Baytowne Dental Center
Review of Baytowne Dental Center
Baytowne Dental Center: Providing Quality Dental Care with Mixed Reviews
Baytowne Dental Center is a dental clinic located in Champaign, Illinois. The clinic offers a range of dental services, including general dentistry, cosmetic dentistry, and emergency dental care. Baytowne Dental Center is open from Tuesday to Thursday from 8:00 AM to 5:00 PM, and it is closed on Mondays, Fridays, Saturdays, and Sundays.
Baytowne Dental Center has received mixed reviews from its customers. Some customers have praised the clinic's staff for being friendly, accommodating, and professional. They have also commended the clinic's dentists for providing excellent dental care and for being gentle with their teeth and gum line. Some customers have also appreciated the clinic's efforts to observe COVID-19 restrictions.
However, other customers have criticized Baytowne Dental Center for its poor customer service, disorganization, and punctuality issues. Some customers have also complained about the clinic's billing practices, with some saying that they were charged more than what was initially quoted to them. Others have expressed disappointment with the clinic's cancellation policy, with some saying that they were rescheduled multiple times right before their scheduled appointments.
Overall, Baytowne Dental Center provides quality dental care, but its mixed reviews suggest that the clinic needs to improve its customer service and organizational practices to better serve its customers.
Lori Choquette
Hygienists and staff are friendly and good. Was sad to learn Dr Hick had retired. Would have been nice to have received this information before my appointment however. The temporary dentist seemed knowledgeable and nice.
Tiffany Adams
The visit was quick and easy. The cleaning painless. However, they were short staffed, there was no receptionist when I arrived.
Amanda Milashus
I called to make a appointment as a customer without insurance was told over the phone it would cost $79 for the exam, X-rays, and a cleaning. Waited a month for my appointment, the day of I go in get my X-rays, exam etc. then the hygienist tells me the $79 does not include a cleaning. That the office staff has had a “miscommunication” even though this is why I even made an appointment with them. What a waste of my time and their time. I guess Baytown doesn’t think people will walk out once they are in the chair and they try to charge you double.
Marjorie Lawler Pennacchi
My husband, kids and I have been patients of Dr. Hick at Baytowne Dental Center for many years, and we've always been happy with the professional services there. Dr. Hick is an excellent dentist with a friendly, helpful approach to all dental issues. We trust her completely. Her dental hygienists and staff are also wonderful. We recommend Baytowne Dental very highly!
Angela Joya
The DDS I seen today was amazing along with her assistant. I have had a bad experience with dentists and they listened to my concerns and they made me feel very comfortable and let me know what my dental plan would be. They also made me feel very comfortable and feel safe. The front desk receptionist was also very friendly, she was very pleasant to deal with and got my next appointment scheduled..
MommyP
Always a good visit. And, that’s means a lot coming from someone who used to shake every time I sat down in the dentist chair. Stage staff is professional and friendly and have taken care of my teeth for over 14 years!
bigdogmom1960
On time and excellent care. A cheerful office with attention to detail in my comfort and procedures. I've been a patient here for 20+ years and see no reason to look elsewhere for my dental care.
Alyssa Dowers
Gave my boyfriend the run around for months. came in for his appointment to get a root canal and after they numbed him in five spots they said they couldn’t do it because they “didn’t have time” then 30 minutes before his next appointment while we’re sitting outside waiting they call and say that the “shit they need didn’t come in” then proceeds to say “sorry excuse my language the stuff they need” whatever that means. given they ARE a dentist office how do you not have the tools you need to do a procedure???? i’m so over this place
janice stewart
My visit was excellent. It was my great grandson’s first dentist visit (3 years old). His experience was great! All who interacted with him provided a comforting and non-threatening environment. The dentist explained the purpose of all dental instruments along with modeling. At the conclusion of his examination, he was rewarded with the selection of a toy from the dentist’s Treasure Box! I believe this first experience has set the stage for a positive relationship for my great grandson and the dentist!
Gary Wilson
The doctor has renewed my faith in dentistry! She is very knowledgeable and down to earth, her personality is warm and reassuring. She takes the time to make sure I am completely understanding of what is needed and why. The staff as a whole has been fantastic and makes you feel like family.