Essex Family Dental

We have been patients of this practice for 52 years. My periodontist's hygienist noticed a possible cavity last week, and when Dr. Feeley saw me today, it was taken care of Immediately. This was very helpful, as we were preparing to leave town for several weeks. We are used now to having Dr. Feeley drill, and a dental assistant with extra training then fill the cavity, and this has never been a problem.

I haven't experienced wait times over 10 minutes. Everyone is very friendly and ensure you are well educated on what procedures they will be conducting during the visit. And who doesn't like a goody bag when leaving. :)

It had been awhile since the last time I visited. In fact, I didn't even recognize the building. The staff was very kind and efficient and I felt listened to and cared for which is the same as it was before. However, the building felt very loud and clinical. The sounds of other patients and staff talking seemed to echo through the building and the pop music playing didn't do anything to calm or soothe. Other than the noise pollution it was a pleasant experience.

As a health care provider, I hate having to write negative reviews about fellow providers. However, sometimes something happens that simply cannot be overlooked.

I was seen at EFD for a regular check-up in February 2012. It turned out that I had a couple of cavities that needed to be filled, so I made a follow-up appointment. No problem. On the follow-up, the dentist drilled the necessary holes, and then his dental hygienist filled them (some states have an extended scope of practice for hygienists, apparently). Everyone was very personable and seemed reasonably competent, though I was a little surprised that the dentist never came back in to check the work that had been done. Other than my numb mouth, I left a relatively happy camper.

When I arrived back at work that day, I received a follow-up call from the EFD office. They were calling me back in because things had not been communicated properly to the hygienist that was filling my teeth, and THEY DID NOT FILL ONE OF MY TEETH. That's right - they drilled the hole, and then never filled it. Sure enough, when the numbness wore off, I could feel a hole in my tooth with my tongue. I had to make another appointment the next day to have them fill the hole. No apologies, no offers to discount the service, just a $10 gift card to Chili's. And when I requested that the dentist come in to physically look at the filling, I got a nasty look from the hygienist. {For the record, I don't really blame the hygienist - the dentist should have come in to check out the work before I left the first time around}.

2 years later, I moved up my regular visit time with another dentist when I started to feel food getting stuck in that same tooth. Apparently, the filling that EFD placed either disintegrated or fell out, and now I have to pay to have another dentist re-fill that tooth.

I'm not saying that everything they do is shoddy. This might well be the exception to an otherwise outstanding practice. However, my husband and I both switched out of the EFD practice after they forgot to fill the hole the first time, and neither of us feel comfortable recommending the place.

My experience today was outstanding. I always look forward to seeing Dr. Makay, as he has a very caring personality and spends all the time needed to listen and understand, and to explain any kind of procedure or treatment.
Today I had the dreaded full mouth xrays, and it wasn't bad! My trepidation comes from a place of childhood of dental trauma, exacerbated by teen years with lots of cavities ( the days before flouride!) The xrays were quick and efficiently done by Christa, and much less invasive with the new oval-shaped digital camera. Brenda cleaned my teeth, she is so positive and comforting to work with. A good experience!

Able to squeeze my crying in pain 6 year old
the same day. So very grateful to not see him crying in pain another day.

Never been to a better dentist, they are extremely friendly, and I love how they explain everything they do and see. And getting an appointment doesn't take months. They deserve a lot more then 5 stars!

Getting a temp crown is not my idea of fun. But, Dr Gibilisco, Bri, and Megan made it a completely pain-free and relaxing experience. They are an awesome team. A+ is my grade and I am not an easy grader!

As a patient for several years at Essex Family Dental, I couldn’t be any more appreciative of the exceptional care I’ve received! The staff are also so very friendly and attentive!!

Thank you Cindy for the outstanding customer service and through cleaning. I also love my Katelyn#1. Great place and great people.