Tara Rios Dental Group

Horrible receptional work ... very inconvenient for a working mother of 2 to make it down to an appointment and have the receptionist not include you in the schedule when you've clearly made the appointment and even showed the email confirmation. Have been a patient for years love all the Dentist in the group.. but you'll have to clearly work on your clerical staff. Since they are the first image to your practice.

I took my one year old son for his first dental visit here. I had the best experience at this location. All the staff was very friendly. They welcomed us when we came in and we didn't wait very long to get seen. Plus, they had a dinosaur chair that my son loved. I definitely recommend them.

As always, excellent care from knowledgeable, capable people. A pleasure to go to a dental office. Friendly office staff, reasonably priced and wonderful work. Trey Gómez (office Mgr) and his team truly care about their patients and oral hygiene!!

I used to give this place 5 stars because they had great customer service and I do like the quality of the care that I received there. However, lately it has been extremely difficult to get a call back from the office within a timely manner. They keep blaming everything on the coronavirus, I get that part. However, because of the coronavirus, I need a lot more notice at my job in order to keep my appointments as well. I called their office seven times in a one month period and I got a call back once and unfortunately I just happened to be in the shower, the one time they did call me back. (See call log)By the time i did get to speak with someone, I didn't even receive any kind of an apology. And frankly, if it takes this long to get a call back and consultation, I am concerned that once I actually start having this extremely expensive work done, that if there are any problems, that it will get handled in this same unresponsive way. I can't take that chance. I need to feel like iam an important part of their business, not an inconvenience. Everybody's busy. everybody has too many customers.(which I am remedying that by going elsewhere)everybody this, everybody that, blah blah blah... I am so sick and tired of all these excuses. if I did my job like this I would have 0 customers. I will say that there are some staff members at dr. Rios office that do a pretty good job, but I have to have to be able to rely upon good communication with the rest of the staff in order to make it a mutually beneficial relationship with dr. Rios office.

“Some insurances assign patients to particular doctor and locations. Insurances are responsible for giving patients a list of location and doctor. We require insurance cards to verify coverage and double check benefits.”

Yeah get it together, instead of apologizing for your rude receptionist, the fact that your “billing/ verification department failed to reach out prior to us showing up to let us know it wasn’t at that location. Our insurance information was given over the phone when we made the appointment.
Funny that our previous dentist in LF called us to let us know that we no longer were covered at their place. Yet your office couldn’t do half of that. Switching back to our original dentist. Good job on your “coverage verification and double checking benefits” horrible place

Amazing environment! The office besides being clean is very family friendly! The staff and Doctors are extremely polite! The manager Eddie Olivares has excellent communication skills and was able to answer all my question! I like that they have reasonable dental plans. And the office also has Specialist for all my dental needs, no more getting referrals to different place 😊. Thank you Tara Rios Dental Group for an excellent service!

Super friendly staff! I was a little hesitant at first as this was my first time here, but the staff made me feel very comfortable, especially the woman at the front desk named Lindsey. Will definitely come back again.

Went in to get information and prices and the young lady of front desk by the name of Samantha was very helpful and she had a very nice attitude.
She was able to answer all of my questions.
Will definitely be returning and recommend to other family members.

I love the service provided at Tara Rios Dental Group. Haidee and Jackie are very helpful and sweet during each visit. Definitely recommend this location to anyone needing dental services.

The atmosphere at Dr Tara Rios Dental office was very conforting for me and my mother. My mother was very at ease when having the dental exam. Heidee gave great customer service and attended to our needs.