American Family Dentistry - Mountain Grove

I purchased an ins plan that only this group is on. I read the bad reviews, but I wanted to stay positive and believe that it would be okay, but it was a mistake. Save yourself time and money and take these bad reviews seriously. In early May I called to schedule an appt for June, which my ins would be in effect by then. M.E. at Mountain Grove told me that they would not schedule an appt until they receive a roster from my ins. That is odd when you can call and verify my ins. (I am a medical biller and I know about insurance and billing. You schedule the appt and then you can verify that person's insurance. If there's an issue you call them back and discuss it.) I explained that I wanted to schedule it a month in advance so that I would have an appt ready and be less likely to miss work. She then said,
We do not have any evening or weekend appts for the rest of the year. NO evening or weekends at all for the ENTIRE YEAR. really? She was unfriendly and did I mention that I called two days before anyone there would answer the phone? 1. She wouldn't schedule the appt. 2. Told me there were no evening or weekend appts for the rest of the year because they were booked. 3. No help at all. 4. rarely answer their phones. I canceled the dental insurance that I just purchased and went to another dentist who got me in asap and was great.

Dr Conrad and staff are always gentle, professional and friendly. Highly recommend!

Very nice group of people....friendly environment.

Incredibly scared of dentists, but the staff here did so much to ease my fears and make me feel better about my dental work. Incredibly thankful to the staff for their professionalism.

All staff at this location are very professional and friendly. They take care of all our family teeth needs. 😁😁😁😁😁

I came in for xray and a general cleaning. The hygienist and Dr. Carney made me feel at ease immediately. One tip: don’t be afraid to ask for numbing paste if you feel pain at anytime.

I had taken both of my boys for an apt, I did not know of the "pay at time of service" policy, seeing this was the first time I had been in this office, I was humiliated by staff as well as Dentist in front of lobby were other people could hear conversation about payments. As I tried explaining to both persons that the other parent ( father) was responsible for all dental and medical obligations, was quickly interrupted by dentist that my marital issues was not his problem and that I did not understand how infact he had dealt with others on this matter, then I interrupted saying I did understand because I have been in medical field ( pathology) 10 yrs and understood well enough, and called my x husband to pay over phone by credit card, all the while my kid was in the back with a gauze, bleeding from a pulled tooth and dentist didn't tell me anything about visit and care of my son, NO PATIENT CARE at all! just wanting $$$$$$!! Lost my business and will be reported. Do not recommend to anyone! And also in the midst of my ordeal another family was scheduled wrong on book.. Lady was upset because she had actually wanted apt for this day kid was off school for in service day. So another red flag 👎🏼

Dr.Conrad had a good bedside manner he made sure I was numb before my extraction

Last visit was rescheduled at the last minute, reportedly because of lack of a hygienist. The “substitute” was fine, but I wonder about the stability of the practice.

Dr. G was amazing! Ally is an amazing hygienist as well. Highly recommend this office!