Round Rock Modern Dentistry

Convenient location in RR. Front desk is always nice. Dr. Nguyen is great and personable. Her assistant Tiffany is also pleasant every time. Love that they use an app you can see your appointments and schedule if you want. Recommend if you’re looking for a dentist in RR.

I had a WONDERFUL experience today at Round Rock Modern Dentistry. I am usually so afraid of the dentist, but I was experiencing some severe pain and needed to make an emergency appointment. Dr. Nguyen did an amazing job at making me feel comfortable and the office staff was so friendly. Can't wait to go back for a cleaning.

Dr. Nguyen is truly an expert in the field. Of course by the time you are needing a dentist, it is good to know that someone as experienced and has knowledgable as she is, to you have a safe feeling that you are in good hands. I will be having appointments set up for both of my sons after this visit and continue treatment. Thank you for service you provide and extra attention to detail and care.

After not having gone to the dentist in years due to anxiety and depression, this place and its staff were so warm and welcoming from the moment I stepped in. My hygienist Nicole was so lovely and hilarious, she created an amazing atmosphere and made me forget about my nervousness. They are incredibly accommodating and professional, I’ll be a regular as long as I don’t move away :)

Im a realtor around the area and i'm so glad i found this dental office, Dr. Nguyen and the team are very professional and extremely nice. She explained thing to me without making it complicated and didn't try to pressure me to get anything done that wasn't urgent. The dental assistant Tiffany was also extremely nice and kept a great conversation. I'm so glad I found this office, I would recommend everyone to give this office a visit!

Very RUDE & UNPROFESSIONAL PERSONNEL working in their front office. Audrey and Suzette both have been rude since I have tried to schedule an appointment at this office.

My biggest complaint is one this office or the personnel refused to provide upfront cost of the oral surgery I was scheduled to have and I was not going to go through with a procedure without being provided upfront costs and verifying with my insurance. WHO WANTS SURPRISE BILLING?

Next, you MUST fill out information PRIOR to your appointment with the oral surgeon. Cool, they email over the paperwork. It is not through a DocuSign or similar app that allows the user to sign and send over. As a patient who does not have a printer/fax, I could not fill this information via computer. Again, my previous office did not have this issue it’s 2022. Who is sending paperwork to be filled and signed without an application for the client to do so???

I call and let the front office personnel know this and I was told I’d have to come in and fill out the paperwork. The absolute audacity of them to be rude and condescending when I told them I would fill it out and be back AFTER being told the day I wanted to book my appointment was no longer available.

I am at the location and AUDREY brings me paper copies to fill out. Mind you from the time I step in she is rude with a blank stare and says these must be filled out prior to us scheduling the appointment. That is fine. But once I’m told there isn’t any availability until the next month I ask for the oral surgeons other options so I can see if he has an earlier appointment elsewhere. I decide I will be back.

Now, Audrey then tells me to give the BLANK paperwork back that I would need to fill out prior to a future appointment. She does this in a condescending matter and tries to rationalize it because “other patients will need those papers and you aren’t scheduling an appointment so you can’t take those copies”. I came down to this location for this paperwork. It is BLANK. They have an office printer and can print more copies. Just because I’m not scheduling an appointment and will be verifying with other offices if the oral surgeons has a sooner appointment available means I can’t take a BLANK copy of a health questionnaire. Absolutely ridiculous.

She refused to give me the office managers name and contact information but I’ll be back on Monday to file a formal complaint. I cannot believe these front office personnel think they have the authority over patient care and how it should be conducted. I do not see how the doctors allow such unprofessional personnel to represent their office and treat future and existing clients this way.

Amazing staff! I can proudly brag my dentist and her dental assistant are gorgeous and are gentle and definitely cater to scaredy cats! I will be back to being my smile back and I’ll have to show you before and after pics! I recommend them 100%!

I made an appointment online on 10/8 for a new patient cleaning. I received a voicemail on 10/19 at 5:30PM stating that they could not verify my insurance and to give the office a phone call. So they sat and waited over a week to tell me they could not verify my insurance. I received an email the next day, 10/20, at 8:45AM stating that because I did not respond with my insurance information and that I scheduled an online appointment as a new patient when I should've scheduled as an existing patient, that they will cancel my appointment. The office closes at 5PM and opens at 8AM on those days, so they gave me 30 minutes of open office time to respond before cancelling my appointment. Additionally, I have been to the Plfugerville location; however, I have never been to the RR location. I called the office and they confirmed that I signed up as a new patient correctly. Due to the time it takes to verify insurance, they could not guarantee it would be verified by my rescheduled appointment for the next day, 10/20, at 8AM. I asked 3x and the receptionist confirmed that she will call me back by COB to confirm whether my insurance has been verified for me to go in for my appointment. It has now been two weeks and I have yet to hear back from the office...

Dr. Megens and his assistant were excellent. I was in a great deal of pain after getting a crown in Oct from another dentist. My husband suggested I get a second opinion from Dr. Megens and I am so glad I did! They were able to get me in quickly. Dr. Megens was able to determine the issues with my crown and recommend a course of treatment to get me out of pain. Dr. Megens and his assistant made sure I was comfortable and informed during the entire procedure. After the numbness wore off, I could not believe the difference.. amazing the pain was gone! Dr. Megens is a very kind, compassionate and knowledgeable dentist that I highly recommend.

I had a great experience at this office, especially with Dr.Megens, the staff were extremely friendly and welcoming as well. I had a bad filling done at a different office and Dr. Megens fixed the problem quickly and made sure I was comfortable. I would recommend this office to all my friends and family!