Aspen Dental

Staff was outstanding..Dr she was very patient, the hygienist was excellent,the assistant do a great job would recommend to everyone ,,,.....

Appointment was with a real person and did not wait long on the phone. She was friendly and easy to work with, a good first impression! I got in much sooner than expected and first visit was free. Staff was super friendly and overall experience was good. It felt a little like an assembly line, but the transitions were seamless and well communicated. Would give it 5 stars but it did take a long time from start to finish as there were only 2 dentists there. I didn't wait as long as some, but did hear a complaint from the waiting room. Next appt scheduled first thing and didn't take long at all. Staff, hygenist, and dentist were EXCELLENT from start to finish! Very happy with my care. Everyone also appeared like they enjoyed working there, which made me feel happier to be there :)

Aspen dental is just short of Illegal. I was told up front they would take my insurance only to find out later that was a lie. They wanted a credit app filled out before proceeding. I was quoted a price of over $13,000.00 for a tooth ache. That is 13 thousand. They were nice and offered a 10% discount for a fist time customer. I told them I only only wanted the immediate problem taken care and not all the overpriced procedures they wanted to do. Was told that would require the credit app completed and a 60% down payment and would have to wait two weeks for a appointment. They wanted to take me for everything they could get. I know better than to play their game and not going to be a cash cow for them. I nicely Got out as fast as I could go. One star is over rated.

I wrote a review last week after having an amazing experience at this location. The experience was awesome from the time I walked in to the time I left, even with having two teeth pulled. Today I cannot say the same. I am giving five stars because I do not believe one employee truly represents an entire office but I hope that she is spoken to. Brittany, the assistant, was the rudest person I have met in a very long time. She was extremely unhelpful and seemed as though she genuinely did NOT care if the customer left happy. I paid $400 for a "partial" after having a tooth pulled so that I can have it in until the healing process is completed for an implant. I picked up the partial yesterday and wasn't given a mirror to look at it. The only reason I got one was for cosmetic reasons so when I smiled there was no visible missing tooth even though it is towards the back of my mouth. The partial had half of the tooth showing and half covered in a fake looking gum. I went in after feeling awkward even complaining about it. She had me put the partial in and she told me that it was clearly just personal and it looked normal. I took it out and showed her the tooth and pointed out the flaws. This was after being told that the lab tech could look at it and make changes for me. She told me it was fine, attempting to not help me. I told her I am in a lot of pain and out of the Tylenol prescribed. She literally told me "what do you expect, you just had teeth pulled." and continued on about how when medicine is out, it's out. The other girl in the room had left before any of this and said she would be back, so it was only the two of us in the room. She seemed frustrated by anything I asked, keep in mind, it was all questions on my side, not demands. She then came in with my implant and I asked if she could ask the lab tech about cutting down so I have less of a lisp while wearing it. She told me that I will have a lisp and have to get used to it. I then said I understand that but the front desk told me it is possible for him to grind down on it so it is not quite as bad. She then repeated to me " You'll just have to get used to it." She didn't even want to ask the tech. I then asked her if there was a different assistant who could help me. She then literally walked over, stood one foot from my chair to try preventing me from getting up, put her hand up motioning for me to sit down ( I was trying to leave the room) and assertively tells me "I'll have you know, I have never had this happen with a customer before!" I said that's okay I'm going to ask for someone else, she then says "Good I'll follow you." First of all, why would I want to be followed by someone who I am trying to get away from? I asked the awesome front desk woman if she had someone else to help me. The assistant again goes " I tried to tell her I have never had this happen to me with a customer." She also then denied saying anything to me about "what do you expect, you just had teeth pulled." Long story short, the front desk got me a different assistant, the doctor came in and prescribed me tylenol and explained the pain could be from my wisdom tooth which is showing and is sideways pushing where my extraction was, and got me scheduled to see the oral surgeon to remove them. The front desk woman actually had the lab tech come into my room, he did the exam and he himself said my partial was very off and needed to be fixed and that he completely understood why I was unhappy. He apologized repeatedly and he made things right. The new assistant even said it was a complete difference in appearance from before and after. I paid $1240 for my first extractions, and will pay $2200 out of pocket for the oral surgeon. I do not have insurance and am a paying customer. The new assistant, Jennifer, was amazing. She and I were laughing and she made me comfortable with remaining at Aspen Dental. Brittany should never be allowed to talk to a customer the way she did.

Awful cookie cutter business. Will say anything to push overpriced unnecessary work and products that can be obtained elsewhere at a much better rate, or not needed at all. Also did not even perform the simple cleaning my appointment was even for. The doctor is very cold, disengaging, and makes you feel like just a number. Front staff were extremely inept and couldn't address simple questions or issues. I will say however, the dental hygienist was very nice. She patiently addressed concerns and answered questions with detailed explanation. Aside from that I would not recommend nor return to this disappointment of a dental hygiene business.

I was and always petrified of dentists since childhood. Every visit was horrific. That's all changed now...everyone from admitting to the doctors were very understanding and made sure the whole visit that I was comfortable. I even now look forward to my next visit.I recommend anyone to Aspen Dental. They are a great group of people.

I’ve read through all the negative reviews, and honestly I can’t seem to relate. I have received nothing but prompt responses, immediate care, and unmatched customer service from the staff at Aspen Dental. I watched the lady working the front desk today field a phone call from an unruly patient and handled it with the utmost professionalism. She was kind and sincere, even though I could tell she was getting unreasonably chewed out. The dental assistant that works with me seems to be one of the most caring and upbeat people I’ve ever come across. The dentist office is probably never a place you would desire to go to, but she makes everything more calm and welcoming. The dentist himself is very direct. He doesn’t sugar coat anything but he explains everything very thoroughly and I appreciate that. If you want to have a relaxing time, go to Massage Envy. If you want to have the best dental care available, go to Aspen Dental. Do yourself a favor though and take all the negative reviews with a grain of salt. I assure you, this is the place you need to visit.

The bottom denture which is a snap in denture it keeps breaking where the snap in peace is on the denture. This should have never broke in the first place and they Can’t seem to fix it. I have to keep going in to get it repaired. The top denture had a back tooth that has come out once. All of this with the dentures less than a year old. My grandparents and my parents never had problems with their dentures breaking or the teeth falling out of the denture. I think Aspen dental makes very poor quality dentures. They are not very durable. It gets old going in over and over again for the same repair when paid for the best quality denture they have.

I arrived thirty minutes or more early for my 945am dental appointment. It was almost 11AM or shortly thereafter before I was able to be seen. I went in for a permanent bridge to be done and my six month cleaning. They were able to take x-rays and prep for the bridge but they never got around to doing the cleaning. No explanation provided either after being there until 1pm and spending more than $3700.00. And to top that off, one of the temporary crowns already came off and sadly enough I'll have to wait until Monday to get it put back in...this was one of the worst visits I've had in years.

Everyone from the dentists and assistants to the office manager and staff were professional and were able to work with me. My dental problems are many-fold and complicated. They formulated a first-step plan with schedules and costs. The first-step procedures have all gone well. It’s great to find a one stop shop.