American Family Dentistry - Mountain Grove

I had an appointment for Feb. 19, 2019. It was a yearly cleaning. It is abt a 45 min, drive there. I arrive, told by lady at front desk "we don't take your insurance anymore has to be ppo and a letter was mailed out in Dec- we made a call to you at 10:15am. I am standing in the office at 10:30am. I state that if I had received the letter I would not be here and the call came in after I left the parking area in front of dentist office. I have been going to this dentist abt 14 years so this is so sad to be treated this way. Really sad, the lady didn't help much when she stated "I don't really work here???????? "Shame on you and the dentists that work there.

Went in for an emergency extraction and waited an HOUR to be seen after my appointment, even though I showed up fifteen minutes early. I have enough fears to deal with, so I accepted the NO2, and as I was starting to feel the effects, they decided that this was the best time to explain the procedure and discuss how I need to come back for full checkups. No, I'm only terrified and high at that point.

Assistant told me to tell them when I was in pain. I tried to do just that as the procedure progressed, only to be ignored. When I could not open my mouth wide enough, they did not listen when I said I could not. Hey, thanks, guys, the new hole in my jaw needed a split lip to go with it. Oh, and when the x-ray film did not fit in my mouth, they tried to shove it into place anyway so that I nearly choked, but no one said "sorry." Finally, even after I reiterated several times that I was nursing, they only offered me Tylenol 3 (codeine) which is absolutely NOT recommended.

Yeah, a fantastic experience, and exactly the reason I avoid the dentist. Find another.

Everyone there is always friendly and personable. Definitely the best dentist I have been to, by far!

Great staff and a quality cleaning.

Have only had one problem. Dr. Carney pulled a wisdom tooth and did a few fillings for me (not at the same time) the pull was a bit painful because he waited a good while after the numbing injection. With the fillings (3 at once) when he put the actual filling on them (front teeth) within a few hours of being home, the filling chipped. One one of the fillings I ended up needing a root canal. Something went wrong somewhere! However, with Dr. Brown, the other dentist in the office. He has pulled 2 teeth and done a root canal. He is very comforting, so nice! Makes sure I'm numb before starting. With the last pull I was wincing a bit because of my jaw being stressed out from all the pulling (tooth did not want to come out) he saw me and immediately stopped to make sure I was ok. I would totally recommend Dr. Brown. Dr. Carney, probably not!

About 5 months ago I had several fillings done here. My first issue is with the quality of their work: they drilled for a filling and neglected to fill it, then argued with me about whether or not they drilled it...I'm sorry do they think I drilled my own tooth?

The second issue is that only two weeks after a filling was done, it came out (while eating a soft food). Then when I came in for the filling to be fixed, the assistant (when she learned I'm a veteran) actually had the *gall* to ask very personal questions about my combat experience .To Dr .Carney's credit he tried his best to get her to shut up, but she persisted.

My third issue is just tonight, I had yet another filling pop out. A filling should definitely last longer than five months. Now I have to take even more time off from my job to fix something that should have been done right the first time. Dr .Carney himself and Wendy (one of the assistants) are wonderful. The rest of them should never be employed in a position where they deal with people.

Worst ever.....2 to 3x the cost of other dentists..500 to have 2 two pulled for NO reason..never went over the condition of my other teeth...hwy robbery....other est were 160 for same job..no frills here....just 3x the cost...prices were supposed to vary as low as 100 plus dollars Yet he charged me the same amount for both teeth... 1 took no more than 3 seconds to remove..wow...in addition he was worried about infection...i got one.. and he gave me nothing for it... I suffered all weekend without antibiotics.... and ironically it took three phone calls to even get proper pricing on things....his employees were very undereducated. Also gave me an estimate of $1,100 for a 3 tooth flipper when daily Dentures charges 355 this guy's out to rob people and take advantage of insurance companies... he had to numb me five times until he got it right... lots of pain here if that's what you're into LOL

I can speak from my experience....from the front desk to the back staff, simply professional. Kudos to Connie and Dr. Carney!!! I felt welcomed and comfortable. Thank you for your compassion and care.

Their office is so efficient and nice. It makes going to the dentist a nice experience.

I went a few months ago and had 2 teeth pulled. it hurt just a little, but it was my first time. it was only fear. he was very comforting, I loved dr.carney. he would talk to me, and even though it felt as though it were 4 days, it only took about 5 minutes to get 2 teeth pulled. the staff in the waiting room are just a little rude, all of them were new and pretty darn helpful! as soon as I got my teeth pulled they let me In the treasure box (and I am almost 17) and I got a thing of bubbles for my sister. then that same day we made an appointment for a cleaning. that went amazing to. after that, we had to make an appointment for a filling and then they also made a cleaning appointment for my mom to fit our schedules perfect!!! the only thing I don't like is that dr.carney is there only on Tuesdays. Kerry did my cleaning, and she was amazing!!! hope this filling goes good (it will) and not like the Schneider guy I herd about (it won't) look up Howard s. Schneider and look at the awful things in Google reviews and YouTube vids!! but dr.carney is awesome and I definitely give five stars :) and also I forgot, he was completely honest and compatible. I am terrified of needles so I said "wait before you begin, can I ask a question?" he replied "of course. what is it?" I then asked "will there be any needles?" to witch he replied "yes, but only one, and your numbed you won't feel it. you know how I know? I'm doing it now." my mom knew this of course other wise she would be like "WHAT THE CRAP R U DOING TO MY KID?" but she knew.