Personal Dental Office & Orthodontics

I came back here after a few years because I had such a great experience last time. My work insurance changed so we couldn't use them anymore. I have a different job, own plan now. Came back, visit was fine. Parking fee wasn't great. Everyone was friendly, Front Desk person, the Dentist. I left still in pain but and a huge dollar amount to stress. I added 2nd insurer. Call ahead to confirm they take them. Today I called to have them add my 2nd insurer, the woman that answered the phone was rude and impatient and assumed I had an HMO which she annoying kept stating they don't take even after I told her I already called and spoke to someone who says the do take the plan I was adding. Just hush, and listen. Once we got passed that, I asked if I could get a estimate on how much my treatment would be for my upcoming visit now that I've added the second insurer. She didn't bother getting my member number for the second insurer or anything but said she'd call me back. The entire few minutes I was on the phone with her were a huge turn off. She didn't call me back. Now the office is closed.
Tuesday evening, 2/28. I see someone else in the reviews had an issue with a Front Desk person as well. I'm sure it was the same woman. As I said, the woman that worked the day I came in was cool, professional, helpful. The woman on the phone today, no. If I wasn't in pain and didn't want to wait any longer, I'd be looking for another dental office.

I’ve been going to personal dental for the last 20 years and my experience has been great.

Been their patient for the past 3 years and only have great feedback. Dr. Nelson, unlike other dentists, has never tried to suck money out of my pocket for unnecessary procedures. I come in for a check up every year, and so far he hasn't told me I need to get anything done. The hygiene techs are also great and attentive to my teeth sensitivity.

I've been coming to Personal Dental for 12 years and have always had a great experience. Dr. Nelson is one of the best there is. Also, my hygienist Adina is fantastic. She's sweet, polite, helpful, funny, and instructive. I'm definitely taking care of my teeth better because of it. Most importantly, I'm usually in and out of there in an hour and couldn't be more pleased. Even though I've moved further away, the service is worth the traffic, and I don't plan on switching to anyone closer to my house. I'd recommend personal dental to anyone looking for quality service and experience.

So, today I had my routine cleaning with Mrs. Ruby, and it was a pleasant experience. From the ladies at the front desk to my cleaning to my follow-up scheduling, everything was done with great care, professionalism, and with an inviting demeanor. Ruby was Great! She made an otherwise uncomfortable routine feel painless and even familiar, as her down-to-earth persona relieved any anxiety, and her knowledge and expertise dispelled any doubt. Thank you for taking pride in what you do, and doing it with an elevated sense of compassion and genuineness. You don't always find that with everything going on right now.

I came here for the first time for a dental exam and cleaning and had a wonderful experience. They took me in right away and the dentist and the dental assistants were really friendly and informative. They really go out of their way to ensure that you are comfortable, which is very important to me. Very glad that I found them.

Truly the best dentists and dental office staff! I've been coming here for years and they always take great care of me. Everyone that works here is so helpful and professional. There is also a warm familial atmosphere that is always comforting but most especially during a major operation. They really make you feel like they care and they do their best to ease your nervousness and answer any your questions. I really can’t recommend them enough.

Personal Dental is the best of the best. I have been to several different dentists and finally found an office that is consistent, reliable, kind and very knowledgeable. I have been coming here for about 4-5 years and every time has been a great experience. I'd highly recommend them for anyone looking for an incredible dental office.

I am disappointed to say the least. I went to the dentist I've gone to for years. But this time I was unnecessarily pressured into having x-rays, or they told me I would not be allowed to see the dentist. It started after my teeth were cleaned and I was waiting to see the dentist. The hygienist said my teeth were in great shape and there were no areas of concern. Usually the dentist comes in after and does a quick look. But this time - the office manager, Susan, demanded I first get a full set of x-rays. I've been a client here for years and have had multiple x-rays. This day I told her I didn't want x-rays. She kept on insisting and demanded I did or I wouldn't get to see the dentist. Certainly this requirement should have been announced prior to my cleaning, or at least she should have given me the option to refuse prior to any cleaning. But not with this "manager", who is overly aggressive and very rude. Her demands must be met, or no dentist. I asked her to have the dentist call me so that I could explain my concerns, which also never happened. A grievance with the insurance company has been filed. But regardless, this is not how anyone should be treated when going in for a regular teeth cleaning and checkup.

This is absolutely a "fabulous dental office." As soon as I arrived , I was greeted with respect and treated very kindly.

Susan Flores - office manager, is an exceptional person. She is always kind, patient and understanding. Moreover she took the time to listen and acknowledge my concerns. When it comes to dealing with my teeth I've always had bad experiences but Susan put me at ease.

The Dentist are very knowledgeable and take their time to make sure you're comfortable. Most importantly; they make sure they do the job right.

Moreover, I've been to several dental offices and this is by far the best dental practice that I've ever visited. Their entire staff and personnel make you feel like family.

I have been raving about this place since I've had my last few procedures and will be sending many referrals to Personal Dental Office & Orthodontics.