Essex Family Dental

Had my first visit here this past week. What a wonderful experience. The appointment was longer than I anticipated but that was because they took so much one-on-one time with me to make sure I was getting everything I needed out of the appointment. From the receptionist to assistant to the hygienist to the doctor, everyone was super friendly and knowledgeable and really seemed to be looking out for my best interest. I have never had a dentist actually go over my medical history with me. The hygienist and assistant went over everything they were doing so I never was out of the loop or confused. After my appointment the receptionist explained every item on my bill and even was able to estimate the cost of my next appointment. I have never been to a dentist where people cared so much! I recommend this place to everyone!

We switched to this practice due to some dissatisfaction with our previous dentist and because of the Saturday hours. I have to take my kids out of school for so many appointments, it's nice that dental visits are no longer one of them! I have always been happy with the treatment we've gotten at EFD, and their newly remodeled building is really quite beautiful. The only complaints that I had were that my daughter and I had to wait around in the exam room for quite a while after the exam while the hygienist did things in the computer, then would disappear for a minute or two and then come back and type things in the computer again. I'm not sure why we needed to stay there, as we didn't need to schedule any other appointments. Also, my other daughter waited in the waiting room for us and wanted something to drink but wasn't in the mood for water. She went to the Keurig machine but her only options were tea or coffee. It would have been nice if there was a hot chocolate or hot cider option, especially on such a cold day. Otherwise, we were very happy with our visit! We saw a different dentist than we usually do and he was just as nice as Dr. Makay! He was very kind, helpful and clear in his explanations.

I was really scared of going to the dentist. I didn't go for a very long time. I found EFD and they made me feel very welcome and most importantly comfortable. They are great telling me what they are doing during any procedure and are always concerned and asking how I'm feeling. I have been going there for many years and now my kids go there too. They love going to the dentist!! Always a wonderful experience. Highly recommended.

I highly recommend Essex Family Dental, especially for families who have children. I brought my 5-year-old here to get a filling done yesterday. She was a little nervous, as expected, but the staff there went above and beyond to make her feel comfortable. All dental tools were explained to her and any question she had was answered in a way for a five-year-old to understand. Both of us were very pleased at our visit and at how kind, quick, and efficient the staff made her appointment to be.

The best dentist I have ever been to - I am no longer afraid of the dentist! They are all so nice, and the recent building expansion/improvement is really beautiful. Highly recommend - I wouldn't take my kids anywhere else.

Been going to Essex family dental since I was in high school by far the best experience. They make always give you the best professional advise make it easy for my kids to go and very knowledgeable staff and very professional A+ for working with our busy schedule always look forward to going highly recommended!

My son is a student at SMC, and I was visiting for parents weekend. He had a bond on his too that came off late Friday night. I called Essex Family Dental at 8:00am on Saturday and explained our situation. They told us to come in at 9:00am and by 9:45am we were walking out the door with my son's tooth fixed. All the front dest staff were extremely friendly. My son said the dentist was nice, and the extra perk was how comfortable the chair was. Great experience and would highly recommend. He might just start going here for his cleanings!

I’ve been to my fair share of dental offices (relocated for convenience/location purposes) and I am very disappointed with mine and my daughters recent visits at Essex Family Dental. I feel the office cares more about money than being upfront with patients about potential out of pocket costs.

About a month ago my daughter was seen for an emergency visit which I will say was very quick and easy to schedule and Dr Feely was informative and friendly. However upon checking out we were told that because of this emergency exam, her next routine exam would not be covered under insurance. Skeptical, I called our insurance provider to confirm. Turns out the office billed that exam as a routine exam which was not accurate, therefore showing that we exceeded our allowance. I left SEVERAL messages for the billing department and it took weeks before I got a reply. Fast forward to our most recent appt (standard cleaning), I am told I was “due for panoramic xrays”. Due to recent incorrect insurance claims and a level of mistrust at this point, I mentioned that I just had xrays and asked if these would be covered under insurance - I was told they would not be. Had I not asked and trusted that I was “due”, I would have been stuck with an unnecessary bill.

On top of this the hygienist came across as a bit condescending, speaking to me like a child. Just did not get a good feeling.

I found Essex Family Dental on a Saturday, and they managed to get me in the same day to look at two problem teeth. The staff was amazing, the dentist was very up front about every detail. They took care of my two problem teeth and the pain they were causing. I am switching to their services for all my regular visits now too.

My husband and I have had fillings, implants, crowns, denture adjustments, and cleanings during our involvement with EFD. It has been spendy, but in line with other practices in the area. All of the staff , including the dentists, hygienists, assistants, and receptionists have been consistently cordial and respectful. They listen and do everything they can to accomodate our needs. The new office space is so open and bright...I think the healing begins when you walk in the door! Thank you everyone.