Advantage Dental+ | Klamath Falls

I was eating out at a Chinese restaurant and my top Dentures almost pulled out a bottom front tooth. Could not finish the rest of my lunch because every time I bit down it hit the tooth. I went directly to Advantage Dental and thought that it would take a while to get in. To my surprise they said they could see me right away. It was surprising because sometimes it takes two to three months to get a appointment. Staff and dentist was very kind and friendly. Was really the best dentist experience I've had, which in the past with actual dental issues was not.

I would highly recommend the Dental Hygienist, Augustus. She is very friendly and has always done a great job, for the past 6 years that I've been a patient at Advantage. On the other hand, the receptionist by the name of Marcella is very unprofessional each time I've spoken with her. She has never had any concern for mine or my children's dental care needs whatsoever. When the dental staff is requesting an appointment to be rescheduled for them to take time off, I have always kindly made arrangements in my schedule but as soon as I need to reschedule an appointment due to conflict with my work schedule, the receptionist is very rude and takes it upon herself to be spiteful even towards my children. After not returning my phone calls for 2 months, Marcella scheduled my child 7 months out! Yet once I made a complaint, she suddenly had an appointment available the following week. When I asked to speak with a cooperate manager she refused to stop talking over me, saying the cooperate manager can do nothing about scheduling concerns. It's very sad that such great dental providers have the most disrespectful receptionist, acting as if she feels some type of power over scheduling patients unfairly. Canceling my childrens appointments that we've waited months for and rudely leaving a voice-mail and not giving me a chance to respond. Being spiteful towards children? Disgusting. If I make the decision to take my family of 6 to another dental provider, it will be because of the poor service I've received from the receptionist.

I'm shopping for dentures, not only could the lady give me ANY expectation of pricing, even after asking a Dr. She explained that the initial visit to x-ray my jawline (I've had dentures for over 3 years now) would be at minimum 250.00 she said that most of their patients apparently have insurance, so this to me just looks like a typical charge outrageous prices that insurances won't dispute scheme. Most reputable companies have prices available.

Although I do like my dentist and his assistant it's incredibly frustrating trying to get an appointment within a reasonable amount of time. I waited a full year for my comprehensive exam and now have to wait another 5 months for a cleaning before I can get the cavities fixed. My fear is by the time I can finally get the needed work done the cavities will have gotten worse and the teeth will possibly be unsavable. This office is clearly understaffed and really needs to fix that problem as it is truly effecting the health of its patients

Very satisfied with how they treated me and how fast they got me in. The dentist was awesome and just overall quick and gentle with what I needed to be worked on. 😁

They called me on the day of my appointment, that I had to wait 4 months for, to cancel claiming that they weren't assigned as my dental provider. Meanwhile my insurance was adamant that they had already been assigned for months. If you can get assigned to ANY other dental office I say go for it.

Edit - So the day after I post this I get a call to reschedule for a sooner date. Now after I've been in I'd say they did a decent job though it doesn't really clear up the shady stuff they did at first.

The wait between appointments can be long but its definitely worth the wait. Fast, efficient, and very, very nice staff. Had 10 teeth yanked in about 20 minutes-if that. I highly recomend these guys.

My experience with this dentist was awesome! They WHOLE staff was very welcoming and friendly and explained everything!! I'm so grateful to the dentist for giving me my smile back!! I had some dentures that just didn't fit and he fixed them!! Thank you so very much to the whole office!! I truly appreciate you all more than you know! Thank you, thank you

While getting a normal appointment with them is usually a month out or such, they are amazing on everything else. I had an appointment after a tooth had broken and was causing, tolerable levels of pain, but after a couple weeks it became infected and escalated to an extreme. I called them about it, they had me come in that minute and saw me within an hour for an emergency appointment.

Everyone was very polite, nice and understanding (my brain was a bit fried from the fever and horrible pain). The dentist was honest and blunt, but not rude in anyway and they fixed the problem (had to have the tooth extracted)...they made sure I was comfortable with the procedure and did everything possible not to cause any undue pain or discomfort.

I waited months for an initial appointment, then even longer for a cleaning appointment. When I showed up for the cleaning they had given my appointment away saying I didn't confirm! They weren't even apologetic! They said they tried calling but the number was wrong, which they did not! They sent a text to which there was no option to reply. So they did have the right number! It just said if you CAN'T MAKE it to call. Highly unprofessional! Do yourself a favor, if you have an appointment coming up you better call them to make sure they don't give your appointment away. And you'll have to leave a message as they NEVER answer the phone!