Bright Now! Dental & Orthodontics

I went to this office this morning. I have an insurance company that assigns dentists--this was my assigned dental office. I went to receive a comprehensive exam and preventative cleaning--my usual. I am new to the area so I needed to establish care at a new dentist.

I was greeted by front desk staff with annoyance rather than a welcoming attitude. I arrived 20 minutes early to fill out paperwork. I still waited past my 0900 appointment to be seen (how far behind can you be this early in the morning?). Then the X-rays were rushed and painful and the dentist exam was less than 30 seconds. I was told all I needed was a preventative cleaning (what I expected) and was told to schedule with the front desk staff a couple of months out. Already frustrated I settled in to the notion I would be waiting a couple of months for my teeth to feel fresh and clean. When front desk staff were finally able to book an appointment (waited again in the waiting room) I was told I would have to keep calling back as there was NO dental hygienists to do cleaning at all for the foreseeable future. When I mentioned going to another provider, the person at the front desk smirked and said, "well you have to come here because this is your assigned dentist." I smiled and said, "yes, but I can change that" and I watched as her face shifted to recognizing that I know my patient rights and know when a business is not treating me respectfully and appropriately I can take my healthcare and business elsewhere.

FYI, if you have never dealt with insurance. Insurance will only cover one comprehensive exam every six months and most trustworthy dentists will not offer dental services such as preventative cleaning without an exam because of their own liability (makes sense) so essentially I am out one cleaning and will have to find another provider in six months to do an exam and cleaning. The person at the front desk could offer a referral to avoid this fee to me but refused. They stated that I can just request my medical records be sent over; however, once again due to liability many dentists feel uncomfortable offering care without assessing their patients first (once again, makes total sense to me).

The frustrating part is there was no mention of a lack of dental hygienists when they called to confirm the appointment which they obviously knew 24 hours ago. Moreover, dentists are also capable of doing cleanings but clearly they do not feel that this is in their job description at this location. It is as if they will keep monitoring their patients and refuse preventative care until there is a true problem for which they can financially gain.

I have reported this business to my insurance and they are investigating continuing a partnership with this company.

Patients beware!

The staff are always so welcoming. Anytime I have an urgent dental problem they work me in quickly. Dr. Shar is very personable and I know he genuinely cares about my dental health. I'm always very satisfied with the work I have done.

Dr. Shar is a very skilled DDS, quickly found an issue that was bothering me for a long time. I also needed a crown and what makes Dr Shar special is that he takes the least aggressive course of treatment. I was borderline need of a RCT and he used his skill to avoid saving me from pain and additional expenses. At one time I saw another DDS which told me I needed 5 crowns, went back to Dr. Shar and said that unnecessary treatment. Dr. Shar is the only DDS in the office due to covid and is extremely busy working between patients. Faith, is new to the office which helps the patient with crown fitting, buffing the teeth etc. After the tough work is done by Dr. Shar is just simply amazing. So patient and friendly. Spent a lot of time to ensure my temp crown is to my comfort. She needs to be recognized! Thank you Dr. Shar for your service and no desire to rip off or over do services not needed which is a Hugh worry to many.

Thieves, this location was paid in full for invisiline that were not completed. When asked for a credit to complete the service they wanted to charge a completely new full fee of $5.5k. Long story, but both Bright Now amd myself were at fault but Bright Now chose to only suggest they give a small partial credit for an entirely new full charge. At a minimum because I paid the entire $5.5k and only received 50% of the service I should of been offered at a min 50%. They pocketed almost 3k for doing absolutely nothing snd offered $1.5k off of the $5.5k.

They told me if I didn't like it that its too bad, and I had only one option or to go somewhere else.

I had a double crown replacement. Both the dentist and the assistant were incredibly proficient. The procedure was accomplished in a minimal amount of time and discomfort. After the numbness wore off, I was expecting my jaw to be very sore, but I hardly noticed it at all. A day later, I know I was well taken care of, and well tended to. I am so very grateful to have access to such competent professionals!

Everyone is very helpful and courteous.
Faith was a great assistance in measuring me for my dentures
The Doctor was very informative about the procedure and what would take place.
A very good appointment.

I had an appointment scheduled for 12:00pm and called in advance that day to confirm that appointment time as I had to leave work to be there. When I arrived I was told how much my total payment would be. 45 minutes later when I still hadn't been called back I asked at the front desk if it was going to be much longer and was told, quite rudely, that it would be another 5 minutes. Flash to fifteen minutes later when I'm finally called back I'm set in the chair and given shots in my mouth that the same rude assistant stops the dentist to have me sign an updated bill that's $50 higher than was originally quoted. I begrudgingly sign that and am handed another form that has all the policies that I have to agree with. After all that the dentist does a great quick job and am asked where I'd like my prescription sent. I provide the address and name of the store and leave. Cut to four hours later when I start feeling pain and wonder why I haven't gotten a call from the pharmacy so I call and they say they have nothing sent to them. I called the dentist to verify the prescription and was told they just sent it. Another hour goes by and again the pharmacy has no prescription sent. Now it's after hours so I call the after hours line and they say they have no prescriptions sent to any pharmacy so I again provide the address and phone number of the pharmacy I'd like to use only to get a call from one on the other side of town that my prescription is ready. I thought the actual dentist was fantastic but the staff and communication was well below the lowest I've seen even at fast food restaurants.

The staff are all amazing. Welcoming, kind and empathetic.

I avoided the dentist for over 6 years due to previously horrible experience, but Bright Now changed my outlook and took extremely great care of me.

Can't wait to continue my dental work with them and have my smile back.

Thank you Bright Now Dental team.

The hygienist cleaned my teeth with no pain & explained what she was looking at re: gum health etc. Very pleasant experience!

Super duper friendly and honest staff who made me feel especially comfortable after a 10 year absence from the dentist. Highly recommend them!