Cascade Dental Care - North Spokane

Dr. Walker is amazing. But the office staff has been giving me the run around for over 3 months not returning calls about a small billing discrepancy. It's a shame for awhile I thought I had found a good dentist. And the dentist is good just not the front office. I've now had to request my full billing record just so I can figure out if there was a payment that wasn't applied or if there was something insurance didn't pay for because they keep saying for the past 3 months they'd look into it and call me back then I hear nothing back. EDIT: (changed from 2 to 1 star) And now instead of discussing it I'm getting rude calls threatening to send it to collections. I just paid it to avoid that, but I am NEVER going back.

Dr. Walker is the best dentist hands down! He’s always so kind and friendly when I come to the office. Not to mention he’s extremely gentle with everything he does and thoroughly explains everything! 10/10 would recommend! Best dentist ever!!

So many things went wrong.
1. Husband was scheduled for first appointment and told to arrive 15 minutes early. Upon arrival, they told him, "we're closed. Come back in 15 minutes." And ushered him out, locking the door. Rude .
2. Did not do good work. Had a crown done that needed some adjustment. Did not listen to my complaints. Had to see another dentist to get the bite corrected.
3. Said they had processed insurance coverage for a (different) crown but, AFTER THE WORK WAS DONE insurance said it had been denied because it wasn't damaged enough to require a crown. Obviously, they lied about the approval.
3. Following up with the insurance, I was informed by insurance that since the dentist is part of network, he wasn't to bill me for the above amount that the insurance had denied. They did bill me. Unfortunately, I paid it before discovering they were under contract as an "in-network provider" and not supposed to bill me. I'm out almost $1000.
4. They refused to forward any records when requested by another dentist. I realize they want to keep their clients but good will toward other providers is always a good thing.

They work a system that is often confusing to the average person just seeking honest service. I HIGHLY RECOMMEND looking elsewhere for a reputable, honest, good dentist unless you're made of money and have extra to burn.

I will be interested to see how long this honest but negative review stays up.

Dr Van Gemert and his staff were very professional and responsive. I am very happy with my care.

Hi! My name is David. I recently moved to Spokane and needed to find a new dentist. I found Cascade Dental Care online and they had good 👍🏽 reviews so I decided to go with them.

They were all so friendly and helpful. Thanks Kelly for totally making me feel comfortable and welcomed and cleaning my teeth. Thanks for being super friendly I really appreciate it.

Thanks Dr. Martin for checking on my teeth and taking time to explain a couple of things to keep an eye on for the future.

I felt like the staff were genuinely interested in my well being and their customer care was AMAZING.

I absolutely recommend Cascade Dental Care to anyone looking to find a dental practice that is warm, caring, friendly as well as professional, patient and thorough.

Happy holidays, Merry Christmas and Happy New Year 🎆🎈🎊!!!

David:)

If you have extreme dental anxiety, Cascade Dental is absolutely the place to go. I needed a lot of work done with almost a dozen visits over a month. I was terrified but Dr. Cullins & Kristian helped me stay calm, were incredibly communicative, patient, and nonjudgmental. I felt very safe during my appointments. My teeth are healthy again and my overall fear of dental work has significantly improved. They're amazing - go here!

I highly recommend Cascade Dental Care. I can't say enough good things about Dr. Walker, especially his geniune concern for his patients, his accessibility, and willingness to answer questions. The front office staff are friendly and efficient. Tia and Chandler did an excellent job. Maddie was able to figure out some complex billing issues and work with my insurance to make sure we were covered. Both locations are equally great to visit. Thank you Cascade Dental Care team!

Definitely recommend this place!

I got referred here by my barber but previously used to go to another dentist which I dislike at this point. I paid $300 something there for work I didn't need and never received what I asked for in the first place (All I needed was a long-term plan of action and the approximate cost for it layed out on paper.).

My first appointment here went awesome! Dr.Martin answered all my questions without hesitation and did what the other clinic refused to, and then some.
20/10 coming again!

I have been going to Cascade Dental Care since I was a kid and have had the same great service every time! Every single person in the office treats you like family. Great atmosphere!

The staff at Cascade Dental offers fantastic customer service. They have kept in contact with me since I scheduled a new patient appointment months ago. When I was finally able to go in, everyone I came across greeted me and engaged in conversation with me. It never felt forced. I'm happy to have found them.