Austin Family Dentistry, PLLC
Review of Austin Family Dentistry, PLLC
Austin Family Dentistry, PLLC is a dental practice located in Austin, Texas, that specializes in general and cosmetic dentistry. The practice is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends. The office is located at 13915 N Mopac Expy # 110, Austin, TX 78728. The practice offers a wide range of dental services, including routine cleanings, fillings, root canals, and teeth whitening. The practice also offers cosmetic dentistry services such as veneers, dental implants, and Invisalign.
The staff at Austin Family Dentistry is highly trained and professional. Patients have praised the staff for their kindness, patience, and professionalism. The hygienists are particularly skilled at their jobs and provide thorough cleanings. Patients have also praised the front desk staff for their kindness and professionalism.
The practice has received mixed reviews from patients. While many patients have praised the practice for its excellent care and professionalism, some patients have complained about the high cost of services and issues with insurance coverage. However, the majority of patients have had positive experiences at the practice and would recommend it to others.
If you are looking for a dental practice that offers a wide range of services and has a highly trained and professional staff, Austin Family Dentistry may be the right choice for you. The practice has a convenient location in Austin, Texas, and is open Monday through Friday. Patients have praised the practice for its excellent care and professionalism, and the staff is highly trained and skilled at their jobs. If you are in need of dental services, consider contacting Austin Family Dentistry to schedule an appointment.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Karen Jennings
If you are looking for dentists that give excellent care this is the place. Today my hygienist was Erica. She was fabulous. Very gentle and caring. Very efficient. Dr. Tiller is just the best. Very efficient, caring and personable. We moved to New Braunfels, but kept our dentist. They are the BEST.
Kathy Ellis
One of the Very best dental practices in the Austin area.Have been a patient for almost 20 years and their care and expertise are and have been excellent over the whole time. I moved out of the area and now drive over an hour to see them and will continue to do so. Thanks, Dr. Tiller and your awesome staff!
Victoria T
I always feel comfortable and well cared for when I go to Austin Family Dentistry! Angela and Dr Diemer made my appointment a great experience and were very informative today. I definitely recommend this place!
jaden notestine
Amazing dental office. Staff is knowledgeable and reliable. Always feel very welcomed here and have never had a bad experience. Cleanings are always 10/10 and I will never switch dental offices.
Andrada Sumanaru
I have been a former patient of Dr. Powell and currently of Dr. Tiller and I must say that their office staff is one of the most amazing personnel I had the pleasure of dealing with! They work with you/your schedule/ your budget and most important, they make you feel special, like you are THE ONLY patient they have! As a medical professional myself, I put my patients first. At times it’s frustrating, the overload of patients and unpredictable situations could make it very challenging! Somehow, this office and Dr.Tiller beat the odds and make you feel unique and very special! And of course, you leave the office with a beautiful smile!!😁😁😁😁 Thank you for your undivided attention and care! You all are truly amazing and without any doubt I would highly recommend their stellar expertise and care!! Thank you for caring!
Janie Aguirre
I highly recommend Austin Family Dentistry. Such a welcoming atmosphere, professional staff. My hygienist is the best!! The doctors are very attentive, they ask questions, LISTEN to your concerns and are very calming, assuring and diagnose the issues. I was very apprehensive regarding a procedure and Dr. Tiller was very comforting and caring of my fears. Dr. Sarah did gum grafting. Oh my, what a beautiful job and transformation. I wish I could show before and after pictures!
If you are looking for a dental office to get work done, look no more, this is THE place!!
richard garcia
Great staff and top notch dentistry. But spent more than I was planning on. My insurance didn’t pay enough in my opinion. Living on a fixed income, I have to budget my money.
Oh well, live and learn.
Scott M
Horrible. Don’t be fooled by the great reviews of this dentistry. As a new Austin resident, I called around to find a new dentist. I specifically asked up front when making an appointment if they accepted my insurance, to which they claimed to accept it. After my first visit (also when I had to beg them for a cleaning, apparently your first appointment doesn’t include this?) I paid a larger copay than normal. After 3 months, I received a text message from their office staff saying I was 90 days overdue on a bill “due to insurance not covering the amount they estimated”. Never received a phone call. Never received any emailed statements. I had to text the number back to have someone discuss the matter with me over the phone. I couldn’t convince the office staff to help me resolve a $300 bill for a routine teeth cleaning/x-ray. Save yourself the hassle and find someone in-network from your insurance’s website database. I won’t be returning.
Jones Nguyen
Have been going for years and the experience has been great and professional - the hygienist that I see often is very good at her job!
Daniel Ko
WARNING!!! To anybody who has dental insurance...this dental office is NOT In Network with any dental insurance companies. You will pay truly insane Out of Network fees at whatever they want to charge..such as $840 in fees just to undergo a routine sedation for a dental implant procedure and they will charge you thousands of dollars separately each for an implant and sinus lift procedure.
I highly advise all potential patients to avoid Powell and Tiller at all costs and find a much cheaper and exceptional "In Network" Dental office where you will literally save thousands of dollars and never have to worry about being ripped off and misled for any dental procedures.
Without any heads up or review, My credit card was auto-charged an insane total of over $4,700+ out of pocket costs just for an implant procedure (Crown not even included) due to the front-desk staff not wanting to properly do their jobs and provide accurate pre-treatment estimates after repeated multiple requests from my end.
In 2021, I was recommended by Dr. Tiller to get an implant which my insurance did not cover back then due to the missing tooth clause. However I was told by my insurance that starting in January 2022, the missing tooth clause would be removed and that and my implant would be covered at 80%. I informed the billing coordinators multiple times that my insurance would cover the implants, however they continued to show me treatment plans that only showed the estimates with the missing tooth clause in effect for my implants even after multiple attempts asking for updates.
I was told by their coordinator, Cindy that she would contact my insurance and call me back the next day which never happened. However, I never expect the following issues to arise.
For the implant, I was told that I would need to be sedated, but the unusual part is that I was also told that a sinus lift might or might not be necessary until right before being sedated. Upon awakening after the surgery. I was wheel-chaired out of the office to my car and was immediately charged the $4,700 to my credit card on file used for regular cleanings without anyone ever contacting me/reviewing the charges with me before I left.
Again, this office charges an insane amount for a sinus lift and sedation SEPARATELY from the implant procedure itself.
It took a frustrating amount of attempts to finally speak with Dr. Tiller about these significant issues I experienced, but to my shock was told that Cindy "just assumed" I would be okay with the charges from an incorrect pre-estimate plan and that is why I was charged the full amount to my credit card without any review.
For a procedure that was covered 80% by my insurance, I never would have imagined I would have to pay almost 70% of the total charges out of pocket.
There are so many affordable and exceptional "IN NETWORK" dentists and I highly recommend everyone make those your only dental providers and 100% avoid Powell and Tiller.