGAN and The rest of the girls from desk to back you GUYS ROCK! Definitely a 10 STAR really reasonable too! Easy paper work and time management! Breeze!HARD WORKING DRS! LOVE THIS TEAM.
Went in with pain came out SMILING! No pain meds needed! Dr. Has Gentle Hands!

Aspen Dental was amazing, they got me the best possible deal for my dentures, as well as prompt satisfying service so I could have new dentures the next day. Aspen literally saved my face. Thank you sincerely Billy.

Super easy check in- quick to be seen by the hygienist. She got my teeth so nice and clean and it was a pleasant experience.

The staff is so friendly and kind! I told them how nervous I was with needles and the hygenist held my hand the entire time. She explained the procedure and showed me the tools ahead of time to ensure I was comfortable. I appreciate the care that was taken and the quick scheduling to get me in!